117 New York Ram Dealers

I want to thank Dean Vardakis, Service Advisor, for his - Ms. Dee

I want to thank Dean Vardakis, Service Advisor, for his exceptional service. He made me feel completely comfortable knowing that my Jeep was in good hands and would be returned in excellent condition. His professionalism, knowledge, respect, and care are exactly what customer service needs, and Stellantis should consider having him train other service advisors. I left there feeling like my cousin works at Garden City Jeep.🙂

The dealership was very professional and everything that - Jose

The dealership was very professional and everything that needed to get done was completed on the same day. Thank you

The experience with buying the truck was wonderful but - Gary Hoerner

The experience with buying the truck was wonderful but the service part, I had to give 4 stars. I had a winning noise while driving the truck so I made a appointment to get looked at. It was a Tuesday, but the truck did not get looked at to the following Monday due to circumstances that were explained to me by the service rep Heather. So it was eventually determined the cause and the parts were ordered. The parts were coming in by the end of the week, but the one part did not come till the following Tuesday. I did not get my truck truck till Thursday of that week. I was hoping to get a loaner, but was told they were all out. It just was a long time where I was using my wife's car which leaves her stranded if there was ever an emergency and I was a hour or more away. I do appreciate the apology from Heather and all updates she provided because I was calling her a lot

Everyone at this Romeo dealership is very polite and - Calendergirl2014

Everyone at this Romeo dealership is very polite and customer friendly they go above and beyond to help customers

Service advisor was helpful and was able work with on - mrdiaz0341

Service advisor was helpful and was able work with on pricing . Very professional And did a complete walk through . Personally this advisor should be leading the team . I was please he was able save me money as a veteran thank me for my service . The mechanic work at promptly manor and time . Kept things professional

Megan S, service advisor, Richard T service mgr. - chrisduq26

Megan S, service advisor, Richard T service mgr., and Tom, service tech. My 2017 JGC had an intermittent starting issue. Was advised to change the main battery and did along with the auxiliary battery. Wemt about 6 miles and the same issue, would not start. Finally got it started amd brought it back. A bunch of new codes came up. They got my car back in, about 1hr. later. They went through the check list and found a small yellow wire loose on my starter. Im so appreciative of them getting me in as I need to leave the next day to drive almost 1400 miles to get home. They were patient with me as I was frustrated yet respectful to them. They knew my urgency. I would like to thank them and recommend this group to anyone with needing repairs for their Chrysler built vehicles. Just as they were patient with me you need to be the same and they will take care of you. God Bless all!!

Was a great person to work with. - bdm509

Was a great person to work with. Both times i was there. Apparently the first time i made my appointment at a different dealership

I'm hesitant to write this review because I don't want to - bonnie.thuillier

I'm hesitant to write this review because I don't want to be targeted at any subsequent visits, but I feel it is important. I went there for an oil change and while there I asked them to change out a tail light bulb for me. The oil change went okay...except they shorted me a quart of oil and the service manager had to call me to come back after I'd already left, so they could add it. I accept that things like that happen. The bigger issue for me was the water spilled on my seat when the technician went to take out the replacement bulb I had brought with me. A half full carton of coconut water was left upside down on my passenger seat (it's cloth). This carton remained upside down for the duration of my visit, leaking onto my seat. Even when they put the bulb I had brought back into my truck because it was apparently the wrong one, the carton remained upside down on my seat. It stayed that way until I was getting into my truck to leave, after being charged $63 for labor to put in a bulb. I saw the water but I honestly didn't think it would leave a stain. I was wrong. I did mention the wet stain to the service manager when I returned for my missing quart of oil. She said "I'm so sorry that happened" but did not offer to have my seat cleaned. It's a little disappointing to think that a service shop that you frequently visit, has so little respect for their customers vehicles. I do take some responsibility because my friend left the water in my truck and I thought it was empty. But, now I feel that the responsibility to have my seat cleaned lies with them. Overall, Bob Johnson 's service dept is reasonably good. I've been there a number of times with my vehicle, but I'm learning that I have to be more aware of what they are doing. I couldn't have known that they left out a quart of oil, but I guess I should have known to hand the replacement bulb to the service manager so no one had to go into my truck to get it.

This dealer would not take my truck because I bought it - janetcarlile

This dealer would not take my truck because I bought it from another dealer (out of state) when the Transmission Light came on. Do not call on them!

had alittle a little issue with getting a loaner car for - Brad S

had alittle a little issue with getting a loaner car for my service, but the owner Jack and service manager Maxwell went above and beyond to resolve the issue. Great customer service, and your business will be appreciated here. Definitely would recommend.

The only place I go for our jeeps. - Chrislarusso

The only place I go for our jeeps. Kevin is the only salesman that we work with for four jeeps now. Always fast and perfect. Such a pleasure to deal with. Ask for Kevin!

