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Vann Underwood Chrysler Jeep Dodge

Whiteville, NC

Overview
Employees
Reviews
Vehicles
4.7
22 Reviews
Here at Vann Underwood Chrysler Jeep Dodge, it is our mission to be the automotive home of drivers in the Whiteville, NC area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Chrysler, Dodge, Jeep, Ram models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Whiteville.
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501 South Madison Street

Whiteville, NC

28472

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Showing 22 reviews

September 12, 2026

As usual, making an appointment was easy. From the initial greeting through the two updates during service until the final send off, everyone involved was friendly and professsional. Great pl More

by ktwppope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Grice
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September 12, 2026

I enjoy that you can visit this dealership and not feel a bit of pressure or urgency that you have to buy a vehicle. More

by Smallcharlesb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett
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September 11, 2026

From the first meeting of Van he was very courteous, very knowledgeable, and very thankful that we let Van Underwood Chrysler Jeep Dodge install the new equipment on our jeep. He called and kept us up to dat More

by Sharlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2026

The people working at Van Underwood are kind, sympathetic, they don't try to "up sell". They stand by their work. Ruby sold us our 2025 Jeep Grand Cherokee and there was no pressure. It was like More

by jdsg1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Harrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruby
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September 08, 2026

I Have had my Ram RHO in for service 3 times at Van Underwood. Scheduling has always went smoothly. The service staff has always kept me updated during the service. They also took care of any recalls More

by smith4reel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service personnel
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Sep 08, 2026 -

Vann Underwood Chrysler Jeep Dodge responded

Thank you so much for the great review! We truly appreciate you trusting Vann Underwood with your Ram RHO and choosing us for your service needs. Our team works hard to make the service process as smooth as possible while keeping our customers informed every step of the way. We’re glad to hear that has been your experience. Thank you for recommending Vann Underwood for both sales and service. We appreciate your business and look forward to taking care of you and your RHO for many miles to come!

September 07, 2026

Worst service I’ve ever received in my 45 years of dealing with dealerships. Would give them a zero rating if I could. More

by bubbat1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Sep 08, 2026 -

Vann Underwood Chrysler Jeep Dodge responded

We’re sorry to hear that you feel you received poor service. That is certainly not the experience we want any customer to have, and we would appreciate the opportunity to learn more about what happened. Because your review doesn’t provide any details about your visit, we’d like to speak with you directly so we can better understand your concerns and see if there is anything we can do to address them. Please reach out to our Stephen Underwood at 910-642-2000. We take feedback seriously and always strive to provide the level of service our customers deserve. Thank you for bringing your concerns to our attention.

September 04, 2026

The Staff was very friendly and knowledgeable about what the problem was with my van. More

by delliott0829
Recommend Dealer
Yes
Employees Worked With
Jerry Grice
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Sep 08, 2026 -

Vann Underwood Chrysler Jeep Dodge responded

Thank you so much for the positive feedback!

September 03, 2026

Their service department is the best. I especially give Jerry a lot of credit. He is curteous, explains everything very well and he's just a nice guy to work with. More

by lilbitjanet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry, service department
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September 02, 2026

Took care of my problem with no questions asked just wish Pablo would not have left he was a number one dude More

by batten379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 08, 2026 -

Vann Underwood Chrysler Jeep Dodge responded

We are glad that service was able to help assist you with your problem. We appreciate the positive feedback!

August 31, 2026

Vann Underwood Service is always great! ! They are professional, courteous, and quick to complete the necessary repairs and work. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Grice
Print
Sep 08, 2026 -

Vann Underwood Chrysler Jeep Dodge responded

Thank you for the 5 star review!

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