Middletown Honda
Middletown, NY
Filter Reviews by Keyword
By Type
Showing 543 reviews
They were rude to my special needs son who wanted to sit in a step for two minutes while I gave the rep my info. They wanted to make sure I kept him quiet as not to be a disruption in their establishment. in a step for two minutes while I gave the rep my info. They wanted to make sure I kept him quiet as not to be a disruption in their establishment. More
This is my fourth overall Honda and the third one from this dealership. All of them have lasted well over 200,000 miles and 10 years. That says it all this dealership. All of them have lasted well over 200,000 miles and 10 years. That says it all More
We are very happy with the way we were treated at Middletown Honda. We never felt any pressure to buy from our salesman, Jack Kaplan, who was most courteous and helpful to us. We received an affordab Middletown Honda. We never felt any pressure to buy from our salesman, Jack Kaplan, who was most courteous and helpful to us. We received an affordable loan rate and a most favorable eight year/120,000 mile warranty on our beautiful 2025 Accord Sport. MaryEllen and Dave Kawauchi More
Service department is always excellent. I have been buying or leasing cars from them for twenty years. It’s always been a satisfying experience. Christina is my favorite. She always goes th I have been buying or leasing cars from them for twenty years. It’s always been a satisfying experience. Christina is my favorite. She always goes the extra mile. More
I am 56 years old and I bought my first Honda from you in 1987. I have NEVER owned anything except Hondas and have ONLY purchased/leased them from this dealership! 1987. I have NEVER owned anything except Hondas and have ONLY purchased/leased them from this dealership! More
I have had my Honda Civic since late 2017 and I absolutely love it. Unfortunately today Middletown Honda ruined the customer service experience for me. I dropped my car off for an inspection at 10a absolutely love it. Unfortunately today Middletown Honda ruined the customer service experience for me. I dropped my car off for an inspection at 10am on 3/31/25. When I picked my car up at 4pm the same day there was a huge 6 inch crack in my windshield right in my line of sight that was not there at 10am when I dropped it off. I brought this to their attention and the service manager came to speak with me, she showed me footage of the car at 12:09pm when they brought the car in for service with the crack in the windshield but couldn't show me a good angle of the car when I brought it in at 10am. Nor could she show me footage from 10am-12:09pm. Refused to help in any way or take responsibility for this mishap. All would have been good if they just owned up to it and replaced the windshield. My car has approximately 150k miles on it and I am due for a new car soon. I promise you Middletown Honda or quite frankly any Honda Dealership will not be getting my business if this situation is not rectified properly. More


