It is often the little things that count in life! - HazeKomp
It is often the little things that count in life! Please and thank you. Let me get the door for you, Miss! (I'm an old lady, and it makes me smile to be called "Miss".) Discussing recommendations for service rather than "telling me". Discussing options. Facilitating coupon use. (I'm on only Social Security, so it matters significantly to me.) Explaining rationales for a service. Helping to get the car key off of my "mega-collection" on my key ring and helping to get it on again, without complaining or "funny looks". Servicing a car at a dealership is always a significant expenditure, so little things make a difference.
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