44 New York Volkswagen Dealers

I’m the first time I buy this Volkswagen sarah she help - Fatmirgjina

I’m the first time I buy this Volkswagen sarah she help me she have a good experience she’s so friendly. thank you.sarah.

Service department ladies and gentlemen at front desk... - Seastarz

Service department ladies and gentlemen at front desk were most gracious, however there appeared to be issues outside of their purview. I purchased two new VW's over the years from Riverhead Bay Motors a Jetta and an upgrade to the Passat and at least 6 or 7 VW's from other dealers over the years. In other words I have always been happy with VW brand. Weeks ago I set up a service call to have one of the air vents repaired which apparently needed a motor which they didn't have in stock, so after patiently waiting 3 hrs I had to make another appointment to have the motor put in which cost approx $ 800 and another 3 hours wait. So be it. When I got home I realized that the defroster didn't function anymore thinking that it was probably a miswiring or something so after a further 3 hrs and a cost of $ 190 I was told that something probably "fell into the vent" causing it to break and another estimate of $650 was offered. THAT WAS AN AMAZING ANSWER NOTING THAT IT WORKED FINE BEFORE. Now I wasn't particularly surprised but I found it peculiar that after having been given a number of unsolicited quotes after Riverhead Bay conducted a $190 trouble shooting of the DEFROSTER they indicated the following repairs were necessary... 1. NEW TIRES- THEY HAD 20K MILES ON THEM, probably $ 800 ? 2. NEW FRONT BRAKES- CHANGED BRAKES AND ROTORS 8 MONTHS AGO heavy wear on brake rotors damaged by emergency brake cables $ 700 ? 3. DRIVER SIDE HEATED SEATS- WORKED FINE BEFORE, now one would guess who would have known whether they worked or not in the mid-fall I DID. $ 700? NOW THE LATEST. Three days after leaving River Bay...the windshield cleaner tank although full and pump motor still functioning does not spray when it worked perfectly fine before. THE INTERESTING PART OF THIS DISCOVERY WAS THAT FILL CAP WAS LEFT OPEN AND ALTHOUGH THE FILTER SCREEN WAS STILL INTACT...SOME GRANULAR STUFF WAS DISCOVERED. SHOULD I BE UPSET? I WASN'T NASTY? SHOULD I HAVE AGREED TO HAVE ALL OF THOSE ADDITIONAL REPAIRS DONE ?

These guys know customer service! - dbishop7370

I was on a trip from Montreal to Philadelphia and as I passed Albany New York the oil light in my 2011 Jetta came on. It was later discovered that the car had lost oil because of an improperly installed oil filter by my home dealer. After using the VW emergency road service, my car was towed to Capitol Cities VW and then came the best part of the whole day, I met Randy. It was 3:30 in the afternoon when I arrived and Randy had someone work on the car immediately, they stayed past their normal working hours and I was on my way, half an hour after normal closing time. The whole team understood what I really needed and delivered in spades. Thank you Randy, thank you Capital Cities VW and thank you Langan Automotive Group.

Confident and professional service. - Intpar

Confident and professional service. Nice attention to detail, quality work. Thanks a lot! Certainly will be back!

Kevin is the man! - pyehl27

Kevin is the man! Buying a car from Bob Johnson was quick and easy. Great company all around.

One of their employees in the service department is - Amy A

One of their employees in the service department is condescending and disrespectful to women. Today was the 3rd and finial time i will be going to them.

Met with Walter Ponce. Smooth, easy transaction. Walter... - Smithholly3

Met with Walter Ponce. Smooth, easy transaction. Walter was friendly, courteous and followed up with all questions. I love my new Atlas! Highly recommend this dealership.

We brought our 2015 tiguan in for a brake issue. - stelmt81

We brought our 2015 tiguan in for a brake issue. The service department charged us $1200 dollars to replace the left front caliper along with the front brake pads and rotors. 30,000 miles later the caliper leaked and failed. They stated that they only warranty for 1 year or 12,000 miles. Do not go here if you are looking for decent service or a service department that stands by their work.

