58 South Carolina Ford Service Centers

Bridgett was great. - Classicsong59

Bridgett was great. She was trying to make a costumer (me) happy. What I see work was little messy. Had to took back . Other issues is they wrote survey themselves. Never ask me. I just got the copy of survey from the their answer.

Everyone was very helpful and friendly. - josephrcutro

Everyone was very helpful and friendly. Facility is nice and clean and organized. Easy to deal with and staff is quick to get the job done.

Aaron is awesome! - Charlie

Aaron is awesome!!! Very professional, and thorough about our cars situation!! It's nice to have people who actually care!!! Thank you sir!!!

I am beyond grateful for John Munch who took my concerns - Naomi Pagan

I am beyond grateful for John Munch who took my concerns seriously & made it his priority to get what was needed done. A man of his word. A man of integrity

Mike Johnson, Very Very Pleased with my experience with... - H.D. Nix

Mike Johnson, Very Very Pleased with my experience with him last Friday he handled the problem with my Truck very professional and have nothing but high praise for his attention !! Thank you Mr. Johnson !!

The team in service went above and beyond to take care of - willstacey85

The team in service went above and beyond to take care of my wife’s vehicle. They worked for US to accommodate our situation!

Herlong ford is always easy and quick when it comes to my - amoore01

Herlong ford is always easy and quick when it comes to my service needs. Their employees are always helpful and knowledgable.

I will NEVER forget their kindness. - Sharon Rhea Ford

I will NEVER forget their kindness. You just never know when you make a major difference in someone's life ... and they have. These people know what they are doing, are professional with fair pricing, and they care. I would never buy anywhere else. I can be extremely critical after dealing with less than honest people in other areas (home repairs, etc.), so when I hand out praise, I can tell you that it is well earned. Tidelands, see you next year to buy my new Explorer!

Had the opportunity of using Family Ford for a required - jaime.andersen

Had the opportunity of using Family Ford for a required service on my company truckwhich is a 2019 F-150. We are required to always have services done at a dealership when we can't do so in-house and Family Ford was the only one with availability in comparison to some of the bigger dealerships who had wait times up to two weeks out. Went to their location in St. Georges which was only about 25 minutes away from my workplace in Walterboro, and was greeted and warmly received. I waited for my vehicle and it took less than 1 hour to do the requested services and I was on my way back to work. I got their "The Works" service which includes a free tire rotation along with the other items I'm required to get.

Brought my diesel truck in on Tuesday as it had a code - Diesel

Brought my diesel truck in on Tuesday as it had a code for throttle position sensor. They diagnosed it the same day but had to order parts and also advised me the diesel tech was very behind about 1 and a half to 2 weeks. It is what it is. To my surprise they received the parts that Thursday and I had the truck back the following Monday. Under a week. Very happy with the service and the truck was very clean and under the hood clean and neat work no broken clips / clamps or anything else. I will be using them again in the future if I ever need any work.

Mike has a bad temper and very rude. - nancyfjennings

Mike has a bad temper and very rude. He does not need to be a customer service rep for Ballentine if he's going to act like he did on Thursday, 11-21-24. We paid around 460.00 to get my 2003 F150 fixed and it did not get fixed! We took it back on the above mentioned date to let Mike know it was not fixed. I was joking around with Kim, who I've known for a very long time, that we had paid to have it fixed and it didn't get fixed and Mike hit the ceiling! I jokingly asked him if I could get a refund since it didn't get fixed the first time Ballentine had it and he yanked the service sheet he was writing on off the pad and said you are getting a check right now and you can take your truck somewhere else to get it fixed! I truly was just kidding about the refund but whatever! Your service people told my husband, Dean, on the phone the first time he called about the problem that they had diagnosed it and it needed a certain part and told him it would cost around 175.00. They told him the part would have to be ordered but would be in the next day. They never even told him how much the labor would be so we assumed 175.00 was all we were going to owe. When we got to Ballentine to pick up my truck, we honestly about fainted when we were told what we owed! I really would have reconsidered having it fixed at that price. There was honestly no reason for Mike to lose his temper with us or act like he did. Kim asked us, while we were waiting on Mike, what Mike was doing and we told her we were not sure but we think he got mad at what we had said to her and him but we were just kidding. Kim knew we were kidding. She even made the comment that she had never seen him act like that since she has been working there. He was rushing and stomping around like a wild man from his office to the service counter then to where you pay like a dang child! When he confronted me with a refund check (which was not made out for the total amount we paid), we (my husband and me) told him I was just kidding and he said "Oh no, here's your money back. Take your truck somewhere else to get it fixed." That ticked us off! We have alot of family members and friends who drive Ford vehicles and we will be letting them know what has happened and advise them all not to come to Ballentine for service work.

Extremely efficient dealership. - heatherjohnson

Extremely efficient dealership. Christian Egizio was so helpful and thorough in finance. Keith Egizio was helpful, polite and knowledgeable when I took my car in for oil change.