Do not go near this place! - williamsmatt24

Do not go near this place! Took my son's jeep here for repair. After spending $1,700 the same exact problem remained. They then said that I would have to spend more money bc it may be a different problem. Any reputable dealer would have made this right. Took it to another mechanic who correctly diagnosed the issue and fixed it. I disputed the charge with my credit card company. They investigated and ruled in my favor and credited the money. Now Castilone actually send me a letter threatening legal action for the money even though they are clearly in the wrong and agreed to the credit card decision. Wow! I actually welcome it. Do not go here for anything especially any repair. They have terrible mechanics and are completely untrustworthy, dishonest, and deceitful.

He was very professional with his time with me I was very - Mkurban

He was very professional with his time with me I was very please keep it up

Had gotten 2 other jeeps from merrik. - Bmunz16

Had gotten 2 other jeeps from merrik. Always dealt with Jay. He took care of everything.He went thru the whole vehicle with my wife and made her happy. Definitely would go back

Who needs to go to New Jersey. - bscibetti

Who needs to go to New Jersey. Island Chrysler Dodge Jeep on Staten Island saves the day. After leaving Nielsen Jeep in East Hanover NJ frustrated with how my agreed deal was handled, I called Island Chrysler Dodge Jeep Ram and spoke with Risul Mihad. I explained the exact lease deal that had been presented to me by Nielsen’s general manager Carmine D. and how their finance department later tried to change the amount due at signing. Risul listened, reviewed the numbers, and agreed that the situation did not sound right. He then brought in Bill, the sales manager. Together, Risul and Bill reviewed the same deal Nielsen had refused to complete. Island matched it. That was the difference. No last-minute surprises. No changing the deal in the finance office. No arguing over what had already been agreed to. They reviewed the numbers, said they could do it, and honored it. After spending hours at another dealership only to walk out, I ended up getting the original deal completed at Island Chrysler Dodge Jeep Ram. That says a lot about how a dealership chooses to do business. Thank you to Risul Mihad and Bill for being professional, straightforward, and for earning my business the right way. Highly recommended.

10/10 service all around. - lizzay442

10/10 service all around. Would definitely recommend to anybody looking to buy a car

They keep sending automated, template type, emails, which - JENIFERWENIFER

They keep sending automated, template type, emails, which I cannot stand. I would never recommend buying from anyone who does that. I received quite a few from Madison Lian, despite my asking her not to send me those. This is a dealbreaker for me.

Come see John Purcell for all your vehical needs. - Scottchurch42

Come see John Purcell for all your vehical needs. Easy to work with. Have bought several cars from friendly dodge hamilton.

Entire process was very smooth, happy with the purchase - frazer.alexius

Entire process was very smooth, happy with the purchase the whole team was very cooperative

I had a very complicated issue with my car. - Keith

I had a very complicated issue with my car. I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took wonderful care of me in my car. They went beyond the call of duty. They were totally awesome.

Assistant Sales Manager Matthew Notarfonzo is a great - bsccamp58

Assistant Sales Manager Matthew Notarfonzo is a great salesman. He goes above and beyond to get the best deal for you and handles any issues that may arise very professionally. He does all of this while doing his job of running the sales desk and deals for his teammates. Maguires has a great team player in him.

Left my Jeep flooded and refused to fix it. - eskravitz

Left my Jeep flooded and refused to fix it. I have bought two vehicles from Croton Auto Park over the past decade, but my trust is completely broken. I left my Jeep Wrangler with their service department for two weeks for an approved paint repair. When I went to pick it up, I discovered they never even ordered the parts to do the work. Worse, they negligently left my vehicle cabin open or unsealed during a severe storm. The interior was flooded with 3 inches of standing water. While they used a shop vac to clear the puddles, the carpets, insulation, and floor electronics are still completely drenched. When I confronted management, they refused to take responsibility or properly dry out the interior to prevent mold and electrical damage, calling it an "Act of God." I have filed formal complaints with Stellantis the NY DMV. Avoid this dealership. They do not care about loyal customers or protecting your property.

Louie was phenomenal to work with in buying my new 2024 - VTRenegade

Louie was phenomenal to work with in buying my new 2024 RAM 2500. I have never had a more pleasant no non-sense experience at any dealership anywhere and I have been to tons of them. This last time I visited more than 15 dealerships and called at least 25. I inquired at more than 40 online and when I finally called Wally’s and Louie answered he proved dealerships still do an honest business and want to sell vehicles. I made my 1 and only offer on the truck based on what I could spend. Louie presented the offer to management and they accepted it. I got an incredible deal and treated with nothing but respect throughout the entire process. Louie even went out of his way to make sure my every request was handled. Made the 6 hour drive from my home there 100% worth it. Even their service guys went out of their way to help me out as I had to tow my other vehicle home on an auto transport behind my new truck and I needed to have my ball flipped over so I could lower it to get a better tow for the 6 hour trip back home. I will be pleased to take my business to Wally’s CDJR when I need my next truck. They were fantastic.

