58 South Carolina Ford Service Centers

I came in for oil change, my oil pan plug got stipped - brucesiders1950

I came in for oil change, my oil pan plug got stipped out. So they put new oil pan on. Week later I noticed bad leak, broght it fords fix the leak.Got great service. Time wise I think 7 weeks was a little long. But I was taken care of great. Thanks

Had a great exchange with the service team this morning. - Twholbrook45

Had a great exchange with the service team this morning. They were waiting on me and was professional, proficient and courteous. Luis Escamilla was great to work with. This is the work that keeps me coming back. Thanks for a pleasant experience. Tim Holbrook

Fast service, good communication, and good price. - dkammerer

Fast service, good communication, and good price. Employees were very polite and professional. Great job.

Byron was very informative and answered all my questions. - struk

Byron was very informative and answered all my questions. Made sure I happy with results

I am so thankful for Lugoff Ford! - Gina

I am so thankful for Lugoff Ford! They diagnosed my truck's ECM problem in less than four hours, acquired the part the next day, and then fixed it the day after! I took my truck to Lugoff after my local Ford dealer in Sumter kept my truck for six days with an insufficient diagnosis and solution. Customer service at Lugoff was amazing...my service advisor Rachel was so professional and kept me expertly updated throughout my experience at this location. I highly recommend Lugoff Ford for any vehicle repairs!

I was traveling on vacation and had a problem with my - DWood

I was traveling on vacation and had a problem with my car, which obviously can be stressful. I called Palmetto Ford Lincoln and spoke to their service dispatcher J Moody. What a friendly and understanding attitude he displayed. My car was taken into the shop and diagnosed and kept at the dealership overnight because they had to order a part. Mr. Moody arranged for transportation for me to my AB&B for the night and back to the dealership the next morning after the car was repaired. The shop not only repaired my car but performed service on a recall I had hoped to have done when I got home - and if that weren't enough he gave my car a quick wash before I arrived to pick it up. The repair cost was fair too. If I didn't live in another state I would be doing regular business with Mr Moody and the staff of Palmetto Ford Lincoln. It was an outstanding experience with compassionate people. They get my highest recommendation for superior customer service.

I bought my Bronco from Benson Ford two years ago and - PeterG_SC

I bought my Bronco from Benson Ford two years ago and have been very happy with both the vehicle and the service at Benson Ford. Everyone is friendly and both the service area and waiting area are spotless. (although they both could use some "updating.") On my last visit, Josh Fowler was my service writer. He was friendly and knowledgable. Had a great discussion about the Bronco Off-Roadeos. I recommend Benson Ford Highly.

Chris service advisor is very helpful and went out of his - Steven

Chris service advisor is very helpful and went out of his way to ensure my 16 year old daughters car was serviced correctly. Parts from ford came in and 1 of them was wrong due 2 boxed error from the factory. Mike the service tech caught the error when the correct part arrived double checked the car and ensured everything was safe with no issues after he test driven it. Chris even went out of his way and personally drove the car to my house on his break while I was out of town to make sure my daughter has her car. He is what customer service is all about. Thank you very much Chris, Mike and Berkeley Ford for all your help.

I couldn’t be more pleased with the big truck service... - Babell5

I couldn’t be more pleased with the big truck service department of fairway Ford. My truck was under warranty and a dealership closer to my house could not fix problem! Was directed by Ford to take truck to fairway where my truck was fixed in a timely fashion

Aaron is awesome! - Charlie

Aaron is awesome!!! Very professional, and thorough about our cars situation!! It's nice to have people who actually care!!! Thank you sir!!!

The service department at George Coleman Ford is - Dan Daniel

The service department at George Coleman Ford is outstanding. For the first time I used the shuttle service when I left one of my cars. I could not be more pleased. I was brought back to my house in a new truck. The car was delivered to my house as soon as the service was completed. Everything went like clockwork. The technician that brought me home and the one that delivered the car back to me could not have been nicer. Very professional. I highly recommend the service department at George Coleman Ford

I will NEVER forget their kindness. - Sharon Rhea Ford

I will NEVER forget their kindness. You just never know when you make a major difference in someone's life ... and they have. These people know what they are doing, are professional with fair pricing, and they care. I would never buy anywhere else. I can be extremely critical after dealing with less than honest people in other areas (home repairs, etc.), so when I hand out praise, I can tell you that it is well earned. Tidelands, see you next year to buy my new Explorer!

I was traveling from Florida to NY when my 2018f150 broke - jmyers4262

I was traveling from Florida to NY when my 2018f150 broke down and was going to need extensive work and time to fix (my fault),and I met Robbie who showed me several f150 trucks gave me a great price and in a few hours I was back on the road with a 2025 f 150 thanks for all your help and professionalism Jim

Had the opportunity of using Family Ford for a required - jaime.andersen

Had the opportunity of using Family Ford for a required service on my company truckwhich is a 2019 F-150. We are required to always have services done at a dealership when we can't do so in-house and Family Ford was the only one with availability in comparison to some of the bigger dealerships who had wait times up to two weeks out. Went to their location in St. Georges which was only about 25 minutes away from my workplace in Walterboro, and was greeted and warmly received. I waited for my vehicle and it took less than 1 hour to do the requested services and I was on my way back to work. I got their "The Works" service which includes a free tire rotation along with the other items I'm required to get.

