BMW of Louisville

Just had a really wonderful experience purchasing a BMW from BMW of Louisville and especially Audrey Gossom! The dealership is in Louisville and I live in Atlanta so I was particularly hesitant to purchase from BMW of Louisville and especially Audrey Gossom! The dealership is in Louisville and I live in Atlanta so I was particularly hesitant to purchase a car long distance. Audrey worked very hard on every step of the process and it was not an easy task, considering I had outside financing and the car had to be shipped to me. She answered all of my questions and allayed my fears of buying a lightly used car without ever stepping foot in the dealership or even the state! Thank you so much and I would happily purchase another car from this dealership and especially Audrey! More

This dealership cannot be trusted. I ordered a vehicle and once it arrived they sold it out from under me even after I had placed money down. They were slow to communicate and did no I ordered a vehicle and once it arrived they sold it out from under me even after I had placed money down. They were slow to communicate and did not respond when called or text. Their only solution was to order another vehicle. I will ELSEWHERE! I was a repeat customer and treated terribly. AVOID this dealership! More

The Team did a great job handling our purchase of our leased vehicle. Sidney did a great job in explaining our options and the rest of the Team took care of all of the rest of the transaction. leased vehicle. Sidney did a great job in explaining our options and the rest of the Team took care of all of the rest of the transaction. More

Mic was exceptional, I really appreciate his honesty and having a good chat. My only negative is that I arrived early at 10.30 for a 11am oil change and was told 90 minutes but could save 20 minutes if having a good chat. My only negative is that I arrived early at 10.30 for a 11am oil change and was told 90 minutes but could save 20 minutes if I elected not to have a courtesy car wash. I didn't leave until close to 2pm due to them losing power in the shop so no fault of anyones but I was more than a little frustrated and a $439 bill to boot after I was advised a rotation and brake fluid flush was required. I thought some sort of discount such as no charge for one of the services provided would have been appropriate for the delay. Again nothing against you Mic, stuff happens but that's my honest review based on other car brands I've had and dealerships I’ve been at. Mic did reach out to check I was satisfied and I said the same thing to him as I have here. He did reply and said that he would try to help me out on my next visit but to be honest that’s another year to 18 months away……….. More

Excellent service experience everyone was helpful. My Service Consultant was great and I would recommend their service. . My Service Consultant was great and I would recommend their service. . More

Great service from everyone I dealt with. I really like the video giving me info before it’s repaired and after it is repaired. the video giving me info before it’s repaired and after it is repaired. More

The Dealershii is a beautiful place to visit and the service personal are very friendly and treat you very well. There all very friendly and help in any way the can service personal are very friendly and treat you very well. There all very friendly and help in any way the can More

The service on my car was exceptional. However the wait time for the alignment was not so good. I believe that they overbooked the alignment rack. time for the alignment was not so good. I believe that they overbooked the alignment rack. More

Brandon (Salesperson) of BMW of Louisville was GREAT to deal with. Right from the start, Brandon said “No pressure, take your time”. Hearing those words from the start, made me feel super comfortable, in deal with. Right from the start, Brandon said “No pressure, take your time”. Hearing those words from the start, made me feel super comfortable, in dealing with Brandon and this dealership. I highly recommend working with Brandon, with your next new or used vehicle purchase. More

just bought a new bmw found the speedometer to be off 5 mph dealer wont correct come to find out bmw sets all speedometers to read about 5 mph faster at 70 mph faster you go more it is off there BMW spec i mph dealer wont correct come to find out bmw sets all speedometers to read about 5 mph faster at 70 mph faster you go more it is off there BMW spec is no more than 10 percent plus 3 mph and its good i don't know about you but i don't want a car that you have to calculate how fast you are actually going when you drive it plenty other luxury cars out there that speedometer works right Sales man is nice but even him and there so called genius that go over the car with you didn't know about this they said there's no way there speedometer is off More