It was wonderful service from the time I drove my car in. - jj.noftz
It was wonderful service from the time I drove my car in. We were met by Johnson Liang and he took great care of us from the get go. He showed us what was needed to be done to my car as shown on the codes listed in their system, explained everything in such a nice and polite way and answered all my many questions so knowledgeably, professionally and patiently. Never made me feel stupid or that I was bothering him. Even when I had a technical question halfway through, about the things they were doing, he walked me almost to where the mechanic was servicing my car (close enough to see what the mechanic was doing but not all the way there for safety and liability reason, I think) and pointed out what was being done in response to my questions. When I had a question for the lane service manager, Tamer Abudayeh, he too was very gracious and kind to me. Johnson and Tamer made me feel like I was a VIP customer. The service did not take too long even though it was very busy. There were employees stationed everywhere waiting to help the next customer and it felt very organized. Even the lane service manager Tamer was out in the garage where you drop your car off, helping his staff making sure everything was running smoothly. I felt very assured everything was done efficiently/correctly and that my car was in good hands. I know I can get cheaper services at some mom and pop place but I cannot be sure if those other places would be doing it right without taking shortcuts so I would definitely like to go back to this dealership at Middleburgh Heights again. Even when you call in, the receptionists are always sooooo nice and I spoke to Amber today and she was very nice. And, when I bought my Honda there 7 months ago, I had the best experience and never felt like I was being scammed like how I felt at other dealerships and felt like here, I got a good deal. Or how about a a few months after I bought the SUV, there was a system update that needed done at the dealership and I had to bring the car in and again white glove treatment and because the service was going to be more than 3 hours they had a staff member drive me home in a new Honda Pilot and pick me up to get my SUV. My reviews are honest ones and I feel that when people do well and go above and beyond, credit should be given where it is due, not just the complaints.
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