5 Kentucky BMW Dealers

I was dreading buying a new car because the experience is - JCAMPIT

I was dreading buying a new car because the experience is typically so unpleasant. I was thrilled by how easy it was to buy from Watermark Honda and it was worth the 2.5 hour drive. They did exactly what they said they would, were completely transparent about every part of the process, and treated me with respect.

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Salesman very informed and responsive. - Cmullins0001

Salesman very informed and responsive. Low pressure but quick to make sure we had all the info needed.

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Worst car buying experience ever! - MynewMaser

Worst car buying experience ever! If I could give lees than 1 start this company has earned it! First my salesman and I agreed on a selling price for a used 2025 Alpina XB7. We virtually shook hands (online purchase) however, when I got to the F &I office to finalize the deal, somehow it had changed to $1,000.00 more. I think that's termed Bait-and-Switch. When I notified my salesman of the change, he tried to explain what the difference was and offered me a refund to make it right! Should have walked away right then. Next, I had spotty communication replies from my salesman as he goes on vacation. Everybody deserves time off from work, but if you are in the final stages of a deal with a customer, at least have the common courtesy to inform them that you won't be able to see the deal to the end, and let that person know who to contact going forward. That's common courtesy. That being said, I wound up contacting the finance department, as she is now the one to finalize the deal. but she doesn't seem to know what's going on. When I asked her what was the status of my deal, she has that she was still hadn't received any money! I informed her that the check had been delivered hours ago and was just sitting there. To which she replied, "Oh, let me check and I will call you back". This was around 5pm. I still have not heard a thing from this company. It's almost closing time and they are not open tomorrow. This deal is still not done, my salesman abandoned it, the finance department has all my money and I can't seem to get an update about the deal. This is second BMW, I had a 750LI before and I loved it. This company gives the BMW brand a terrible stain on it's vaunted reputation.. What's worse, is that I still have to deal with delivery at some point. Whenever finance replies to my requests, they will have to set up delivery and I know that's going to be an ordeal all in itself with these people. I spent almost $130,000.00 at this dealership only to get treated like trash! "AVOID THIS PLACE AT ALL COSTS"

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We had a pleasant experience with Adrianna Qehaja. - shadygrady

We had a pleasant experience with Adrianna Qehaja. She was very pleasant to work with, very knowledgeable, and very helpful in closing the sale. She was also helpful in explaining the mechanics of the car. We would recommend her highly.

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SETTING STANDARDS OF EXCELLENCE FOR SERVICE! - kevin_taylor6222

SETTING STANDARDS OF EXCELLENCE FOR SERVICE! Both times that I have messages for My BMW to have work needed the response was excellent. no checking with owner to see if we were worth messing with but how can They help?Living 90 miles from dealership to arrive with newer clean loaner to replace my car for time needed to attend to my BMW needs is flawless and completely reliable. Try to find that with other car dealerships, had other new cars that cost as much and more to be made to feel like there is nothing wrong with the car or we cant duplicate the problem to be sent home waiting for it to have the same problem again. Totally satisfied with Ann in response to recent maintainence work. Love the deal and Will not hesitate to send others to see Aimee Dial to purchase a vehicle. Thanks for the relationship I have with Bluegrass BMW.

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