116 New York Subaru Service Centers

Dealt with service department-was painless and very - tonydibello228

Dealt with service department-was painless and very smooth-seems well run in multiple visits

My sales rep, Adam, was just awesome. - B_LOFASO

My sales rep, Adam, was just awesome. He was always patient, kind, honest and respectful with me and my wife. I felt the dealership in general went above and beyond to earn my business and get me a good deal. This is my 3rd car that I have purchased there and I plan on getting my next one there also!!!

We took our Subaru outback for an oil change last week. - Cookie

We took our Subaru outback for an oil change last week. It was a nasty raining day but we had a great time with the Subaru dealer in vestal NY. Chris Mondolfi welcomed us and he was very kind, professional and efficient. The technician also done a great job. This is our first time for the service. Sure we will come back! Thank you so much and hope you all have a wonderful holiday!!

Clean facility, very friendly workers…. - BARBARAESSICK1

Clean facility, very friendly workers…..keeps you apprised of work status. Very easy experience! Would definitely continue to use.

Vehicle serviced in minimum time! - PEANUTS3351

Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there!

Pleasant service personnel. - Revmedic

Pleasant service personnel. I had difficulty making an appt on line. The web site kept saying “Oops, something went wrong”. I did the AI chat and left a call back number…. No answer for days. I called the dealer directly and was provided an appt the next day.

I always have great service and competent help for any - mtmpitt2

I always have great service and competent help for any problem with my Subaru at Simmons Rockwell Dealership.

Great Service . - Jasu69

Great Service . Professional, polite ,respectful and willing to help Subaru owners ,customers out to the fullest . Marco / Kevin earned a lifetime customer. Thank you

Hassett Lincoln-We cannot say enough about Alex Balsamo - DiPalermo

Hassett Lincoln-We cannot say enough about Alex Balsamo at the service desk. Again our experience is always top notch. Professional service, we do appreciate the good work you do. Thank you. The DiPalermo

The dealership is beautifully newly renovated. - MSECCIA

The dealership is beautifully newly renovated. The waiting room was very comfortable and clean and even has free Starbucks coffee! Their service department is excellent. Marc went above and beyond to help me with everything I needed. My car was done with service quickly and was even detailed it for me!! I will definitely be back to Bay Ridge Subaru!

We have two Outbacks (one purchased at Brewster) and we - Erin

We have two Outbacks (one purchased at Brewster) and we bring them both for regular service because we get such great care from the team. Whether it's Darin from the Service team trying to help me start my car over the phone or Jack just about every time we're in, we feel great about the Brewster team's knowledge and dedication to quality service. Thank you, Brewster team!

Just posted the following on Google Jamie Nussbaum, the - Ken D

Just posted the following on Google Jamie Nussbaum, the Service Manager at East Hills Subaru is an outstanding professional. I purchased my 2022 Subaru Outback at East Hills Subaru new in ‘22. I’ve been bringing my Outback to this dealer since it was new. Jamie Nussbaum has gone above and beyond insuring that my appointment is expeditiously processed along with a thorough inspection. His focus and attention to detail gives me the confidence that my vehicle is in its best operation range. I appreciate and I’m most grateful to have Jamie Nussbaum’s full support. I have one suggestion for East Hills Subaru. I would highly recommend a new protocol for all sales. I would have potential customers be introduced to Jamie Nussbaum. Most people do not trust “Car Salespeople “. The lack of trust and ultimately lack of confidence initiates a poor customer/dealer relationship. I believe this new protocol can bring your dealership to another level. Again, thanks Jamie Nussbaum for all you do for my family and all the people you serve. Finally, I must add Lori-Service Advisor (Exceptional Customer Service Experience) and Sandro (Most Outstanding Service Technician)- Lori and Sandro are first-class professionals!

They understood my needs and found a vehicle that was - Catherine

They understood my needs and found a vehicle that was suitable. The entire team was helpful.

They got my car in on time and finished in about 45 - roseyoyomj2

They got my car in on time and finished in about 45 min. -sooner than I thought it would take. Staff was very friendly as well. A video was sent to me that showed brake/tire wear and both in excellent shape. I had never seen this ( a video)done by a dealer before --great idea.

Really great service and they do save you money. - MARK25936

Really great service and they do save you money. The service area is clean and relaxing. Free coffee and snacks. Service Manager actually stops by to chat and ask if we need anything.

Bought a car from assistant manager Rajiv miah he was - 95507641

Bought a car from assistant manager Rajiv miah he was great I got Lexus .he was very nice and cared bout my needs. Thank you Raju

Great service - myctshadaflood

Unfortunately after just 400 miles. The right front strut on my daughters impreza limited was defective. The Cracker jack technician diagnosed the problem and replaced the unit. This staff at Subaru has years of experience behind them. And give you what you would expect at a high end dealership, such as lexus. 5 stars for all involved.

