My Review is directed to the Dealership and the Service - Happy Customer
My Review is directed to the Dealership and the Service Department, this is “service” after the sale. I took my 2021 Ram 1500 in for it’s first service since I purchased it today 3-25-23, after they preformed the service and after I got home I couldn’t tell that my tires were actually rotated, there were no signs that they were rotated and knowing that rotating the tires increases the life of them, I questioned if they actually did as they said, being that this was on a Saturday and the service department closed once they completed their scheduled appointment’s I was unable to speak to anyone that afternoon, that’s when I left a bad review that I have since deleted, the service manager called me back on Monday morning concerning my inquiry about them doing as they said, he invited me to come by and look at a video that showed the complete service they preformed on my truck including the tire rotation. Not only did they do as they said, I was impressed with the care for the vehicle that was taken while preforming the service, needless to say I immediately apologized for my comments and the poor review I had left for them, I would highly recommend for anyone to take their vehicle to them for any service needs they may have, I know I will.
Thank you Victory Dodge for the commitment to excellent service not only to vehicle service but to the customers as well.
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