My purchase at Conway Ram left me thoroughly dissatisfied - donson06
My purchase at Conway Ram left me thoroughly dissatisfied and frustrated. From the moment I pulled in the lot, it was evident that customer service was not a priority at this establishment.
Firstly, I had purchased a certified pre-owned vehicle that was supposed to come with a full detail. However, upon delivery, I was informed by my salesman that it was detailed and he even cleaned the windows for me. It was not detailed as the vehicle still had markings on it from the auction where it was purchased. The certified pre-owned paperwork also indicated that the vehicle was not detailed. This lack of accountability and failure to deliver on a basic promise set a disappointing tone for the entire experience.
To make matters worse, the salesman assigned to assist me seemed completely clueless about the vehicle. He struggled to answer basic questions about features, specifications, and even pricing details. It felt like he was more interested in rushing through the process than ensuring that I was well-informed and comfortable with my purchase. The vehicle was missing the owner’s manual which was checked off on the certified pre-owned paperwork as being present. My salesman gave me manual from a 2019 model and said “Here, this should be the same thing.” It was not as the vehicle I purchased was a 2022 and completely different model. I asked for the correct manual and he said he could provide one, but it would be a few days.
Overall, my visit to Conway Ram was marked by incompetence, broken promises, and a general lack of professionalism. I would strongly advise potential customers to consider other options where their time and expectations are more likely to be respected and met.
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