56 New York Subaru Dealers

I am a senior and over the years I have purchased many - rjg2201

I am a senior and over the years I have purchased many new automobiles, but never did I have a better buying experience than I did at Van Bortel Subaru. My salesperson, Shawn Pies, was the best salesperson anyone could ask for. He gave me a fair price and answered all my questions. In fact, all the people having to do with my purchase were the best at their jobs and easy to work with.

My visit was planned and all went as expected. - mrfortenberry22

My visit was planned and all went as expected.Thank you David for your preparation and help along with Javier.

The service writer and advisor, Julian and Samantha, - MMagner

The service writer and advisor, Julian and Samantha, respectively, were each attentive, professional, and positive; they checked in on me throughout my waiting time in the customer lounge and thoroughly explained the service, open warranty calls, and suggested mileage interval services.

I highly recommend Macky when purchasing a Subaru. - newforrester

I highly recommend Macky when purchasing a Subaru. He took the time to go over the many features of the Forrester we purchased, and he was the most knowledgeable salesperson I have ever dealt with!! He made the whole buying process stress free and enjoyable, and he went the extra mile to ensure our satisfaction.

Service Advisor was friendly and efficient. - Davidk35

Service Advisor was friendly and efficient. Facility is clean and very comfortable while waiting for service to be completed.

Everything was easy and efficient. - Mbeachace

Everything was easy and efficient. I test frozen three cars and everything was explained clearly.

Bob Guerrin helped me with purchasing my new Subaru - Dares

Bob Guerrin helped me with purchasing my new Subaru Crosstrek.He helped me pick out my car.He answered all my questions and is a genuine caring person who wouldn’t be happy unless you were completely satisfied. thanks to him and Empire Subaru of Huntington 631 971 8471 a great place to buy a car.

Accommodating and responsive . - srb7243

Accommodating and responsive . Recommend Rose Marie listens and tries to please., she goes out of way to accommodate.

the service was fantastic! - angelo

the service was fantastic! the worked with me and I got what I asked for......they were all great, everyone involved, thank you.

Just picked up my 2024 BRZ, which I had to order. - Jdpollack35

Just picked up my 2024 BRZ, which I had to order. Gerry kept me advised of details as to when it was going to arrive. When it arrived and I went to pick it up, I was treated like I was the only one there and their most important customer. This is the second Subaru I bought, first was a Crosstrek which is a great car that Gerry searched and found for me, from Gregoris and I recommend Subaru’s and Gregoris to anyone in the market for a new or used car. Thank you Gerry and the staff at Gregoris!

I recently purchased a new WRX from East Hills Subaru and - Djgrip11

I recently purchased a new WRX from East Hills Subaru and I was so impressed with my whole experience. Jesse Berbig and Dennis Baquiran treated me extremely well and went out of their way to make sure I was a happy customer. I came in to the dealership through the Subaru VIP Program and was definitely treated like a real VIP. Between my trade-in and the purchase of my new vehicle, this was the smoothest transaction I could ask for. The Finance Manager Sol Park topped off my experience, helping me get an awesome extended warranty and peace of mind with my new car. Jesse prepped my car with extreme detail, and for me, details matter—a lot! I also really appreciated how responsive Jesse was before, during, and after my purchase; it went a long way. The friendliness of the staff at this dealership made me even more excited for my new wheels. I really appreciated Jesse, Dennis, and Sol going above and beyond for me and I would totally recommend them and East Hills Subaru should you be in the market for a Subie.

The reason I purchased my new Subaru with Simmons - Carlos Romanos

The reason I purchased my new Subaru with Simmons Rockwell was because of the excellent service I received on my 2014 used Outback.

Every thing fell into place, very happy about my results - radexter55

Every thing fell into place, very happy about my results at Romano Subrau as my Dealership

Payed 33000 for a used Crosstrek. - Mcasto69

Payed 33000 for a used Crosstrek. Within 9 months of purchase car needed over 2000 in repairs. Just over a year later another 2200.00 in repairs. never trust bill rapp car sales. They should be honest when you purchase a used vehicle so you can make an informed decision. Shame on bill rapp for not caring about there customers

They made it easy to find the write vehicle at the price. - angiesimms06

They made it easy to find the write vehicle at the price. I will definitely do business with them again.

Awesome! - Darlene Waldron

Everyone here is so kind, courteous, and helpful in whatever you need. Whether you are buying a vehicle or getting one serviced--they are great!!

