We were in the hunt for a 2026 Grand Highlander Platinum - Yogi
We were in the hunt for a 2026 Grand Highlander Platinum Max, Blueprint with black interior. I looked nationwide, even called dealers close the the manufacturing facility in Princeton Indiana hoping to find one already built and sitting on the lot - No Joy! I used to live near St Louis so I recognized the Ackerman name when my online search indicated they could get one more quickly than anyone else? I called and sure enough, they confirmed a short delivery time at a competitive price. Lucky for us Ryan O'Leary answered the phone when we called ! The order, delivery, finance, and pickup process was smooth! Ryan went out of his way to assist in explaining the Toyota GH allocation and build process, which was so very different from the last time I bought a Highlander. Anyway, Ryan was great, always available, responsive to both email and text. When we picked up the GH, he stayed after closing to give us a PhD in the GH's infotainment and driving assistance safety features and configurations. He made us aware of how some of the proactive driver assistance and other safety choices would translate into our driving experience! I'm old school and prefer not to relinquish control of the vehicle to a box of transistors, Ryan was quick to understand and find a happy medium between Safety and my need to have control of the vehicle. Kudos to Ryan for easing me into my new GH !! I'm still getting used to some of the new "features" and can honestly say I don't really like the buying experience that Toyota uses today. The allocations model instead of allowing a consumer to walk in, order a vehicle with the things they want and have the dealer submit the order is pretty frustrating. Toyota and Ackerman are lucky to have salesman like Ryan to keep customer like me from taking my business to another brand! Thanks Ryan, your effort and commitment kept me a Toyota customer!
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