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BMW of Louisville

Louisville, KY

4.2
257 Reviews
Call Dealership (502) 499-5080
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2200 Blankenbaker Pkwy

Louisville, KY

40299

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257 Reviews of BMW of Louisville

October 30, 2026

Oil change took over an hour and 30 min. They were reluctant to fix my bumper on my brand new x3 when it was assembled from the factory with an issue. More

by c.gilbert2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fallan Lanham
Print
October 30, 2026

The best service department in town. They are always very helpful explaining any issues with my X3 More

by Snydebike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Trost
Print
October 30, 2026

They did a great job not being pushy and answering all questions quickly. They made the process very quick and easy. More

by osbornj3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan
Print
October 29, 2026

Everyone I came in contact with was very friendly and professional. My salesman, Logan Harris, was exceptional. My gladiator was spotless when I was ready to leave. More

by Judymudd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Harris, sales. Uilia in finance., Fallan Lanham
Print
Oct 31, 2026 -

BMW of Louisville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Louisville! We do hope we can be of assistance in the future. Take care!

October 28, 2026

My sales man made my experience at BMW fast, and easy to make the deal. More

by vgoodwin666
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cornell Williams salesman, Fallan Lanham
Print
Oct 30, 2026 -

BMW of Louisville responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 26, 2026

Always do a great job and I love that they come and return my car when it’s worked on. More

by Kristagwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fallan Lanham
Print
Oct 28, 2026 -

BMW of Louisville responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 26, 2026

I have taken my BMW M4 into BMW a couple times now. This time the mechanic was saying since all the bolts in the engine bay weren't OEM that the service wasn't covered under their warranty. Yes the bol More

by donluv3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A service advisor
Print
Oct 30, 2026 -

BMW of Louisville responded

Me. Haxby, I’m sorry your visit left you frustrated and questioning the information you received. I understand your concern about paying for work you believed should have been covered, especially given the explanation about the engine bay bolts and headlight. I will personally review your repair order with our service team, including the technician’s findings, the basis for the warranty determination, and the charges. You deserve an accurate, clear explanation of how those conclusions were reached. If we made an error in our assessment or billing, we will make it right. Thank you for bringing this to my attention and for trusting us with your M4. I’d appreciate the opportunity to speak with you directly, address your concerns, and earn back your confidence in our team. Please contact me at 502-791-7779 or jfrazier@bmwoflouisville.com. John Frazier Fixed Operations Director BMW of Louisville

October 25, 2026

Harsh Patel did a GREAT JOB! ! First time I worked with him. Excellent!!! Very thorough and professional!!! More

by rlechleiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harsh Patel
Print
Oct 27, 2026 -

BMW of Louisville responded

Hi, we are pleased to hear of your experience with us here at BMW of Louisville. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 22, 2026

Austin was very professional and represents your dealership and brand in an exceptional manner. His consideration for customer satisfaction is superb. More

by bettsprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Bauer
Print
Oct 23, 2026 -

BMW of Louisville responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2026

Great experience this appointment. Daniel is always accommodating and goes above for us. He treats our vehicle as if it were his own. We have the utmost trust in him More

by Lschneid0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel LaVon
Print
Oct 23, 2026 -

BMW of Louisville responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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