Rod Hatfield Chrysler Dodge Jeep

They were very knowledgeable and helpful to all my needs. The service they provided was excellent. We will continue to use them for our future needs. The service they provided was excellent. We will continue to use them for our future needs. More

Excellent customer service. I would definitely go back and buy another vehicle and recommend to anyone. I would definitely go back and buy another vehicle and recommend to anyone. More

The men are very pleasant to work with. They help out with any questions I have. They help out with any questions I have. More

I would recommend anybody go to rod. Hadfield's dealership They're respectful in kind and awesome.All three of the workers was very great Hadfield's dealership They're respectful in kind and awesome.All three of the workers was very great More

I love their service. Charging their service charges for using a Credit Card will cost them my business. Charging their service charges for using a Credit Card will cost them my business. More

In response to an email I received from you. .. Happy Anniversary? Seriously? One year ago, I drove from Indianapolis,IN to Rod Hatfield Chrysler in Winchester, KY to purchase what I bel .. Happy Anniversary? Seriously? One year ago, I drove from Indianapolis,IN to Rod Hatfield Chrysler in Winchester, KY to purchase what I believed was my dream car—a 2022 Dodge Challenger Widebody Scat Pack T/A 392 in Go Mango with less than 5k miles. As my seventh Challenger, this wasn't just another vehicle purchase. It represented years of loyalty to the Dodge brand and a level of excitement that any car enthusiast can understand. Unfortunately, one year later, I still regret making that drive. What makes this experience so disappointing isn't simply what happened to the vehicle. It's also how your dealership chose to handle a customer after the sale. During my drive home and after returning home to Indianapolis, the engine warning lights reappeared. I contacted Al to make him aware of the issue because I was concerned something wasn't right. Those concerns ultimately proved justified when the engine suffered a catastrophic failure after only two months of ownership and less than 1,000 miles driven. When I explained what had happened just a couple months later, Al's response was, "I wouldn't have imagined of you having any issues" After that, communication stopped and I was ghosted.  I also reached out to the other sales person, Darin Anderson, who told me he would bring the matter to dealership leadership and have someone contact me. No one ever did. Not a sales manager.  Not a service manager.  Not a general manager.  Not an owner. No one. That silence spoke volumes. I understand this was a used vehicle. I understand it had multiple previous owners before me, in its early life. What I don't understand is how a dealership can completely disengage from a customer who experiences a major issue so soon after purchase and simply leave them to deal with the fallout alone. What disappointed me most was not just feeling abandoned financially—it was also feeling abandoned as a customer. For years, I was a loyal Dodge enthusiast. I purchased this car with excitement and confidence. Instead, I was left with a catastrophic failure, significant expense, unanswered calls, and the unmistakable impression that once the paperwork was signed, my concerns no longer mattered. So receiving a "Happy Anniversary" email today felt less like a celebration and more like a reminder of one of the most disappointing vehicle purchases I've ever made. The reality is that this situation could have been handled differently. A phone call. A follow-up. A manager willing to have a conversation. Any indication that the dealership cared about the experience of a customer who had traveled across state lines to buy a vehicle from your team. Instead, I got silence. One year later, I remain deeply disappointed—not only in what happened, but in how Rod Hatfield Chrysler chose to respond when given the opportunity to stand behind the customer experience it promised. Disappointedly, Mike Sharp More

I have bought 3 vehicles from Rod Hatfield and I can say the Winchester location is amazing. I would recommend them every day of the week. Thank you all the Winchester location is amazing. I would recommend them every day of the week. Thank you all More

Text messages are cheap, fast and effective. Customers should be kept informed of the status of their service or parts the service department is waiting on. A customer should never have to ca Customers should be kept informed of the status of their service or parts the service department is waiting on. A customer should never have to call to ask if parts arrived or when service will be scheduled. I did! More