863 Maryland SRT Service Centers

Dennis Love has got to be the most underutilized tech in - Newsales

Dennis Love has got to be the most underutilized tech in the business. Extremely smart believes in Test Not Guess not one of these techs that throws parts at the problem and hopes he fixes issue . Alan Bostic in Service Manager was another person that took time to explain what needed to be done and gave me the opportunity to say yes or no . Great People make Business’s Great and Ideal has Great Folks !

Brad provided excellent service. He's a pleasure to work... - Marci

Brad provided excellent service. He's a pleasure to work with. He keeps you updated on repair status and cost. He delivers on or before he says he will. He values the customer.

Technicians are experts with the code and know how to fix... - Godiswithme

Technicians are experts with the code and know how to fix the problem. Thanks to all who took care of my car and me today.I am grateful!

Great service see Andy Yankanich for the best help he was - Ashh315

Great service see Andy Yankanich for the best help he was very helpful and professional

This dealership has phenomenal service staff. - mvanmeter1

This dealership has phenomenal service staff. They are knowledgable, professional and friendly. They sincerely care about the customer.

Pleasure experience with both buying the car and post - iurii.mykhailenko

Pleasure experience with both buying the car and post query. Staff is very organized and professional. I highly appreciate quick response for personal question/matter what actually a direct dealer responsibility was not but have been addressed promptly.

I was able to find my first car - Blue Blaze

With the help of Pamela Jackson I was able to get a great car that suits me the most. Also making others mouth drop when they see me in my own car.

I bought a used 2019 Tiguan (not from King VW) that was... - SSMD13

I bought a used 2019 Tiguan (not from King VW) that was still under warranty. Beginning in May, the A/C started to blow warm air. We took it first to Ourisman VW. They serviced it with no improvement and provided only average customer service. Being dissatisfied, we tried King VW and we feel lucky to have found them. If I were to create an ideal service department, I would use King VW as the model. The shop is the biggest, cleanest shop that I have ever seen. And they provide AMAZING customer service. Kevin Fluke was my service advisor and he is professional, helpful, and patient. The car's A/C problem was not routine. It required 3 separate appointments to repair it. When I arrived for the 3rd appointment, they put me into a loaner car and told me that they would not return my car to me until they were convinced it was repaired. It took 3 weeks and a visit from a special technician from VW headquarters to repair it. Along every step of the way, Kevin explained the process with great detail. The week we got the car back, the temps were in the high 90s and the A/C was pumping out such cold air. I would buy another VW simply to have access to this ideal service department.

The Service Department is absolutley fantastic! - Sandy

The Service Department is absolutley fantastic! We noticed above all else, how nice and friendly every one is, and how they truly genuinely seem to care about us being happy with the whole experience. The entire service department is truly a great crew! Really a great dealership!

Tracey was an excellent service technician. - nikialaa

Tracey was an excellent service technician. She was knowledgeable and helpful every step of the way. She gave details about my service and explained things in a way I could understand. My service was through and prompt.

Stan is fantastic! - glen.geelhaar

Stan is fantastic! He will go the extra mile to find the new car that you have been searching for today!

Repairs fixed - halcyon

Had some warranty repairs that need to be taken care of and the dealership was great. They did have to order a part so I had to come back again (but not their fault) and everything was completed. Friendly, knowledgeable service people and they gave me good estimate of how long it would take for the repairs to be completed and they were on target since I was waiting each time.

Cristian Martínez was a kind young man who attend us... - Norma

Cristian Martínez was a kind young man who attend us perfectly he help us in ever area and problems we had he is nice 👍 and helpful

AS always, my experience was great. Janae was awesome and... - swheeler628

AS always, my experience was great. Janae was awesome and very knowledgeable. She kept me informed regarding the service of my vehicle and explained the few small things that the technicians found while performing my oil change and inspecting my vehicle. I am very grateful to have such a wonderful team of people available to ensure my vehicle is running in tip top condition.

Great Customer Service - Alex

Great service on my vehicle. Worked with Brittnee Fowler. Very professional. Kept me informed of progress during service. Will definitely call her again. Great job Ms. Fowler.

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

The online scheduling is great. The staff is very... - kjf

The online scheduling is great. The staff is very friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well.

Unexpected tire issue leads to great service. - Jbehr749

On a day trip from our Carroll County home to Salisbury to visit our son at Salisbury University, we got a flat tire just outside of Salisbury. Calling several tire stores no one had our tires. We decided to try the dealer. We were immediately greeted by Charlie who assured us all would be fine. What we thought would be a 2 hour wait while we had 2 tires replaced, mounted balanced, etc., Charlie immediately had us shuttled to the campus telling us to relax and enjoy the time with our son, and let him worry about the car. By the time we were ready to go, the shuttle was back to pick us up and our car was ready, additionally Charlie took car of a recall issue without out us asking prior too! Great initiative! For a bad situation, the experience of getting it resolved was great...all due to Charlie...Thanks Pohanka!

Fast efficient and on time. - Stephanie Martin

Fast efficient and on time. Friendly and accommodating to your needs duct right first time

Definitely above and beyond great service! - gsc

Definitely above and beyond great service!! from the time we bought the car to the time of having the car serviced, from the service personnel to the sales managers, Walter and Rubin, prompt and reliable service all the way around, I am so grateful, even though the dealership is a bit far, I will keep going back, and highly recommended to anyone who wants a good buying and service experience.

I started to take my car here for its service needs about... - iceman007

I started to take my car here for its service needs about three years ago, they do such a nice and honest job that usually after the second year I am always looking for a newer car and I think the resean I have held on this long is because the civic i purchased from Rosenthal Mazda just runs great and I don't have the itch to replace it now.

Great customer service. - Cweimer7

Great customer service. Easy to make appointments. The car service was completed in a timely manner.