Ray Trout

I rarely leave negative reviews, but this experience needs to be shared. On February 13, 2026, I purchased a Mazda CX-30 from Ackerman Toyota. Within 24 hours of delivery, the vehicle had clear elect needs to be shared. On February 13, 2026, I purchased a Mazda CX-30 from Ackerman Toyota. Within 24 hours of delivery, the vehicle had clear electrical issues that were ultimately traced to a damaged headlight assembly. At the time of sale, no safety inspection documentation was provided, and the condition of the vehicle raises serious questions about whether a proper inspection was completed. We took the vehicle to a Mazda dealership for diagnosis and repair. Before proceeding, I sent the full estimate to Ackerman Toyota (Ray Trout), and they approved the repair. Based on that approval, we moved forward and paid $2,296.03 out of pocket. After the repair was completed, Ackerman Toyota reversed their position, claiming they had not properly reviewed the estimate and refused to reimburse the full amount. Instead, they sent a check for $500. To be clear: • They approved the repair in advance • We relied on that approval • They then refused to honor it In addition, the vehicle was delivered with: • Moisture in the headlight assembly • A failing 12V battery • A missing manual key • No visible or provided Missouri safety inspection This is not just poor customer service — it’s a failure to stand behind a transaction after giving explicit approval. I would strongly caution anyone purchasing from this dealership to get everything in writing and verified, as post-sale support has been inconsistent at best. I am still hopeful Ackerman Toyota will take responsibility and resolve this properly. More

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Very pleasant car buying experience. We purchased a well-priced Gold Certified vehicle that is truly like brand new. And we were given a fair amount for our trade in. People were great t We purchased a well-priced Gold Certified vehicle that is truly like brand new. And we were given a fair amount for our trade in. People were great to work with. Overall an A+ transaction! More

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Mark Beadles is wonderful and tries to do damage control for the company. However, if you are a person of color BEWARE! On several occasions, I've come to have my car serviced. Someone in the service center for the company. However, if you are a person of color BEWARE! On several occasions, I've come to have my car serviced. Someone in the service center always asks if I lease my car. My car isn't leased, but if it was so what. That is something these people could easily pull up in your personal record. What's being implied is that I am unable to afford a new Toyota because I'm a person of color, so therefore my car must be leased. The audacity of the workers is astounding. I haven't reported anyone specifically, but they won't be as fortunate next time. More

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I have been a client of the Ackerman dealership since 1999, and have nothing but praise and the utmost respect for the entire staff. Bravi Tutti! I have never worked with anyone in the Sales Dept. 1999, and have nothing but praise and the utmost respect for the entire staff. Bravi Tutti! I have never worked with anyone in the Sales Dept. More

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Easy! I was really happy with the ease at which I was able to purchase a new (pre-owned) car after my car was involved in an accident. I was really happy with the ease at which I was able to purchase a new (pre-owned) car after my car was involved in an accident. More

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Listened to me I had quite a few specifics that were important to me in a new car. They got them all for me. My car was not in stock but got delivered from Japan. I' I had quite a few specifics that were important to me in a new car. They got them all for me. My car was not in stock but got delivered from Japan. I'm happy. Thanks! More

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The service department at Ackerman has always been top notch! The staff listens to any issues I might be having and give feedback on what neefs to be addressed. The service is done well and in a timely ma notch! The staff listens to any issues I might be having and give feedback on what neefs to be addressed. The service is done well and in a timely manner. More

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The servicing has always been great. It’s very quick and satisfying. Don’t have to wait that long and the employees were great as always. satisfying. Don’t have to wait that long and the employees were great as always. More

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Ray was fantastic! His customer service was great! 1. Friendly 2.patient 3.attentive to my questions and needs. I would recommend this company for your vehicle needs. Friendly 2.patient 3.attentive to my questions and needs. I would recommend this company for your vehicle needs. More

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As always, Ackerman Toyota’s staff are friendly and make me feel as though I’m part of the family. Found the perfect car for me. Great location. me feel as though I’m part of the family. Found the perfect car for me. Great location. More

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