The work that was done was done in a timely manner! - Mary.122

The work that was done was done in a timely manner! I know they work short at times but I do appreciate the excellent work at keeping my vehicle up!

van was in there for months and parts where not replaced - dave

van was in there for months and parts where not replaced correctly wires just hanging

Lenny did an excellent job at check in and checkout. - snyderhausii

Lenny did an excellent job at check in and checkout. The service was prompt and done very well.

The female service assistant was very helpful and - dalewoods1971

The female service assistant was very helpful and patient. I will definitely return for more service !!

I am so thankful for Lugoff Ford! - Gina

I am so thankful for Lugoff Ford! They diagnosed my truck's ECM problem in less than four hours, acquired the part the next day, and then fixed it the day after! I took my truck to Lugoff after my local Ford dealer in Sumter kept my truck for six days with an insufficient diagnosis and solution. Customer service at Lugoff was amazing...my service advisor Rachel was so professional and kept me expertly updated throughout my experience at this location. I highly recommend Lugoff Ford for any vehicle repairs!

William Beaver was very professional, answered all my - jmc12854

William Beaver was very professional, answered all my questions, kept me informed of the progress on my car repair.

service was very good, the only problem is the long - rcapone121

service was very good, the only problem is the long wait for my car to be serviced.

We had a problem with dead battery and noticed back... - William

We had a problem with dead battery and noticed back ceiling lights not going off in our Lincoln. They installed new battery, but also kept car for days, giving loaner to determine light issue so we wouldn’t have dead battery issue again. Charity Murphy was great, even followed up with call days after picked car up and didn’t overcharge us. Charity has restored our trust in using dealership repairs. We are confident in Beach Automotive’a integrity to only making necessary repairs and not overcharging.

My overall experience was so bad that there isn't enough... - cassw71

My overall experience was so bad that there isn't enough room for everything to be put on here. Summary would be that the service dept. doesn't know how to work on cars or keep from damaging them while they are working on them. FRAUD would be the first word to come to mind. Don't take your vehicle there, you would really regret it.

Chris service advisor is very helpful and went out of his - Steven

Chris service advisor is very helpful and went out of his way to ensure my 16 year old daughters car was serviced correctly. Parts from ford came in and 1 of them was wrong due 2 boxed error from the factory. Mike the service tech caught the error when the correct part arrived double checked the car and ensured everything was safe with no issues after he test driven it. Chris even went out of his way and personally drove the car to my house on his break while I was out of town to make sure my daughter has her car. He is what customer service is all about. Thank you very much Chris, Mike and Berkeley Ford for all your help.

Terrible! I brought my car here to have the AC fixed. I... - kjardell818

Terrible! I brought my car here to have the AC fixed. I dropped my car off at 11am and was told they would look at it and tell me what was wrong. I called at 1:30 when I hadn’t heard anything and was told they’d call me back. I called again at 3 only to be told they’d call me back. I called again at 4:50 and finally was told I needed a new AC line and it would be here in a day or day and a half and they’d put it on and my car would be ready Friday. I called Friday at 3:30 to see about picking up my car to be told the part wasn’t here and it would be ready Monday. I finally got a call Tuesday telling me the line was on but it was going to be much more because it needed a new compressor. I go to pick up my car later that day to wait an hour for them to put the front bumper back on. NEVER COMING HERE AGAIN.

Oil change - Fordf150

Had oil changed and filter changed.. was very professional and friendly.showed me air filter and was very honest on things.would recommend to others

Would give zero stars if possible. - paulsr

Would give zero stars if possible. Do not use Conway Ford Service. Have had multiple bad experiences here. Had my previous leased vehicle in for service to replace a rattling side mirror. Had to bring it right back as it was installed crooked and with a gasket sticking way out, very visible. How do you miss something extremely obvious and let it go out the door? Bought new vehicle at Conway recently despite prior issue. 4 months and 5k miles later brought it back in for a delamination issue on the drivers’ door keypad panel and a crooked sunroof sliding cover. Things I considered to be manufacturing defects. They said the delamination was a “hit” and not covered and the crooked sunroof cover was “normal”. Argued the point and got nowhere. One service tech said they sent pictures of the delamination to Ford, and Ford had denied it. After arguing with multiple people, turns out nothing was sent to Ford at all, ever. Total xx line. Apparently the first step is to try and get the customer to pay for warranty related fixes as I’m sure that looks much better on their books. Took vehicle to a local body shop for second opinion / sanity check for the delamination issue. They agreed it was a defect as there is a mounting clip right at that spot. Just by chance there was a Myrtle Beach Ford (Beach Ford) employee in the waiting room for other business and asked what was up. Explained situation, took it to Beach Ford (25 mintues away) and both items fixed under warrantee as they were “definitely not correct” per their wonderful and personable service staff. In fact, the first Beach Ford tech for the sunroof issue said it was “OK”, but service rep said she was not satisfied with that report and went back for another review and they fixed that issue. Go Beach Ford ! I know that is my new dealership.

Conner Gaffney, was friendly and professional, a great - Soccertiff

Conner Gaffney, was friendly and professional, a great help! He made sure to show me how the car worked and function properly so I would feel safe leaving with my new car.