I had a fantastic experience at United Jeep in Bay Ridge, - Emil Kostov

I had a fantastic experience at United Jeep in Bay Ridge, where the service staff went above and beyond to make me feel welcome and valued. I want to give a special shoutout to the lady with the amazing hairstyle and her coworker at the reception, though I regretfully forgot their names. Despite arriving an hour late due to the heavy rain that Saturday morning(03/23), the staff remained absolutely professional and friendly. They offered me a delicious coffee in their Guest's Lounge and engaged me in a pleasant conversation while my vehicle was being serviced. I was initially concerned about being a last-minute customer, but my worries disappeared as the staff handled everything smoothly and stress-free. The facility itself is ultra clean, modern, and spacious, providing a comfortable atmosphere for customers. I had a recall and oil change alerts and was pleasantly surprised by the complimentary oil change as a new customer. This experience has restored my trust in the brand dealerships, and I will be returning for future services. Thank you to the entire team at United Jeep for a job well done, and I look forward to seeing you all again soon. Highly recommended!

Thank You for the assistance and staying past closing ,... - joe

Thank You for the assistance and staying past closing , smooth buying experience and willingness to beat the pre qualification loan.

In and out in 30 minutes for an inspection, no extra - Billy

In and out in 30 minutes for an inspection, no extra charges. Everyone I dealt with couldn't have been nicer. Made me feel special. Always a good experience there. Keeps me coming back.

They use AI to email people. - JENIFERWENIFER

They use AI to email people. We got some emails from a BOT named "Sasha" pretending to be a human. If they're going to use AI, the first sentence in the email better be a honest disclosure stating that the email is from AI. They should not use human names. Do not shop here. If they are going to use it with other customers (not me as I'm done with them forever), then the first line of the email should have a full disclaimer stating "This email is from AI not a human".

⭐⭐⭐⭐⭐ After 16 years of driving Toyota vehicles, I - Violet CR

⭐⭐⭐⭐⭐ After 16 years of driving Toyota vehicles, I recently decided to explore other options when it was time for a new lease. I had spent nearly two months waiting for updates from another dealership and often found myself having to initiate the follow-up conversations. The experience left me feeling frustrated and overlooked. Then I contacted Dutchess Kia, and everything changed. From my very first interaction, Mitchell Nelson, Sales Manager, and Kyle Bonser, Dealer Representative, were responsive, professional, and genuinely committed to helping me find exactly what I wanted. They listened carefully to my preferences and, incredibly, located the perfect Kia Sorento X-Line for me in less than a day. Their communication was outstanding throughout the entire process, and I never had to wonder what was happening or chase anyone down for updates. I also want to recognize Franc Lombardo, Finance Manager, who went above and beyond to ensure I received a great deal. He took the time to explain everything clearly, answered all of my questions, and made the financing process simple, transparent, and stress-free. What impressed me most was how easy the entire team made the experience. Buying or leasing a vehicle can often feel overwhelming, but Mitchell, Kyle, and Franc worked together to make the process smooth, efficient, and enjoyable from start to finish. Their professionalism, honesty, and customer service exceeded my expectations. After 16 years with Toyota, I wasn't sure what to expect from making a change. Thanks to the exceptional team at Dutchess Kia, I can honestly say I am thrilled with my decision and excited to be driving my new Kia Sorento X-Line. If you're looking for a dealership that values its customers, communicates well, and truly goes the extra mile, I highly recommend Dutchess Kia.

Needed a pickup Jason helped me out was pleasant and help - e_redtick14747

Needed a pickup Jason helped me out was pleasant and help full he didn't realize the truck I purchased had issues! I guess when it went through the shop for inspection they just didn't check it out ! If you buy a preowned watchout you may have just bought a money pit and if you know anything about mechanics keep your mouth shut you will be asked to leave my advice if you plan to buy from this dealership take the car or truck to a trusted mechanic for a once over thought those days were over but I bought a money pit today I was told they would rather I didn't come back !! no problem !!!

I was in town visiting a friend and my Grand Cherokee - agrossholz

I was in town visiting a friend and my Grand Cherokee started giving codes. Suspected it was the transfer case going out. Took it in to get the official diagnosis, which I paid for. I was right, they said I need a Tcase. When I went to pick it up, it was stuck in 4wd Low. Ran inside to get some help with that and the techs said, we didn't cause that. The service writer agreed with me that I couldn't have driven it there in 4wd low. I was told "It needs a transfer case. I don't know what to tell you". I told the service writer how to manually put it 4wd Low and he told me that If I knew how then I'd better do it. I had to have my friend drive me to get tools and fix it. Bottom line, If I wasn't a little mechanically inclined I would have had to either pay their $4500 estimate and had it fixed there, or I would have to have it towed out of there. When I drove it in!!! I ended up getting it back in AWD in their parking lot and took me maybe 10 minutes.