My wife Melissa and I had an outstanding experience from - redbirdfan42
My wife Melissa and I had an outstanding experience from start to finish at our Lexus dealership, thanks to a team that truly went above and beyond. Jacob, our primary salesperson, was knowledgeable, professional, and genuinely focused on helping us find the perfect vehicle. He listened carefully to our needs, answered every question with patience, and made the entire process of buying our new RX350h smooth and stress-free.
When Jacob was out of the office, Kery stepped in without missing a beat. He was just as helpful, courteous, and informed. The transition between the two of them was seamless, and at no point did we feel like anything was lost or overlooked. It was clear that both Jacob and Kery put the customer experience first and work as a cohesive team.
Mark, the tech specialist, was equally impressive. He spent as much time as we needed going over every feature in our RX350h, walking us through the technology with clarity and patience. He made sure we felt confident and comfortable before we left the dealership, and his attention to detail really made a difference.
All three of them—Jacob, Kery, and Mark—truly embody the Lexus standard of excellence. They didn’t just sell us a car; they delivered a luxury experience with warmth, professionalism, and integrity. Melissa and I are incredibly happy with both our RX350h and the people who helped us bring it home.
This team deserves recognition. We wouldn’t hesitate to recommend them, and they’ve set the gold standard for what a car-buying experience should feel like.
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