Classic Volkswagen Gastonia

If I could leave zero stars, I WOULD! I would NOT recommend purchasing a vehicle from Classic VW of Gastonia. I purchased my Ford Expedition here as a Florida resident currently work I would NOT recommend purchasing a vehicle from Classic VW of Gastonia. I purchased my Ford Expedition here as a Florida resident currently working in North Carolina. They knew from the beginning that I needed to register the vehicle in Florida and specifically warned them that I needed advance notice because getting there requires a 10-hour drive and time away from work. After more than six weeks of waiting, they finally overnighted my title paperwork on September 14. My temporary tag expires September 20, which is a Sunday, effectively leaving September 18 as my last business day to handle everything. The communication has been terrible. Title clerk Cindy initially claimed she never received an email from me, until it was discovered that she had actually responded to that same email but apparently had not read it in its entirety. She is now claiming I failed to respond to her, despite my documented communications. She also told me she did not know I was an out-of-state customer, which is concerning considering she was handling my title paperwork. I was given conflicting information about getting an extension. One employee told me it could be done, while Cindy said it could not. I then spoke with manager Brandon, who initially acted as though he was going to help, only to transfer me back to Cindy, resulting in another argument instead of a solution. Most concerning, Cindy told me I could simply drive with the expired temporary tag and that if I were pulled over, they would “take care of it.” I am not willing to knowingly drive 10 hours with an expired tag based on a verbal promise. They have now refused to provide a solution and are no longer answering my calls. Mistakes happen. What makes this unacceptable is the lack of communication, conflicting information, and refusal to take responsibility for a situation they created. I have emails and documentation supporting my timeline and communications. If anyone else has experienced similar title or temporary-tag issues with this dealership, I would be very interested to hear about your experience. Potential buyers should know how a dealership treats customers AFTER they have your money, not just while they are making the sale. After looking through more and more reviews (they removed my review from google once already) this seems to be a trend with them. More

Drove two hours to see a car here, liked the car, but the deal fell through because of shady negotiating. First time I was presented with a break down of the price, it was higher than online price. Okay, the deal fell through because of shady negotiating. First time I was presented with a break down of the price, it was higher than online price. Okay, they said it was an error. Then talked through pricing and got to a price on paper, goes to talk about it with decision maker, comes back with paperwork and doesn’t say anything, price $1300 higher than when he walked away. How am I supposed to have confidence in the car I’m buying when things are shifty like this? The manager came and was talking to me like I didn’t have a brain and couldn’t see him trying to do the same thing. Never really answering the fact that something shifty was going on. Maybe they don’t like Slavic people at this location, but honesty and transparency in business are what is important, so no car for me today. Bummed! More

Resistall Add On DOES NOT WORK. Deals are very add on heavy with NO service on the back end Employees are not knowledgeable/trained These folks are just not good humans! Deals are very add on heavy with NO service on the back end Employees are not knowledgeable/trained These folks are just not good humans! More

Great customer service! Friendly and thorough! Loved the video of what the car was in need of. Friendly and thorough! Loved the video of what the car was in need of. More

Very fast and professional work. Would always recommend. Staff is always on point and excellent. Would always recommend. Staff is always on point and excellent. More

Was very helpful and got the job done right. Recommended and definitely will go back for all the service needed Recommended and definitely will go back for all the service needed More

This dealership is very friendly and efficient. The customer service area is one of the best that I have seen. The customer service area is one of the best that I have seen. More

Worst car buying experience in my life. Can’t get anyone to help with a problem. Can’t get anyone to help with a problem. More

The service department is number 1 with customer service and explaining in detail in what is going on with your automobile. Bobby and Jasmine go out of their way to make your experience at Volkswagen top no and explaining in detail in what is going on with your automobile. Bobby and Jasmine go out of their way to make your experience at Volkswagen top notch. Keith has many years on Volkswagen and is extremely trustworthy! Would recommend anyone to use Volkswagen service for their automobile. More

Excellent selection and customer service. Victor, Christopher, Mo and Anthony went above and beyond to make our lease purchase as smooth as possible. Victor, Christopher, Mo and Anthony went above and beyond to make our lease purchase as smooth as possible. More