Overall, I love the people at Brewster Subaru! - jen76
Overall, I love the people at Brewster Subaru!
I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! They are helpful, and make the car buying experience great…
I haven’t had the best luck with my car though.
I had purchased a 2016 Crosstrek at Brewster, that I ended up trading in to get a CPO 2020 Legacy, Mag grey VIN 4S3BWAN6XL3027154 on 2/1/22. I have NEVER had so many ongoing issues with any vehicle ever like this, especially one that was 2 years old!!!!!
January 2023, it started to give me issues, random not starting, leaving me stranded to wait for roadside assistance, driver focus would constantly alert me to stay alert even when I was seated in a parking lot with the car on, keep my eyes on the road, hands on the steering wheel, if I was heading one direction the speed limit signs would say 35mph, opposite direction 55mph. It spent WEEKS in the shop at Brewster in January, February, March, April and August 2024.
I had contacted Subaru corporate in August they were incredibly not helpful told me to contact the NYS Attorney General…
At my end, and after 9 weeks of them unable to “duplicate the problem” I was given an opportunity to have the dealer buy back my Legacy. I went and finalized the paperwork on 9/26/24, and this particular vehicle is now for sale in their lot! 🚨Be aware!🚨
The car is 4 years old, not even 90,000 miles on it!
I had high hopes that it wouldn’t be resold…
I didn’t have buyers remorse after 11 months!
That car had everything I wanted in it!
Unfortunately, it was VERY UNRELIABLE, my car shouldn’t leave me stranded when I drive into town!
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