5 Nevada Cadillac Dealers

We recently purchased a used vehicle from Findlay - jtupper95

We recently purchased a used vehicle from Findlay Cadillac. What was mostly a very positive experience was unfortunately soiled by a negative interaction with the Finance manager, Steven Hoffman. Mr. Hoffman was professional and congenial as I would expect at this dealership. Where the experience went south was he chose not to give the buyer, us, what we wanted. During the process, the offer of an extended warranty came up. There were different levels of the warranty, with level 4 being the most coverage and the highest cost. We neither wanted nor needed the highest coverage, but Mr. Hoffman refused to sell us any coverage other than the highest level. Our request was to buy the lower coverage for drive train components only as this was a used car and where our highest dollar risk was. His reason for denying us what we were interested in was because he “didn’t want us to be unhappy with our purchase”. At 66 years of age, this wasn’t, as they say my first rodeo, and I definitely knew what I wanted or conversely didn’t want. More likely the reason Mr. Hoffman wouldn’t sell the lower coverage is because his profit in the deal would have been much less. There is a lot of profit in the warranty coverage he was selling as it was one of the highest if not the highest cost to benefit packages I have ever seen. It is unknown to me if this policy on the sale of warranty coverage is that of Findlay Cadillac or Mr. Hoffman, but it would be a significant stumbling block for us on future purchases at the dealership. Alas, Findlay Cadillac missed out on the sale for the coverage, albeit lower profit margin, but profit nevertheless. In the end, we as customers walk away unsatisfied and having to search out drive train coverage on our own and unable to wrap it in the auto loan.