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Dutchess Chrysler Jeep Dodge RAM Kia
Poughkeepsie, NY
149 Reviews
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149 Reviews of Dutchess Chrysler Jeep Dodge RAM Kia
June 14, 2026
⭐⭐⭐⭐⭐ After 16 years of driving Toyota vehicles, I recently decided to explore other options when it was time for a new lease. I had spent nearly two months waiting for updates from another dealership recently decided to explore other options when it was time for a new lease. I had spent nearly two months waiting for updates from another dealership and often found myself having to initiate the follow-up conversations. The experience left me feeling frustrated and overlooked. Then I contacted Dutchess Kia, and everything changed. From my very first interaction, Mitchell Nelson, Sales Manager, and Kyle Bonser, Dealer Representative, were responsive, professional, and genuinely committed to helping me find exactly what I wanted. They listened carefully to my preferences and, incredibly, located the perfect Kia Sorento X-Line for me in less than a day. Their communication was outstanding throughout the entire process, and I never had to wonder what was happening or chase anyone down for updates. I also want to recognize Franc Lombardo, Finance Manager, who went above and beyond to ensure I received a great deal. He took the time to explain everything clearly, answered all of my questions, and made the financing process simple, transparent, and stress-free. What impressed me most was how easy the entire team made the experience. Buying or leasing a vehicle can often feel overwhelming, but Mitchell, Kyle, and Franc worked together to make the process smooth, efficient, and enjoyable from start to finish. Their professionalism, honesty, and customer service exceeded my expectations. After 16 years with Toyota, I wasn't sure what to expect from making a change. Thanks to the exceptional team at Dutchess Kia, I can honestly say I am thrilled with my decision and excited to be driving my new Kia Sorento X-Line. If you're looking for a dealership that values its customers, communicates well, and truly goes the extra mile, I highly recommend Dutchess Kia. More
by Violet CR
Employees Worked With
Franc Lombardo, Mitchell Nelson, Kyle Bonser
April 25, 2024
Looked at new vehicles on their website. There was a trade in app with Kelly Blue Book which gave a trade in value up to $21,000 for our vehicle. Went to the dealership to test drive a Jeep There was a trade in app with Kelly Blue Book which gave a trade in value up to $21,000 for our vehicle. Went to the dealership to test drive a Jeep Grand Cherokee. We liked the vehicle and were looking to purchase it. Sat down to do the paperwork and run the numbers. Salesperson said that the real trade in value was $17,000. Our trade in has very low mileage and is in perfect condition we had just had it serviced at Jeep and were told it was in great shape. Salesperson would not honor the Kelly Blue Book valuation so we left the dealership. If they are not going to honor the Kelly Blue valuations then they should remove it from their site. I feel that this is a bait and switch move and should be investigated further. Offering $4,000 less is an insult and I will never do business with them again More
by jkotzen111
Employees Worked With
John Klonowski, John Demilo
July 04, 2023
Poor salesman! Higher prices than other Jeep dealers in the area! Not willing to help customers get to decent price! I was ready to buy and they seem to not really Higher prices than other Jeep dealers in the area! Not willing to help customers get to decent price! I was ready to buy and they seem to not really care. Went to another Jeep dealer, same exact Jeep, after all costs in almost 8k lower in price!! More
by SHV Jeep buyer
Employees Worked With
Samer Ibrahim, John Klonowski, Vinny Greco, Freeman Marshall
May 25, 2023
Francisco was super professional, extremely nice and attentive and explained everything clearly and carefully to me when I bought my Kia Soul today. I couldn't be happier with the incredible customer se attentive and explained everything clearly and carefully to me when I bought my Kia Soul today. I couldn't be happier with the incredible customer service he gave me throughout my car shopping experience! Thank you Franco! 😊 Jill More
by Jillobrien
Employees Worked With
Franco and Haddy
May 07, 2023
Closed a deal yesterday at Dutchess KIA. Chris Jarrin came up to us as soon as we walked in and glad he did, Great guy to work with. He know s all he needs to know about his inventory, z Chris Jarrin came up to us as soon as we walked in and glad he did, Great guy to work with. He know s all he needs to know about his inventory, zeroed right in on what my wife wanted in her car. We decided on a Telluride and we're happy. Checked around and were very happy with the deal, so we took it. It went smooth as silk. Great doing business with them. More
by engineer14
Employees Worked With
Chris Jarrin 10 Stars
April 29, 2023
RUN. Go literally anywhere else to buy a car, even if there's a seemingly good deal. Dealing with these people is not worth it. Classic sleazy dealership. Go literally anywhere else to buy a car, even if there's a seemingly good deal. Dealing with these people is not worth it. Classic sleazy dealership. 1. My salesman John knew absolutely nothing about the car and put in little to no effort in answering any questions I had. Then he also had shady sales tactics when negotiating on price (offered to lower monthly payments while extending loan time, hoping I didn't understand how interest works). 2. When I decided to finance through my personal bank instead of through them, the business manager George became hostile and actively unhelpful (they receive a kickback from banks if customers finance through them so they were unhappy with me for not doing so). He hung up on me when I called several times and it took him SIX tries and over 3 days to get me the purchase agreement formatted the way I needed, with a new excuse every time as to why he couldn't do it. This extended my date of pickup by over a week from when I was supposed to. 3. I showed up at my arranged pickup time, and I (and my ride there) waited over an hour before someone was ready to help me do the paperwork and finalize the deal. My salesman John had no idea if the paperwork I had was what I needed and we had to wait for the business manager to come back before proceeding. 4. To top it all off, I had asked my salesman about a deflated tire on the car during the test drive and asked to make sure that was fixed before I picked it up. He assured it would be. 10 minutes into my ride home, the tire pressure light came on and I've now found out the tire has a slow leak and I've had to refill it every 2-3 days. When I called asking if they could fix it, they advised that they have "no record of owing me a tire and it would not be covered under the warranty." So now I have to fix the tire on a car I've had for under 2 weeks. Buying a car should be a fun, exciting experience and this dealership made it an absolute nightmare from beginning to end. Everyone there that I spoke with was either rude, clueless or both. Looking back, I am very unhappy I gave them my business and I would not do so again. More
by CJ
Employees Worked With
John Demilo
March 01, 2023
This dealership had many choices. I felt especially cared for by the sales associate, Stacey. She seemed very interesting in getting things right for me and finding the perfect car. I felt especially cared for by the sales associate, Stacey. She seemed very interesting in getting things right for me and finding the perfect car. More
by Spaze27
Employees Worked With
Stacey Manderville - 5 Stars
