54 Pennsylvania Subaru Dealers

Dear Subaru, As my wife Bonnie and I contemplated our - kevin.schorn

Dear Subaru, As my wife Bonnie and I contemplated our future move to the Phoenix area, we knew we wanted a new Forester Touring in order to enjoy our ride across the country. We are, however, saddened by the fact that we will no longer have the comfort of dealing with Minooka Subaru when we buy our cars and bring them in for service. Our most recent experience at Minooka Subaru brought us into contact with Sales Rep Chris Corbett. We were pleased, but not surprised, when Chris treated as if we were old friends. He answered all of our questions and addressed all of our concerns. He worked with and for us to create the best deal possible, so that when we were out the door we had a new friend that helped us and made us feel as though we got a great deal. The safety of a Subaru, particularly a Forester, gives me peace of mind. With the Touring Edition, we got a car that has many creature comforts - some of which were unfamiliar to us. That said, Jim Corbett walked us through how to use all of the bells and whistles this car has to offer. We are old and he listened to all of our questions and answered in a way we could understand. He made sure we knew how to optimize the use of our new car and gave us his undivided attention. Jim made us feel like we had another new friend making us feel like family. We were then directed to an office where we met Trish Corbett. She walked us through the credit and financing process, quickly, thoroughly, and as painlessly as possible. Trish also was a delight to work with in spite of working with a new, not yet mastered computer application. I highly recommend everyone I know to, not just get a Subaru but get a Minooka Subaru and become part of the their family, with no requirement to change your last name to Corbett. Kind Regards,

The Subaru dealership was great from ordering to - jerald.murphy

The Subaru dealership was great from ordering to delivery. Follow up was very helpful as well

Related to my negative review of 4/26/24, I was at dealer - jreadal2359

Related to my negative review of 4/26/24, I was at dealer today...I believe the brakes on the Impala have been repaired properly. I thank the service department and especially Brandon the salesmen for listening to my complaint and following through with the repair.

having crippling anxiety really hinders my decision - ceema.issaceemaiss

having crippling anxiety really hinders my decision making process but having stephanie & derek’s help made the process sooo nice & easy even after changing my mind a few times. very patient, kind, and helpful!

Everyone was helpful, salesman, Jamie was patient, - Grandmajoan

Everyone was helpful, salesman, Jamie was patient, polite, kind, helping us narrow our choices, goodwill

On Monday morning, I brought my 2021 Forester to your - rfkphilly

On Monday morning, I brought my 2021 Forester to your service department with a warning lights issue. Just earlier, I had talked with Josh, who told me of no appointments available this week, but that he would try to work it in; I checked the car in with Josh, and had a lovely ride home in your courtesy car. In the afternoon, I received a text from Josh that the problem had been diagnosed, and the car would be ready late the next afternoon. Then that next morning, Josh texted that the car was ready, including my six-month maintenance, and at my request, arranged ("ensured") the courtesy car for early afternoon. Josh has surely done himself proud by me! Over 3.5 years, I have always been very satisfied with your service department, most often for six-month maintenance, and once for a tire replacement, so I have not been surprised by this latest experience, but especially delighted!! Many thanks. Bob Kirkpatrick

Great experience - predko1

Enjoyed my time looking for the right model and the sales person was extremely helpful in my decision. And I want it to be known, it was my decision.

My experience was great with Denny, Paige and the car I - michaelp15

My experience was great with Denny, Paige and the car I bought except for one thing. When I went to do the final paper work and pick up of my new (used) car, I had an appointment but had to wait 1 hour because, I am assuming, all the walk in customers. I work retail and I understand but I had an appointment. They almost lost a sale. I hope you fix that.

Outstanding Chevy and Subaru dealership. - vincebousa

Outstanding Chevy and Subaru dealership. Wether in the sales department, the service department or the parts department, all personnel are professional, courtious and sincere. They focus on the customer and always insure your needs are met.

they sell you vehicles that cost over 10k and need over... - clif123

they sell you vehicles that cost over 10k and need over 5k in repairs and lie to you saying things work when they don't. very poor service. stay away. only thing for sale here is lemons.

We've owned over 22 vehicles in our lifetime. - bentzlee00

We've owned over 22 vehicles in our lifetime. We are very satisfied with the lease of this car. We've had it about 19 months and we can not say enough positive about it. We are both 81 and just completed a 10 hour trip driving 601 miles. We do this about four times a year. Riding and driving in this car allows us to arrive fresh and reasonably rested. We love it and can not say enough positive about it. The gas mileage is terrific even at highway speeds. Its a very safe car! We've recommended it to our friends two of which have purchased their own too. Our church parking lot looks like a Subaru dealership!

Sendell Motors is the consummate car dealership with - Happy Sendell customers

Sendell Motors is the consummate car dealership with quality ownership and a great professional staff! They have continued the family oriented approach to car sales, service and support! Great people who care and support our communities Bravo to your organization, well done! Bill T and Carole S.

