AutoNation Chrysler Dodge Jeep Ram Hilton Head

Outstanding. Virginia did an awesome job. Check with me during the service. Thank you so much. Virginia did an awesome job. Check with me during the service. Thank you so much. More

The dealership was unable to program a third-party 'OEM' key fob purchased from Amazon. However, the service manager adjusted the internal battery contact points of the old key fob and it Worked! key fob purchased from Amazon. However, the service manager adjusted the internal battery contact points of the old key fob and it Worked! More

The sales experience was good, easy, and fast! I would buy another vehicle from Dennis again but I would not use their service department! 5 stars to sales, 0 stars to service! On the trip down I would buy another vehicle from Dennis again but I would not use their service department! 5 stars to sales, 0 stars to service! On the trip down to get the vehicle I was informed that a check engine light came on and they were taking into service. I was then told that service checked it and it just needed to be reset, then cleared the light. Picked up the vehicle, easy, fast, friendly! On the way home the check engine light came on and I checked it with a code reader - multiple codes! I called the dealer and they went to service to actually get the codes that service said were no problem - same codes! I went to my local dealer and they found out it was just loose wire harnesses, tightened everything up, cleared the codes, and none have popped back up! Their service department could have spent more time and actually tightened the harnesses instead of just clearing the codes. Partly shame on me for not pressing the issue as well. Like I stated before, the sales side was great but service dropped the ball... More

My service has always been friendly and professionally done. I appreciate that. I will continue with this service. done. I appreciate that. I will continue with this service. More

I have been a pleased customer for service the last several years, Bought another Jeep because I liked the way the service department performed. But I just had a very unpleasant experience due to la several years, Bought another Jeep because I liked the way the service department performed. But I just had a very unpleasant experience due to lack of communication with Parts and Mopar ?? and getting a response, I should say lack of a response created financial and safety issue. More

It was a smooth process from beginning to end. Dennis and Tony were great! We got there at 9am and going home at 330 with a new car! Dennis and Tony were great! We got there at 9am and going home at 330 with a new car! More

The last time I went to AutoNation Jeep in Hilton Head Island, they let my truck sit all day and did nothing, causing me great inconvenience. But, I had a recall and needed to get it to the dealer. They Island, they let my truck sit all day and did nothing, causing me great inconvenience. But, I had a recall and needed to get it to the dealer. They are my local Jeep dealer so I reluctantly set an appointment. No one would talk with me on the phone. I had to use their AI answering service and text messages with Dustin to get a quote for some service work and schedule the appointment. When I arrived to pick up the truck, the bill was WAY HIGHER than quoted in the text message. Apparently I was supposed to know his quote for differential service was per axle, even though it didn't read like that. It cost me another $250!!!!, not to mention I had a quote from a local third party garage that was cheaper. I err'ed on the side of convenience and got screwed again. I'm done with Auto Nation Jeep Hilton Head! More

The sales experience with this dealership was the best we've ever had. We have been using them for maintenance on our Promaster for a few years. Everyone we ever dealt with was very helpful and knowledgea we've ever had. We have been using them for maintenance on our Promaster for a few years. Everyone we ever dealt with was very helpful and knowledgeable. So, when we decided to buy new there was no question that we're going to start our buying process with AutoNation. We did not have to shop around! Working with Michael Mancini at was fantastic. He went completely above and beyond to get us exactly what we wanted at the price we wanted. He answered all our questions and was very knowledgeable about the vehicle. The communication was top-notch, and there were no hidden surprises when it came time to sign the paperwork. And we had a few laughs along the way! If you want a seamless experience, ask for Michael Mancicini!" More

I had a problem with our jeep wrangler after it was serviced. Don't need to go into details. Dealership had our jeep picked up at house; picked me up after repair. Went out of they to take care of serviced. Don't need to go into details. Dealership had our jeep picked up at house; picked me up after repair. Went out of they to take care of a service mistake that happen. Point is, that is customer service. Was it an inconvenience; yes, but I've had 2 Rams, a Compass, and a wrangler services at dealership. Will continue going there because they stepped up to the plate and hit a home run in customer service. More

SERVICER ADVISER NICK MCGIUNESS KEEP ME INFORMED E MAILED AND CALLED EXCELLENT DEALER WENT OVER REPAIR AND COST AND CALLED EXCELLENT DEALER WENT OVER REPAIR AND COST More