62 New Jersey Volkswagen Service Centers

I took my car in for its 60K service. - tnaique

I took my car in for its 60K service. When I called to schedule the appointment, I spoke with Anna, who was very polite and provided the exact cost of the service. The servicing itself was excellent. This was my first time visiting this dealership, and even though I'm now on my third VW, I will definitely return here for future car purchases and servicing.

The top notch is Maria and Andrea the lady behind the - wendykirkdesigns

The top notch is Maria and Andrea the lady behind the SERVICE DESK. very professional plate and understanding.

Great experience as always! - EVELIZEMONTANEZ

Great experience as always! Fast and excellent quality service. Easy to book an appointment, everyone is super nice.

They were so professional and fast. - haluksahin01

They were so professional and fast. They finished the job within promised time. I was there less than 90 minutes

Mike and Ginny are terrific. - Duke

Mike and Ginny are terrific. Work properly and promptly accomplished. My only complaint would be an aging facility with few amenities available compared with service areas in more up to date facilities. Still a lovely place to do business .

Got my new Volkswagen Tiguan in Burlington VW I have a... - Elena

Got my new Volkswagen Tiguan in Burlington VW I have a great experience with Steven Taylor he knew exactly what I want I left with my new car can’t be more happier. Thanks Steven

I worked with Sara Schlosser, from the Service Department - Lucas

I worked with Sara Schlosser, from the Service Department of Joe Heidt VW regarding my VW Passat and a car accident that I was involved in. She was a huge help from the start in corresponding, and advocating, between the insurance company, and a local auto body shop to get my car repaired correctly, and in a timely manner. Sara worked above and beyond her job title, and was very responsive throughout the entire repair process. Thank you, Sara.

We had a very nice experience buying our car with Mike... - joelle

We had a very nice experience buying our car with Mike today! Friendly, professional and giving customers the time they need to make their decision. We are very happy to have purchased our car here!

Shrewsbury VW is a first class operation. - Matthewsullivan144

Shrewsbury VW is a first class operation. This is my second vehicle from them. I went back to them because of Michael and The Staff There.

Very happy customer 👍 - SLAMNDUBZNJ

I have purchased 2 Vw’s from Union Vw and had several visits to the Sales & Service dept and each time I visited they have always treated and attended to my needs with out hesitation and have always exceeded my expectations . Their Sales , Service & loaner car dept as well as their service writers and techs have always treated my Vw’s with respect and cleanliness as if they were their own and that alone will always keep me coming back as a valued and appreciated customer . I highly recommend The Union VW experience to any and everyone who has a VW or Looking to purchase a New VW 😊👍 5-Star Experience from Sales -Patrick Genova to Service -Dennis Sedaille As well as the rest of the Union VW Team ??????????

Bought a new Tiguan that was missing a key fob. - tglowa6006

Bought a new Tiguan that was missing a key fob. The key fob was ordered. It had to be programmed. I got to the dealership and my car was taken in within five minutes. It took about 20 minutes and I was out the door. It was absolutely painless. It was a pleasure dealing with the service department and the service manager, Dave in particular.

Chris and Dylan in service are always extremely - nile222

Chris and Dylan in service are always extremely professional and provide quality services! Highly recommend bringing your VW to them for any vehicle repairs or maintenance they make things smooth! 5 Star!

Steve DeRosa from the Parts Department was a huge help to - CM

Steve DeRosa from the Parts Department was a huge help to me today. He helped solve a missing part for my roof rails that is out of stock. Above and beyond. Thank you Steve! CM

Have been buying vehicles from this dealer for 40 years. - Piper

Have been buying vehicles from this dealer for 40 years. Always great service, and assistance anytime I've needed it. I've owned Subarus, VWs, and Chevys; and it was the same great treatment.

Service. - mgagsi

Service. Complete on time. Car washed! Ladies at desk very helpful! Thanks see you in a year

Alyssa Esteves was both professional and knowledgeable as - Armand Grasso

Alyssa Esteves was both professional and knowledgeable as my service team leader. At Jack Daniels auto.

This has honestly been the worst dealership experience - Kathryn J

This has honestly been the worst dealership experience I’ve ever had. I’ve brought my car to World of Newton Volkswagen four different times for the same exact leak and it’s still not fixed. The first three visits, they told me it was the windshield, it was replaced 3 times, and the problem never went away. The fourth time, they said it was the sunroof “levels” and that they corrected it — less than two weeks later, it was leaking again. At this point, it feels like they either don’t know how to fix it or just don’t care. The customer service has been just as frustrating. A service manager refused to take my call. I had an appointment scheduled with a loaner and they cancelled it without even telling me. I left a message for the general manager and never got a call back. Spoke to another manager, he never called back. And the craziest experience before this, which should have been my clue to stop going there? After scheduling a detail in July, an employee actually called me on his personal phone (so it wasn’t on a recorded line) and told me not to even bring my car there. If that doesn’t say everything, I don’t know what does. I’ve always driven Volkswagens, but after this experience, this will be my last. It’s a shame the brand allows this dealership to carry their name.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

I have been a long time client of Princeton Audi and will - Jim

I have been a long time client of Princeton Audi and will never come back. My SQ5 was brought in for service after experiencing an auto stop/start malfunction reading on the main dash. Technicians indicated that the entire thermostat and water pump system needed replacement and proceeded to charge over $3500. After doing my own research I discovered the total cost of parts and labor (incl taxes) should not exceed $1800. When I brought this to their attention they proceeded to tell me 'too bad. you already agreed to the $3500'. When you do a cursory analysis of the amount they overcharged me on the parts alone it was roughly 2x vs the retail price of the part. 5x vs the wholesale price. This is a fraudulent price gouging operation and should be investigated by the authorities.

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Responsive Service Department - 2013958gts

Pleasantly surprised to receive follow-up call from Cherry Hill Porsche “Customer Experience Manager“, relative to recent service. That personal touch - and delivery of a loaner- meant a lot. Bravo!