Very friendly & no pressure dealership! Helpful people... - jimbeamweav1

Very friendly & no pressure dealership! Helpful people throughout the entire buying experience. I would definitely recommend this dealer.

From the moment I interacted with them, I felt supported.... - emdoctor

From the moment I interacted with them, I felt supported. Matt was helpful and supportive. He accommodated my scheduke.

I bought a Corvette that sat for months. - j-higgins

I bought a Corvette that sat for months. Several items needed addressing. Hunter helped me. Some items should not have happened. Overall, Hunter responded well.

They are the biggest liars! - Faith Hardy

They are the biggest liars! Do not deal with Rich. This was the worst experience I’ve ever had with a car dealer ship. Originally my car broke down on August 25 and I took it to a car shop in Mount Morris PA. They changed a few sensors and my car still wasn’t working so they took it to Bortz “without my approval first” and even Bortz still could tell me what exactly was wrong with it, they said they needed to tear into the engine some more to find the issue. They charged me $300 for just hooking it up to their computer. But again I never received any updates for a week while it was with the shop in Mount Morris/ Bortz. But finally after a week of getting no answers I talked to a sales representative named Rich. I asked him if I would bring my car up there and have it fixed could he assist me in trading it in for a new or used one and his answer was yes. So I had my car towed back to Waynesburg and they started working on it after I signed a waver that allowed them to look through my engine for the issue. I was told by the service lady it will be one week before they could look at it which is fine and I understand. So that brings to being careless for 3 weeks at this point. I call on the following Thursday to check on the progress of the job. And service tells me the parts it needs and a estimated cost which I agree with. Again not an issue, I just don’t appreciate it when I’m ignored instead of given answers so I can understand what the issues are they are fixing. Well fast forward to last week and I call in to talk to Rich. He doesn’t answer like usual so I transfer to service to check on my car myself. She said my car is done and can be picked up anytime. But I wanted to see if a trade in was possible. Well she told me to call back when Rich was in. I asked when that would be and she couldn’t tell me. Well I call each day after to talk to Rich and each time I was transferred to his voicemail. It was like he knew I was calling and just didn’t want to bother with a paying customer. Finally I get ahold of him on Wednesday and he told me I needed to do a credit check over the phone with him and he will check to see if I am approved or not. Again I understand this and expect it to go either way. Well he said for me to call him tomorrow (Thursday) and we will get it started. Well I call to tell him I did the application on their website the same day. So I called Thursday to see if he checked my credit, well I couldn’t get through to him it kept going to voicemail so on my lunch break that day I just drove there and asked for Rich I was told he was outside mowing that day and went home early WITHOUT returning my missed phone calls! I was fed up at this point so I asked another sales person if I could switch and have him help me well the manager told him no. So I went back to work and called him again on Friday (today) STILL HE DIDNT ANSWER! So I went up there today to just talk to him in person. When I walked in he said “Hello Faith I was just getting ready to call you. He was sitting with another sales rep most definitely not about to call me. I politely ask him if he ran my credit report yet and he said no so I asked him if he could do that today. He said yes and that he would call me in about an hour with what the creditors say well I wasn’t going anywhere this time so I just drove downtown to help my dad with his new tires and while I was there only about 20 minutes he called to tell me that I was not approved for a loan. And I was okay with that and told him thank you for his help and I would be up to pick up my car. Well then I thought of a few questions I’d like to ask him so I drove the five minutes and I walked in to find that he had already left, I was extremely upset with this service it felt more like disrespect. I will never go there for service again! Biggest joke of a dealership I’ve ever seen! They made me feel like I was such a hassle when all I wanted was to check on my car. Go to Premier in Morgantown WV!

Looking for a used car, I went to a lot of dealerships... - cydneyx3

Looking for a used car, I went to a lot of dealerships and dealt with a lot of salespeople. The service at Kerven Subaru really stood out against the rest. It was luck that they had the perfect car for me, but I walked away from a quite a few other cars that could have been perfect as well over service. Kerven Subaru got me the best deal and did all that they could to make the sale go as smoothly and as quickly as possible. The customer service was wonderful and i'll absolutely be sure to go back.

Excellent customer service. - melissalbos

Excellent customer service. They were very friendly and worked hard to give me a positive experience

excellent customer service - lovemysubaru

Went to dealership looking for a impreza sedan in a certain color salesman did everything to get my car for me. Thanks to Matt i got a beautiful car that i love

The most dishonest dealership I’ve ever worked with. The... - Anonymous

The most dishonest dealership I’ve ever worked with. The salesman told us our car would be in at the end of the week for three weeks straight. After wasting our time for three weeks, we find out they never had it to begin with. What a joke. The communication was terrible and not upfront. I will never do business with this dealership again.