19 North Carolina Volkswagen Dealers

It was difficult to trade in my first Volvo after driving - Harold

It was difficult to trade in my first Volvo after driving it for 13 years. After all those years, it still looks and drives great. Thank you to a friendly, helpful service department for the few times I needed them. There was no high pressure here. The sales personnel were so friendly and knowledgeable. They allowed me to drive the car on 3 separate days before deciding it was right for us. With rebates and a very accommodating negotiation, the price was just what I wanted. Thank you, Paramount Volvo!

David was a great sales person. - Jodi K

David was a great sales person. Process start to finish was stress free and not overly time consuming.

5 Stars – Outstanding Car Buying Experience! - Austin Howell

5 Stars – Outstanding Car Buying Experience! My wife and I recently had the pleasure of purchasing a vehicle from this dealership, and the experience was truly exceptional. We were assisted by Juan, our sales associate, Jim, the sales manager, and Mohamed in financing, all of whom went above and beyond from start to finish. Despite traveling nearly two hours to test drive the car we had our eyes on, with less than an hour before closing, the team made sure we never felt rushed. Juan was incredibly patient and attentive, answering all our questions and ensuring we were comfortable with every aspect of the vehicle. Jim and Mohamed were equally outstanding, staying well past closing time to ensure the entire process went smoothly. Their dedication to customer satisfaction made this the best car-buying experience we’ve ever had. After dealing with multiple dealerships across the area and state, this team made all the difference. We can’t recommend them enough for anyone looking for a hassle-free and pleasant car buying experience. Thank you for making us feel valued and taking such great care of us!

I originally came to this dealership with the intent to - courtohh

I originally came to this dealership with the intent to look only, to get ideas of what kind of car I might want. I didn’t want to shop at any dealership because I’d had so many poor experiences with each of my vehicles prior. But when Drew approached me and my best friend in the parking lot with kindness and understanding, I had a feeling this experience would be a lot better than all of the others before. I had a budget set in my mind and had done tons of research to understand what I could or could not afford for a monthly payment, and the folks here were actually very respectful of that and didn’t try to push my financial boundaries. Drew answered all of our questions and went above and beyond my expectations. I don’t think I’ve ever laughed and had so much fun during a car sale before, and I’ve owned or leased 6 or 7 cars at this point in my life. Thank you to Drew and Chris and Sean for making this purchase so worthwhile and painless. I’ll definitely return whenever I’m ready for another car in the future, and I’ll be recommending all of my friends check this dealership out.

Genuine service and honest. - ferdaaron

Genuine service and honest. Happy to have gotten my car from this dealership and will definitely consider them for future business.

Had another amazing experience with Flow VW thanks to - Eric

Had another amazing experience with Flow VW thanks to Matt Worthington. Matt values my time and get me in and out as painlessly as possible. The guy hustles to get you the right vehicle and I highly recommend working with him.

These three gentlemen are friendly, have patience, - Kam

These three gentlemen are friendly, have patience, knowledgeable and are willing to work with my budget.

Was very helpful and got the job done right. - lhet.mendoza

Was very helpful and got the job done right. Recommended and definitely will go back for all the service needed

THESE positive reviews are completely FAKE. - T3health

THESE positive reviews are completely FAKE. Here is why! My husband and I bought 2 TAOS back in 2022. Mine is the 2022 (aka lemon to the max) and his is the second Lemon with brake issues often. My 2022 Taos has engine lights that continue to light up without reason, then, the rearview mirror is the new comedic insanity. The thing pops out, they fix it and yet I have to go back tmoro again. I have been to this dealership since 2022 for 15 visits, each time it is "you had bad gas" (nooo, there is a fuel line issue and this was a new tao model in 2022 that had glitches but cute how service kept using that line til I got sick of it and somehow now it is more about "Oh, we updated the system, oh, we fixed a cap on it, all xx, acc to my advisor on these issues" Next, don't speak with Tiffany in service, the woman has gotten annoyed with me, and then with my husband, and needs classes on how to remain level when customers have to go to your dealership over 5 times in a year. She is clueless. It is odd. PLEASE, go on their website, all you will see in used cars are the 2022 being sold and the 2024 being sold. It is insane. Actually, notice how they don't even have many 2022s. Nobody wants to hang onto the 2022 and I can't get rid of it with months left on my financing, so I go in under 6k. And, then, I tried to sell it back to VW and they went on and on "you're under, unfortunately we can only put you into a bare bones 24 Taos" Why the xxxx would I want this car again?! or they tried to sell me on a smaller JEtta? This is customer service? They are insane. The car is horrible. I am trying to get out of the whole thing. This family (husband had to have brakes changed 3 times due to their issue with it grinding on the 23 Taos, so he can't wait to get out of this car, too) we won't ever be a VW family again. Should have stayed with KIA, I regret that greatly. Poor service, poor care, poor car.

