On an early Thursday morning drive through Kentucky, I - W McMillan
On an early Thursday morning drive through Kentucky, I had an engine warning indicator light come on, along with restricted engine performance (fail safe). I immediately located the nearest dealership, which happened to be Mann, and made the call no traveler wants to make. They asked if I needed assistance getting my truck to the dealership and promised to do their very best to diagnose the problem as soon as possible. I arrive at the dealership between 0830 and 0900 and by 1000, I knew the issue and it didn't look great for continuing my journey any time soon. The Team at Mann made miracles happen over the next 24 hours, finding the required part locally, going to pick it up and completing more than 8 eight hours of repair work all by the next morning. Not only did the team get the truck fixed and ready to go, but they assisted in hotel selection, finding alternative transportation, and even made some suggestions on where to grab dinner that night. Most of all, the team was just very nice and kind to a stressed out traveler. Just wish they were closer to my home in Indiana, as they would be my new dealership.
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