Not a good place to buy! - Susan Pease
Not a good place to buy!! Spent a full day dealing with this dealership. The general manager (Frank Kahn) doing the appraisals falls short in this category. He would not even match their sister dealership. He was $1600 under Williams Toyota, Matthew’s and surprisingly Simmons Rockwell right up the road. Mr Kahn claimed they can see what other dealerships offer in their system, as I showed him in writing, the offers. He claims he uses JD power and the going auction site (using Mannheim NJ). When I watched him evaluate my car he did so using the lowest ratings possible giving a less than fair price. I was told “this is a business” several times!! When I got on the same site to appraise, I came up with what the other dealerships were offering. I had full knowledge what I should expect for my trade as I have been shopping around. I was told the same person does the appraisals for the KIA building next door. Don’t think you’ll get any better on your trade there either!!! The manager at the KIA building did offer to help but I still was not getting my vehicles worth. The appraiser tried to say the tax credit you get for trading is part of your trade price. No, you get this credit no matter what for any trade any dealership!
You are only allowed to test drive around their parking lot. This I find strange as I seen a female sales person with a plate in her hand.
The salesmen I was working with (Curtis) willingly came in on his day off to finalize a deal with me. I thank him for that, but I was filled with false hope and a wasted day on my part too!! You did try to help and I genuinely think you felt bad you couldn’t do anything for me. Hopefully Williams Honda and Frank Kahn don’t underprice your worth.
I understand “this is a business” but you lost a sale over $1600 bucks which ain’t crap to a dealership with several buildings and brands.
Do your homework, know your worth as you won’t get this at Williams Honda or Kia.
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