I arrived at Wilsonville Honda already knowing I wanted a - Tybrooks6955
I arrived at Wilsonville Honda already knowing I wanted a 2026 Civic Sport Hybrid. Cindy Vazquez was quick to get me into the car for a test drive, and things started positively.
During the drive, she mentioned heavy-duty floor mats and mud guards, making them sound included. When I asked, she admitted they cost an extra $750. I found comparable items on Amazon for about $130 and clearly said I didn't want them.
Both Cindy and business manager Dalton Bowman continued pushing add-ons after I declined. Dalton eventually convinced me to purchase a maintenance package. I also felt distracted by personal questions while trying to review my paperwork.
After leaving excited about my new car, I noticed the mats and mud guards were still installed. At home, I discovered I'd been charged the $750 I specifically declined!
I also turned down their $300 trade-in offer for my 2016 Jeep Cherokee.
I love my new Honda, but the buying experience left me feeling pressured and misled. Buying a car should be exciting, not an experience where you have to worry about being charged for things you refused. Next time, I'll probably buy online.
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