80 Montana Used Car Dealers

I would like to start off by saying that Megan is great!... - Joe M

I would like to start off by saying that Megan is great! She is the reason for the five stars regarding the buying process. She was the sales person for the truck that was purchased. With times being what they are right now we wanted to purchase a vehicle in the community and purchase from a smaller dealership as well. The truck that we bought was a $35,000 truck. We bought the truck on Thursday and by Tuesday the tailgate was not working. Went back into the dealership and they basically let us know that it was our problem now! After speaking with a few people about the treatment that was received after the purchase, we are now concerned with what else might show up with the truck. If you want return customers and potential referrals, at least pretend after four days, that you stand by the vehicle you are selling after the sale!

Every vehicle has a great deal. - rgeg1987

Every vehicle has a great deal. They get back to you in minutes. Always open

Very low pressure, great to work with - Awaken80

Very great service, highly recommend. When I found the car I liked best Bob found the loan and payment that worked best! Simple and Easy!

Charles Sanchez sales Consultant was curious very helpful - Enjinjoe

Charles Sanchez showed me and my wife all the cars available that were. On our budget, without trying to persuade us into a higher price range. He did not pressure us helped us make a good buy that fits our needs. The 2011 MKZ was in good condition but it was missing the operation Factory book that he said was in the car. He when ahead with the help of Paul tge Finance Manager and promised to have it sent to .me. I trust they Will do this, and beielve it will be received shortly. I Thank them in Advance for their help fir our car purchase. joe Nizza

Do not purchase a car at Elk Mountain. We bought a 2005... - wolfa86

Do not purchase a car at Elk Mountain. We bought a 2005 3500 GMC Sierra a little over a month ago. I thought I could trust them, because I knew the owner, Bob. I was told by Todd the sales person, "our mechanic checked this truck out and it is a very good truck." Based on what happened after we purchased this truck, there is no way that a mechanic checked out the truck. Before purchasing, I had my boyfriend scan the truck and look it over first. The scan came back good, but little did we know, the truck had been deleted and a different tuner had been installed. The codes coming back were from the original tune. The very next day after purchasing it the nightmare began. The vehicle was having issues, so we took it into Kolar Tire. They were able to bypass some of the installed tune and determined 7/8 injectors were bad. Bob, the owner, agreed to only pay for the injectors, but on the condition that my boyfriend do the 2 days work it took into installing them. We also agreed to pay for the new PCM it needed it, too. Unfortunately, because the truck had been deleted and a different tune had been installed, we lost considerable power after the PCM and new injectors were installed. I tried for weeks to get the name of the tune installed and was told that the previous owner said that he had left the control/programmer to the tuner in the truck when he turned it in to Elk Mountain and didn't know what the tune was. Todd said he would try to find the control in the shop. He couldn't find it. For over 2 weeks I tried to get this resolved and just got the run around. In the mean time, the truck has needed the following, which cost us a lot of money: drive train, water pump, hydro booster, front end work, transfer case seal, fuel pressure regulator and valve. We paid a mechanic to do the hydro booster and water pump ($1,500), and my boyfriend did the rest of the work (29 hours worth). Meanwhile, we had to cancel over $1,700 worth of delivery orders for his business. After 3 weeks, I was able to find a mechanic who could bypass the delete and install a new tune. I asked if they could at least pay for the $375 to install the new tune. This was over a week ago and I still have not heard back from them. We bought this truck for my boyfriend's business. In the last month, because of all of the repairs needed, we have lost a considerable amount of income on top of the $2,845 put out in parts/repairs. If we had to pay for a mechanic to do all of the repairs we would have put out an additional $2,775 for a total of $5,600.

I was very disappointed with the service at grimes. I did... - drizzdog

I was very disappointed with the service at grimes. I did my research, looked up many possible loan choices & prices for the vehicles I was looking for. I saw on grimes motors website an add for a vehicle. I looked into the vehicle & financing through their website & through phone contact/email contact. Offered me different prices for the car. After receiving an offer of 11,700, I said that was too high, I was shooting for around 9500. Private party value for the car was a little over 9,000. It had low miles & it seemed fair but if they couldn't do swing it, that was fine I didn't need a car. They came back to me & said they'd meet me half way and do around 10,500. I said it was unacceptable & they said okay we'll work with it, just come in for a test drive the next day. I said okay I'd be in at 10 the next day. Next day rolls around and I showed up at 9:45 and I come to find out the vehicle is in the shop supposedly getting a headlight fixed. Well fine, I take the test drive, it goes pretty normal and I come inside to talk about pricing, they don't remember quoting me the half way mark. At this point most of my contact had been with the clearly short tempered and snobbish salesman named johnnie. Well they bring out the big boss & he comes in offering me roughly a grand over what I want to pay, back to the 10,500. I say no I can't do that and book is only over 9,000 and if you can't do that, fine. Well the big boss gets up in arms and says "we aren't a retail outfit, we don't sell things at cost" and also claims book is around 13. Well I called him on it and he goes into his office and brings out a sheet of paper that is a NADA suggested retail price of an excellent condition trailblazer. Not private party and not good condition. The vehicle had several things broken inside the car, it had a few knicks and scrapes, but was in overall good condition. Upon receiving the piece of paper, I was told "i Ican see we can't do business" and they started pushing in chairs basically telling us to leave. They even had the nerve to demand the printed out book value paper back. Later I was stewing over it so I once again looked up on it & faxed over a copy of exactly what I was looking at along with a note explaining that I wasn't pleased with the way I was treated. Well I get a phone call 5 minutes later & instead of apologizing, I get "Well my boss told me to call you." speech which means he wouldn't have called to apologize anyway. Then he proceeds to argue what options I put on to find that number. UNBELIEVEABLE. No appologies, just more arguing and more confrontation. If they had just said, I don't think this vehicle is in your budget, you want too low a price and suggested a lower vehicle, that would have been fine. Instead I get rude service from the bottom up and a pretty good sized headache. I did wind up purchasing a 02 trailblazer for the price of 7889 and it did have higher miles but I was treated fairly and with respect.