Great agent, great car, great price, BUT... - SEO74

Erica, my sales agent, was friendly, patient and attentive. My kids actually loved the vehicle. Oh, and I believe I paid a fair price. Otherwise, I am fairly disgusted with Benedict. I live 40 minutes away, and Gordon didn't bother to really check on the vehicles I called about. It was two hours between our phone conversation and my appointment, and when I arrived he told me one of the vehicles actually sold the night before. I return the next day thinking I am going to complete a purchase with Erica only to discover a bank transfer (on my end) hadn't gone through. Again, 40 minute drive over, I didn't know what to do. I am discussing financing and personal options with Erica when Paul appears. He introduces himself as the sales manager, and he tells me to call if I have any questions, literally dismissing me from the dealership. Banking all settled, I return again the next day, and this time it's the warranty lady who merely grunts an "Ok" and walks away when I decline purchasing a warranty. No "Have a nice day," no "Are you sure?" Just nothing. Erica and I finalize my sale, and Erica walks me out to my new car. Paul, who is across the room, never acknowledges my existence. He doesn't approach me, he doesn't thank me for my business. He cared enough to kick me out when he thought I didn't have any money, but can't lower himself to shake my hand and appreciate that I came back and gave them my business. As for the vehicle itself, it hadn't been gone through, touched, detailed since before quarantine. The only thing they did between my test drive and purchase was clean off a bird dropping. The fluids weren't topped off, and the gas tank was at half. There are even a couple specks of paint chipped on the hood (most dealers would have touched that up). It's a 2019 so everything's relatively good, anyway, but the old-school buying a vehicle (even used) and feeling like you came straight out of the factory is apparently not a thing anymore, at least not with this dealership.

I use your facility for service on both my wife's and my - jomaggio13

I use your facility for service on both my wife's and my Subaru Foresters. Two of the big reasons are Sid Nareindra and Kelsey Almeida. They both represent your company and it's values very well. They are friendly, professional and trust worthy. They do what they say they are going to do and they make sure that it is done right. I spent most of my professional career in customer service for businesses that I owned and for businesses other individuals owned. I know excellent customer service when I see it. And I see it in these two Saratoga Subaru employees time and again. Thanks, guys. John Omaggio .

I bought my 2024 Subaru Impreza in July and recently hit - Marcus V

I bought my 2024 Subaru Impreza in July and recently hit 6K miles, prompting me to seek my first oil change, tire rotation, and a safety recall fix. After checking with various local Subaru dealerships, including Goldstein, Mackey, North Country, and finally Capitaland, I chose Capitaland due to a friendly and competitive service from Barry. I scheduled, dropped off the car, promised a 1.5-hour service and received a prompt call for pickup. Upon returning, I found the car ready but was disappointed to discover grease/oil stains on the driver's seat, oil/grease/dirt and scuff marks on the door sill, oil/grease/dirt on my new Weather Tech floor liner, and fingerprints on the windshield where the service reminder sticker was placed. Despite always keeping my car well-maintained, I had to address these issues with Darrel and Tony from the service desk. Although the problems were promptly resolved and I received an apology, the experience left me disappointed and frustrated. Vehicles are very expensive and when we place them into the hands of a dealership, a certain level of trust is granted. We customers expect that our investment will be respected and cared for with the utmost attention to detail. To add insult to injury. This morning, I noted oil/grease residue on the beige headliner of the driver side grab bar area and so I got to spend an hour of fun on my day off, cleaning up the grease. The service department is the heart of a dealership; the brand as a whole. Service is an opportunity for dealerships to highlight their strengths, technical skills/knowledge, attention to detail and respect for the product and their customers. Such experiences do have a negative impact on future purchasing decisions and it's unacceptable for people to spend money and have their vehicle disrespected. - Reusable/Washable Seat covers? - Paper floor liners? - Watch for placement of boots and hands? Is anyone in the service department performing a once over of a customer's vehicle to ensure everything is acceptable before the customer signs paperwork, pays for service and drives off? Overall, this was not a good experience and I'm hopeful this service department can do better in the future. If so, I will update my review to reflect the experience.

Very knowledgeable and friendly Salesman knows his cars - Bowerselbb

Very knowledgeable and friendly Salesman knows his cars and isn’t pushy I was treated very well

I was visiting Rhinebeck from out of town when my battery - jshil

I was visiting Rhinebeck from out of town when my battery died. I got a jump and brought the car to Ruge's on a busy day and without an appointment to get a new battery. They tested the battery and found out it was fine - we somehow had kicked the cargo light on while removing luggage and drained it ourselves. They got us on the road again and didn't charge us a thing for the visit. They could easily have sold me a battery or they could have charged for the service visit. They showed a lot of integrity.

Alex was very helpful and was not pushy. The dealership... - wrc80

Alex was very helpful and was not pushy. The dealership is in a nice area of Ithaca.

THESE GUYS ARE ALSO A NISSAN DEALER! These guys are... - dadeo

THESE GUYS ARE ALSO A NISSAN DEALER! These guys are great. I take my Frontier to them for service and our Toyota. They are a great place for both. I bought the Frontier from them too.

Ruge's advice and patience made me feel like they cared... - Alexander Hamilton

Ruge's advice and patience made me feel like they cared about me, my family and my car. I highly recommend them and feel happy to know they are my go-to option for my Sube.

Pay full price, very little to choose from, etc. - Customer

I bought a 2014 new Subaru. Salesman told me they don't negotiate price but that they would take great care of us (as in exceptional service.). I wanted to buy local and have good service so I paid the sticker price. I took the Subaru in for a $70.00 oil change and waited 2 1/2 hours! If I hadn't gone to the "service" counter I'd still be there waiting. Why would I want to recommend a business that just does not care about building relationships with customers from their community?

West Herr Subaru is amazing! - Cyndi K

West Herr Subaru is amazing!! Thank to Trevon Smith & Dan for making this happen! These are the guys you need to see for your next car!! They work magic