19 North Carolina Volkswagen Dealers

Paramount made the process of trading in my 2017 Volvo - dr.lisababydoc

Paramount made the process of trading in my 2017 Volvo XC90 and purchase of a 2025 XC60 very easy. I am a couple of hours away. Everyone was very kind and accommodating. They delivered my new vehicle and picked up my trade in. I love my new Volvo!

Edward was fantastic , made the car buying process - caitlin.marie.bailey19

Edward was fantastic , made the car buying process painless. He didn’t push , love my car and would go back again

5 Stars – Outstanding Car Buying Experience! - Austin Howell

5 Stars – Outstanding Car Buying Experience! My wife and I recently had the pleasure of purchasing a vehicle from this dealership, and the experience was truly exceptional. We were assisted by Juan, our sales associate, Jim, the sales manager, and Mohamed in financing, all of whom went above and beyond from start to finish. Despite traveling nearly two hours to test drive the car we had our eyes on, with less than an hour before closing, the team made sure we never felt rushed. Juan was incredibly patient and attentive, answering all our questions and ensuring we were comfortable with every aspect of the vehicle. Jim and Mohamed were equally outstanding, staying well past closing time to ensure the entire process went smoothly. Their dedication to customer satisfaction made this the best car-buying experience we’ve ever had. After dealing with multiple dealerships across the area and state, this team made all the difference. We can’t recommend them enough for anyone looking for a hassle-free and pleasant car buying experience. Thank you for making us feel valued and taking such great care of us!

I originally came to this dealership with the intent to - courtohh

I originally came to this dealership with the intent to look only, to get ideas of what kind of car I might want. I didn’t want to shop at any dealership because I’d had so many poor experiences with each of my vehicles prior. But when Drew approached me and my best friend in the parking lot with kindness and understanding, I had a feeling this experience would be a lot better than all of the others before. I had a budget set in my mind and had done tons of research to understand what I could or could not afford for a monthly payment, and the folks here were actually very respectful of that and didn’t try to push my financial boundaries. Drew answered all of our questions and went above and beyond my expectations. I don’t think I’ve ever laughed and had so much fun during a car sale before, and I’ve owned or leased 6 or 7 cars at this point in my life. Thank you to Drew and Chris and Sean for making this purchase so worthwhile and painless. I’ll definitely return whenever I’m ready for another car in the future, and I’ll be recommending all of my friends check this dealership out.

Robert Nixon was great to work with! - kathleen.wright

Robert Nixon was great to work with! I always enjoy working with the Hendrick VW Of Concord team! You all are the best!! I'm loving my new Tiguan!!

Matthew Worthington and Carlos are super easy to work - Eric P

Matthew Worthington and Carlos are super easy to work with. I have bought many cars from Flow and always left happy. Matt’s product knowledge is excellent, he hustles to get you in and out , and his communication skills are awesome . Carlos the sales manager always makes sure he gets the most for your trade and I’ve always been treated fairly. The service advisors are awesome as well. Overall just a great dealership to buy from.

Very accommodating in assistance for which model was the - Ronwnc

Very accommodating in assistance for which model was the best fit. No pressure from salesperson and all questions were answered.

Very fast and professional work. - Daniel.elswick126527

Very fast and professional work. Would always recommend. Staff is always on point and excellent.

I bought two tiguans, a 2021 and a 2020. - dan

I bought two tiguans, a 2021 and a 2020. 2021 now needs a $6,000 repair after only 28,000 mi. Was told by service that it's common to see this repair - it is inside the engine but somehow excluded from the warranty. I was also told that even though it's a common issue sales would not bring it up to me during the buying process. I was getting ready to trade both cars in for bigger Volkswagens or even an Audi but after I sink $6,000 into repairing my car and sit and wait for that problem to occur in my other one I'm going to be shopping for another brand of automobile. I cannot believe that the dealership and Volkswagen are asking me to pay $6,000 for carbon buildup in a car that has 28,000 miles. I could cry.

Dealership was organized, friendly and had good inventory - Ryan F

Dealership was organized, friendly and had good inventory that I was searching to buy. I was able to book via phone for same day appointment.

Volkswagen flow of Durham neglected to complete a repair - Brit.ledford

Volkswagen flow of Durham neglected to complete a repair as instructed by the Volkswagen of America Techline. They indicated to the customer that the repair was done and the car was fixed, under warranty. Month later, the car went into limp mode while accelerating on the highway, resulting in a near accident. When the car was actually fixed months later, the tech at a different Volkswagen dealership indicated where he could see that the work had never actually been done by Volkswagen flow of Durham. They closed out the work order without completing the job as instructed by the Volkswagen of America tech line. I do not recommend taking your vehicle here, as their refusal to comply with warranty repair instructions resulted in a near death experience for myself, and my two kids on 15 501. Their utter disregard for the safety of Volkswagen customers, negligence and d laziness should be considered as you are seeking repair options.

Tough time getting through all the programs and - Rudysnewphone

Tough time getting through all the programs and understanding what’s what! Be on your game!

Gti Purchase - TUrbocharger20*

I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welcoming! I had the pleasure of working with both Chris and Pete and together they made my purchasing experience very comfortable! An extremely clean dealership with a proficient and welcoming staff!

I very rarely write a review but wanted to share the - mb

I very rarely write a review but wanted to share the positive experience I had with Mark in the service department. He was the only person in 5 months to be able to obtain a Taos headlight for me. I am so appreciative of the constant communication Mark provided during a very stressful time! Thank you Mark for your outstanding service! MB

Purchased a 2021 Atlas Cross Sport SEL Premium every - russell.acuff

Purchased a 2021 Atlas Cross Sport SEL Premium every time I schedule service online I get a call telling me what they cannot do and that they can’t owner the service request until a date 5 weeks out. Never have loaner vehicle. This is my only vehicle and I have a job and cannot set around waiting for hours waiting for them to service the vehicle. Seems like it was a mistake buying this vehicle from them.

Awesome buying experience - Jsm1352599

A great experience from test drive, negotiation, and finally the paperwork. The team is friendly and professional. McKayla the sales lady was a joy to work with. Love our new Atlas

Lost Customer - Mark Pederson

WOW, I was waiting for this survey. I had an appointment at 2:00 on Wednesday to get my oil and filter changed on my 2017 Passat. I got to your shop about 15 minutes early. I sat outside because of this virus going around. I did not have a issue with that. You had benches set up outside. The first issue I had was after i had walked in to tell your guy I was there and I wanted my oil changed. I asked if they could check my front end because it made a clunky noise when I first starting driving and turned to the left. I said that the car had 35,000 miles and I know your warranty policies of 3 and 5 years. He guy came outside and said that my car was out of warranty (3 years, 36000 miles November of 2019. Now that made me mad. The technician has to pull off the plastic skid plate to change the oil and also has to drive the car into the shop, and put it on the hoist. They guy said he would have to charge me $65.00 to look at it. What a joke. Second issue was at 4:00 another guy came out and told me that he check on my car and find out what was going on he said he would be back in 15 minutes(car had been there 2 hours so far). At 4:30 the same guy came out and said I needed a cabin filter and wipers and asked if I wanted them changed. Gee, do you think what I said? NO!!! He said he would get the car washed and back in 15 minutes. Car pulled up in front at 5:00 30 minutes later. Now the positive thing was you didn't charge me labor. WOW 3 hour oil change, and I saved about $10.00 for labor. Can't wait to schedule another appointment. NOT!!! Wurst customer service that I have ever had. Mark Pederson