Professional and personable. - merrycrane4

Professional and personable. Staff made sure to make a personal connection and not just send text or email. Nice to deal with people who make the customer feel like they matter!

I brought my truck to Mike Reichenbach Ford in Florence, - CSP72

I brought my truck to Mike Reichenbach Ford in Florence, SC, due to a slight vibration issue. Initially, the mechanic couldn’t identify the problem, but Shop Foreman Pete took the time to drive it and pinpointed the vibration. After replacing the torque converter, both the mechanic and Pete conducted test drives to ensure the issue was resolved. As it neared closing time, my service advisor, Olivia, called to inform me my truck was ready. I let her know I was on my way, but traffic delayed me. Despite it being past 5:30 PM closing time, Olivia called again to assure me she’d wait. When I arrived 20 minutes late, she greeted me with a smile, had my truck running with the AC on, and efficiently handled the paperwork. Olivia’s professionalism, knowledge, and willingness to stay late made the experience exceptional, saving me a return trip on Saturday. I highly recommend Mike Reichenbach Ford’s service department for their outstanding customer care and expertise.

Service Advisor, Brian, was very nice and made sure I was - Tedrwright

Service Advisor, Brian, was very nice and made sure I was comfortable. Service tech recommended changing AC and Air Filter and showed me the dirty filters. Very good experience.

Work completed in timely manner. - BigT

Work completed in timely manner. Service department was very helpful in getting car checked and repaired.

Had Ranger serviced and repaired at end of Jan. - InCentral

Had Ranger serviced and repaired at end of Jan. A drastic problem arose in late May and as I was prepared to swap out a rear differential it became apparent that the cause was related to the prior service, as I explained to my service rep, Shanna. Her immediate reaction was that Lake Keowee Ford will make things right and they did, at no added cost. The belief in her dealership and the “can do”attitude of the service department is Very Impressive. 06, 4x4, 231000

Mclaughlin Ford service was very good, techs are - chuck05

Mclaughlin Ford service was very good, techs are courteous and friendly. They need to upgrade their customer waiting area to better accommodate folks waiting on their vehicles. There is only one table in the area with 4 chairs around and other chairs around the interior walls. There is no place to put a cup of coffee, etc., except on the floor or on the table with other customers. This waiting room needs to be updated and made more customer friendly.

van was in there for months and parts where not replaced - dave

van was in there for months and parts where not replaced correctly wires just hanging

Great service all-around - they were able to pick-up and - dave.peltola-375

Great service all-around - they were able to pick-up and deliver my vehicle as scheduled (great PU/Return Team) for warrantee repair service (pillar trim replacement). Work was done on time and looked great. Parts and Service department staff were knowledgeable and courteous. The only drawback was it took 9 months to get the part, but once it arrived, I was notified, and the replacement was scheduled. Been a customer for over 20 years; never disappointed.

William Beaver was very professional, answered all my - jmc12854

William Beaver was very professional, answered all my questions, kept me informed of the progress on my car repair.

We had a problem with dead battery and noticed back... - William

We had a problem with dead battery and noticed back ceiling lights not going off in our Lincoln. They installed new battery, but also kept car for days, giving loaner to determine light issue so we wouldn’t have dead battery issue again. Charity Murphy was great, even followed up with call days after picked car up and didn’t overcharge us. Charity has restored our trust in using dealership repairs. We are confident in Beach Automotive’a integrity to only making necessary repairs and not overcharging.

My overall experience was so bad that there isn't enough... - cassw71

My overall experience was so bad that there isn't enough room for everything to be put on here. Summary would be that the service dept. doesn't know how to work on cars or keep from damaging them while they are working on them. FRAUD would be the first word to come to mind. Don't take your vehicle there, you would really regret it.

Terrible! I brought my car here to have the AC fixed. I... - kjardell818

Terrible! I brought my car here to have the AC fixed. I dropped my car off at 11am and was told they would look at it and tell me what was wrong. I called at 1:30 when I hadn’t heard anything and was told they’d call me back. I called again at 3 only to be told they’d call me back. I called again at 4:50 and finally was told I needed a new AC line and it would be here in a day or day and a half and they’d put it on and my car would be ready Friday. I called Friday at 3:30 to see about picking up my car to be told the part wasn’t here and it would be ready Monday. I finally got a call Tuesday telling me the line was on but it was going to be much more because it needed a new compressor. I go to pick up my car later that day to wait an hour for them to put the front bumper back on. NEVER COMING HERE AGAIN.

Oil change - Fordf150

Had oil changed and filter changed.. was very professional and friendly.showed me air filter and was very honest on things.would recommend to others

Conway Ford could not have been nicer and ,accommodating. - Sarah

Conway Ford could not have been nicer and ,accommodating. They picked my car up twice and returned. Due to my health and age it meant a lot to me. Dan, the manager, and all the staff get an excellent review from me. I would recommend them to anyone who wants excellent service! Sarah Stephens .