Ruge's advice and patience made me feel like they cared... - Alexander Hamilton

Ruge's advice and patience made me feel like they cared about me, my family and my car. I highly recommend them and feel happy to know they are my go-to option for my Sube.

I just could not give an "excellent" rating because there - Patti

I just could not give an "excellent" rating because there were new problems that have cropped up with the new management at Subaru of Troy. I brought my car in for a NYS inspection. I always wait for my car in the lounge area. First thing I noticed was the tv was on a repeating commercial and never changed while I was there. Previously, the tv was on cable and game shows or talk shows were playing. Second thing I noticed was a sales person trying to talk customers into getting them to have an appraisal done on their car while it was in for service. He explained that their car can be used for a trade in on another vehicle and the benefits of purchasing a newer car. It seemed like I was there for hours with no tv to look at. I asked the service advisor about the tv not being utilized and was told that the tv was just a nuisance according to management. I don't think I will be waiting for my car on the next service trip. I also don't want a salesperson trying to get an appraisal on my 2015 Subaru Crosstrek. Please change the lounge area back to the way it used to be with the TV ON TO CABLE and NO SALESPERSON ANNOYING CUSTOMERS!

BEST DEALERSHIP I HAVE EVER WORKED WITH IN 40 YEARS OF - tntroc

BEST DEALERSHIP I HAVE EVER WORKED WITH IN 40 YEARS OF DRIVING!!!!! I chose Van Bortel for their honesty,value and superior service. If a dealer is scheduling several weeks out it usually means they provide honest and excellent service so EVERYONE wants to go there!!! If I need a New York State Inspection I know a whole year in advance and plan for it as responsible people should. I have also used their EXPRESS SERVICE without an appointment for simple services such as an inspection and oil changes and I LOVE IT!!!! To Mr 1 Star Negativity you should know they and all other dealers offer EXPRESS SERVICE quit being ENTITLED AND RUDE please be respectful!!!!

I brought my 2023 Subaru Ascent in for a braking issue - micro0812

I brought my 2023 Subaru Ascent in for a braking issue (grinding / pulsing) to Van Bortel after taking it to another Subaru dealer in our area. The previous shop wanted to apply a band aid fix and not address the core issue. Van Bortel assessed the issue and replaced defective parts against the vehicles warranty. All the staff were friendly and helpful, a loaner vehicle was provided. I was treated with respect and made me feel welcome. I wish I had bought my car there. All our future maintenance will be done at Van Bortel going forward.

My service was very good and I was very happy with the - Knappal56

My service was very good and I was very happy with the gentleman in the service department. I’m sorry I can’t give his name. I’m terrible for remembering names, but he did an excellent job and I was happy at the same time after the service we went through the my Subaru app wouldn’t Michelle and I was happy with her explanations not being tech savvy it was very informational and helpful. Hopefully, I have many trouble for years with proper service of my Subaru Crosstrek wilderness

Matt Murray was extremely helpful in helping me getting - Taha Waseem

Matt Murray was extremely helpful in helping me getting my car fixed. I highly recommend this service center. Will be going back to Matt if any other issues arise.

Customer service at the dealership I go to for service - clare.martinez360

Customer service at the dealership I go to for service never disappoints. They are professional, kind and accommodate this old girl with humor. Plus I love your snacks

There were no coupons given for the next visit nor a - EG

There were no coupons given for the next visit nor a report stating the results of any multipoint inspection. I don’t know if that was completed.

Good professional, courteous, prompt, kept me informed, - memdemarie

Good professional, courteous, prompt, kept me informed, and up to date on the progress and other work that the mechanics found for the future. Also thank you for lunch Scott.

West herr always looks to provide quality service. - richandcate

West herr always looks to provide quality service. Review your vehicle on what it needs and may require

Despite I do not own a Subaru, nor do my sons, I decided - Prymtym105

Despite I do not own a Subaru, nor do my sons, I decided to purchase my son's tires at Subaru White Plains and have my Hyundai get a NY State Inspection at the same time. WHY do you ask?! I heard so many great things about their service department and since customer service & price is very important to me, I decided to give them a try. I am glad I did!! Service Advisor Nick took the time to go over my options regarding tires and gave me a great price on top of it, YES, they even beat MAVIS & Tire Rack. AND Service Advisor Luis was kind enough in accommodating me for the NY State Inspection by surprising me with a complimentary "First Time Customer" offering on my state inspection. I enjoyed waiting comfortably in their lounge as I enjoyed a selection of refreshments & snacks and all the while both Nick & Luis kept me in the loop the entire time. Both Nick & Luis are the epitome of professionalism coupled with a friendly demeanor.

After 3 new engines and regular (and irregular) - ianrussell5

After 3 new engines and regular (and irregular) maintenance, the BK service folks have been unwaveringly professional and helpful, including interfacing with S.O.A. Also, their service charges aren't as inflated as at most other dealers.

Casey and his team do a great job. - jimburan

Casey and his team do a great job. It's the primary reason why I continue to buy Subaru cars.