Went in for the 30K service at 8:00AM and was told our - gkoshima
Went in for the 30K service at 8:00AM and was told our former Service Consultant only take care of vehicles registering 25K miles. He went ahead and conducted the service. I needed to meet some friends 90 minutes after I arrived. He was going to do an abbreviated service. As it turns out, they performed all the services. I returned to the dealership around 11:15AM. Caleb said the vehicle will be ready 15-20 minutes. Fast forward to 3:00PM, Several times I was told while waiting it would be ready in 15-20 minutes. I finally departed at 3:30PM. It would have been nice if I was informed that it would take longer than several 15-20 minutes updates. This was the only time I was somewhat frustrated by the wait time. When my vehicIe reaches the 40K service, I may ask for a Service Advisor who specializes in dealing with all the services associated with the 40K service. Caleb did his very best as he has in the past. This situation was a huge misstep in customer service.
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