Great experience. Good quality used cars and good... - francoe86

Great experience. Good quality used cars and good selection. Staff is very professional and courteous. Would recommend to buy a clean good used car. Go see Virgil, you won't be dissapointed..

Very shady for how large this dealer ship is. SO many... - tymgardner

Very shady for how large this dealer ship is. SO many problems its hard to even list them all. First off the transponder key they gave me with the car looks like I got it at a garage sale, lock button missing. Spare key they included doesn't even work, if you unlock the door it sets off the alarm, if you try to start with the spare the anti-theft system shuts the engine off making it worthless. The car (2005 Dodge Magnum R/T) needed an alignment job when I test drove it. The salesman was nice enough to take the $200 off that the alignment would cost. When my mechanic was doing the alignment however they noticed that the cradle that the front end sits in was removed and put back in crooked, causing the car to go out of alignment very easily. When I approached them about it the salesman got defensive and said that it could have easily been missed. Upon getting a report of all the work they did to it after it was traded in, it showed they did an alignment, no notes about the cradle being out of whack. Which leads me to believe their inspection/alignment process is a joke, or the mechanic they had working on it did this. After bringing it back in to have their "head" mechanic look at it, they assured me that it was fine after he did yet another alignment on the front end(a record for a precious alignment job brings the total to 4 alignments done on the front end in less than 6 months). Other issues would be the fact that there was still dog hair from the previous owner in the rear area after they had cleaned it 3 separate times. The "MP3/CD" player wont play MP3 cds. The tachometer doesn't work. Between my test drive and buying it, a chip appeared in the windshield and a ding above the driver's door handle. I had to ask 3 times for the print out of the work they performed on the vehicle. And finally, because they shop around for financing, I started receiving financing rejection letters. Not something you expect to get after driving the car off the lot. In the end, I am very happy with my car, but very displeased with the customer service after the sale and would not recommend anyone buy from them. I know I certainly won't buy from them again.

Insulting - Edge

Way overpriced! It was insulting. Make sure to check NADA value before buying. This is the value you should be purchasing a vehicle at. It's what financial institutions and insurance companies base the value of a vehicle on. This is how they offer "high values" on traded in vehicles. I.E. if they are selling as vehicle for $12,000 and it's NADA value is $7500. They offer you $2000 for your vehicle. You get nothing long run. Still over playing on the vehicle and they get your vehicle for free. Not a place I'd want anyone to purchase from. You deserve better!

The sales staff there were super friendly and awesome. - T. Flott

The sales staff there were super friendly and awesome. Especially Kami T she went above and beyond to help me find EXACTLY what I was looking for. She was nice, understanding, friendly relatable, straight forward, and funny. The manager Randy was super easy to work with. No beating around the bust. Told you how it was. He actually looks you in the eye when shakes your hand. You can tell that everyone there cares about you as their customer and your not just a number

This was the Belgrade location. - vmi3301

This was the Belgrade location. Knew I was coming from out of state...didn't tell me the ones I was looking at were sold...didn't tell me another was covered in rust...half of their advertised stock didn't pass inspection or aren't even on the lot. Waste of time going there. I went to Billings and got treated better.

Will NEVER go back. Worst customer service ever. - kjones

I thought I would go to a small home-town dealer to try and help out a local business. Not making that mistake again, or at least never going back to Glen at Ronan Auto Sales. Before I bought the vehicle, the diagnostic thing said I needed to service my AWD. I asked Glen about this and he said he'd take care of it within the week that I bought it. After hounding him for 2 months he finally made an appointment and got it fixed. He had to bring it to Missoula to get it fixed so I asked if he would be putting gas in for the trip and he said that they regularly don't since he's doing me a "service" by bringing it to Missoula for me. When I brought it up that him getting it fixed was part of the original deal then he said he would figure something out. He literally put in $10 (it's an SUV). Every other time I have bought a vehicle, the dealer filled the tank up for me so I didn't think to ask Glen about that... Once I bought the vehicle, I went straight to Harvest Foods and when I went to park the gas light came on! I bought a $20,000 vehicle and he didn't have the decency to even give me enough gas to get home. I was also planning on getting personalized plates but he didn't get my title to the courthouse until 2 days before I had to have plates on my car. Both myself and the courthouse called him multiple times about the paperwork and he always said he'd have it there later that day so I would waste trips to Polson thinking the paperwork was there and he still wouldn't have it. It was only after I bought my vehicle there that many other people told me about their bad experiences working with Glen. I WILL NEVER GO BACK TO RONAN AUTO SALES.

Nice and cordial staff that assisted me in the purchase... - ga

Nice and cordial staff that assisted me in the purchase of my used Kia. Had a small credit problem that Incredible helped me out with. Thanks Owen.

Used this dealership for Suzuki warranty work multiple... - ndamtns

Used this dealership for Suzuki warranty work multiple times. Staff in customer service is rude & condescending. Staff in shop is incompetent. Took 5 appointments to get airbag problem fixed. One of their airbag "fixes" lasted <5 miles before light reappeared. Two appointments to get heater/AC fan fixed because they ordered wrong part. If there were another Suzuki dealer within 200 miles, I would never have used this dealership after the 1st visit. Avoid at all costs!

My truck broke down 2 weeks after purhase - BT

2 weeks after purchase, my truck broke down because they installed a new motor with bad/burnt injectors. Now have to spend thousands fixing the truck because of their installation.