Absolutely the smoothest and most enjoyable car buying - VW RED

Absolutely the smoothest and most enjoyable car buying experience I’ve ever had. From my initial contact with John Witkowski via text, to meeting him for a test drive to delivery; John made the process easy. John knows the product, is passionate about the product and his passion may be contagious. John made sure I knew about all of the features of my 2024 Tiguan SEL R Line. There were a few features I wasn’t aware of until he showed them to me during my delivery “training”. My husband purchased a VW Taos in a different market in 2023, I can’t stress how different the process was for him. I will return to VW of Orchard Park to see John when I need a new vehicle and will not hesitate to recommend John to family and friends

Dishonest Service Department. - mbarclay25

Dishonest Service Department. I received the attached mailer flier in the mail as I often do from Burdick VW. Often they include discounts on oil changes, or advertise “free multi point inspection” in which they try to get you in the door and sell you services you don’t really need. This particular one caught my eye as it showed $20 for front or rear brake pads and rotors as show in the ad. The fine print states additional parts and labor may be an additional cost. Certain models excluded. I thought well, it shows bring your TIGUAN in for service, listed their service department number, and hours for Burdick VW, I’ll schedule the service it’s a great deal, they must be making their money on the additional labor charge I see there potentially is. When I arrived at my appointment, the service advisor Marc said he had never seen one in person before, someone had come in the previous week and tried to use it but did not have the ad with them. I provided the ad as proof, and was told it must be a mistake it should probably read $20 off. I pointed out the deal above the $20 price point advertises $5 OFF but there is no “off” associated with the listed $20 per wheel brakes. He said he would look into it and call me back. 7 hours later, still no response or call back. After contacting them, I was informed that “the ad should read $20 off”, then the story changed to it doesn’t include my vehicle (Tiguan) even though the advertisement specifically has a picture of a Tiguan and shows to contact Burdick VW for service of my Tiguan. Then they stated that VW sends them out, and they don’t do mailers, and then said their marketing department must have made an error. I told Marc that it seems dishonest to send mailers and not honor them, at which time he stated “I don’t have time to deal with you I have customers to deal with I’m busy here”. After contacting VW they said they don’t do mailers it’s up to the privately owned dealerships to send them out, and it is Burdick VW that would have sent it and not honor their own advertisement. The service manager Stephanie also refused to honor the advertisement and fed into the ever changing stories made up to try to get me to drop the issue. Do yourself a favor, and visit a more reputable dealership to have your service done. Don’t count on them to honor any advertised service discounts.

Recommended unecessary service - loveaudi

Be very careful with their service department. They were quick to recommend unecessary services in addition to the initial problem. In the end they were unable to correct the initial problem and simply said that the engine needed to be replaced. Shows me that they are more concerned about generating revenue that helping the customer. Find yourself an good independent garage!

The best dealership, always caring, and willing to help! - Becirevicamanda

The best dealership, always caring, and willing to help! never can go wrong with them.

Great Service! - JD

I was in the market for a pre-owned vehicle in January/February, my prior car wasn't dealing with central New York winters very well anymore and I wanted something a step up in terms of performance and overall quality. After some searching I found a Subaru Forester on VW Oneonta's website that fit what I was looking for; low mileage, well maintained, the specific package I wanted. Wasn't in love with the color, but after making the trip from Syracuse to check it out, I changed my mind. Practically brand new condition, perfectly detailed inside and out, almost looks like it just rolled out of the factory. The price was very reasonable, and they were able to get the financing in line with my budget. I also got a great offer for my trade in, and made the purchase on the spot. They took care of everything. Everybody there was friendly and helpful, I've also called with a few questions and they've all been answered quickly and professionally. Will definitely go back for my next vehicle.

I narrowed my search down to specifically the 2012-2014... - cnsutton

I narrowed my search down to specifically the 2012-2014 Passat SE. I was looking at dealers all over the country to get the best price possible. I found a Passat I was interested and contacted Gault VW through the internet. Bogey responded immediately and gave me all the answers I needed. Their price was the best price around and I drove two hours to make the purchase. Our credit is very good and Matt worked hard with his lenders to find us the best rate. I had a wonderful rate through a bank I frequently work with and Matt was able to beat that rate by over .25% I asked him the day before to beat the rate and his only words were "I'll get the job done and make it happen". We didn't have to do anything but, show up and look the car over. Bogey was instrumental in getting us to the price we wanted and fell all over us to ensure we were completely satisfied. I wish we didn't live two hours away just so we could stop in and say hello once and awhile. Keep up the good work, Gault VW has a wonderful team!