Dealership was organized, friendly and had good inventory - Ryan F

Dealership was organized, friendly and had good inventory that I was searching to buy. I was able to book via phone for same day appointment.

Volkswagen flow of Durham neglected to complete a repair - Brit.ledford

Volkswagen flow of Durham neglected to complete a repair as instructed by the Volkswagen of America Techline. They indicated to the customer that the repair was done and the car was fixed, under warranty. Month later, the car went into limp mode while accelerating on the highway, resulting in a near accident. When the car was actually fixed months later, the tech at a different Volkswagen dealership indicated where he could see that the work had never actually been done by Volkswagen flow of Durham. They closed out the work order without completing the job as instructed by the Volkswagen of America tech line. I do not recommend taking your vehicle here, as their refusal to comply with warranty repair instructions resulted in a near death experience for myself, and my two kids on 15 501. Their utter disregard for the safety of Volkswagen customers, negligence and d laziness should be considered as you are seeking repair options.

Tough time getting through all the programs and - Rudysnewphone

Tough time getting through all the programs and understanding what’s what! Be on your game!

Gti Purchase - TUrbocharger20*

I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welcoming! I had the pleasure of working with both Chris and Pete and together they made my purchasing experience very comfortable! An extremely clean dealership with a proficient and welcoming staff!

I very rarely write a review but wanted to share the - mb

I very rarely write a review but wanted to share the positive experience I had with Mark in the service department. He was the only person in 5 months to be able to obtain a Taos headlight for me. I am so appreciative of the constant communication Mark provided during a very stressful time! Thank you Mark for your outstanding service! MB

Purchased a 2021 Atlas Cross Sport SEL Premium every - russell.acuff

Purchased a 2021 Atlas Cross Sport SEL Premium every time I schedule service online I get a call telling me what they cannot do and that they can’t owner the service request until a date 5 weeks out. Never have loaner vehicle. This is my only vehicle and I have a job and cannot set around waiting for hours waiting for them to service the vehicle. Seems like it was a mistake buying this vehicle from them.

Awesome buying experience - Jsm1352599

A great experience from test drive, negotiation, and finally the paperwork. The team is friendly and professional. McKayla the sales lady was a joy to work with. Love our new Atlas

Lost Customer - Mark Pederson

WOW, I was waiting for this survey. I had an appointment at 2:00 on Wednesday to get my oil and filter changed on my 2017 Passat. I got to your shop about 15 minutes early. I sat outside because of this virus going around. I did not have a issue with that. You had benches set up outside. The first issue I had was after i had walked in to tell your guy I was there and I wanted my oil changed. I asked if they could check my front end because it made a clunky noise when I first starting driving and turned to the left. I said that the car had 35,000 miles and I know your warranty policies of 3 and 5 years. He guy came outside and said that my car was out of warranty (3 years, 36000 miles November of 2019. Now that made me mad. The technician has to pull off the plastic skid plate to change the oil and also has to drive the car into the shop, and put it on the hoist. They guy said he would have to charge me $65.00 to look at it. What a joke. Second issue was at 4:00 another guy came out and told me that he check on my car and find out what was going on he said he would be back in 15 minutes(car had been there 2 hours so far). At 4:30 the same guy came out and said I needed a cabin filter and wipers and asked if I wanted them changed. Gee, do you think what I said? NO!!! He said he would get the car washed and back in 15 minutes. Car pulled up in front at 5:00 30 minutes later. Now the positive thing was you didn't charge me labor. WOW 3 hour oil change, and I saved about $10.00 for labor. Can't wait to schedule another appointment. NOT!!! Wurst customer service that I have ever had. Mark Pederson