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I cannot say enough wonderful things about the - dianamcglothlin
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I cannot say enough wonderful things about the service department at Tom Wood Nissan! I have never experienced this level of professionalism, customer service, and genuine care at any other dealership. The entire team consistently goes above and beyond, and it truly sets them apart.
A special thank you to Katie Marks, the Service Manager, Ken, the GM, and Erin, my Service Advisor. Every one of them has been incredible to work with. They are professional, knowledgeable, communicative, and, most importantly, they genuinely care about their customers. They take the time to listen, explain everything clearly, and make sure you feel taken care of from start to finish.
Katie is exceptional at leading her team and creating a service experience that is second to none. Ken is always professional, approachable, and willing to step in and help however he can. Erin has been absolutely fantastic — incredibly responsive, thorough, and attentive throughout the entire process.
They don’t just do their jobs — they go above and beyond to make sure their customers are taken care of. I have dealt with dealerships and service departments over the years, and I can honestly say I have never experienced service anywhere else that compares to what I receive at Tom Wood Nissan.
It is obvious that this team takes tremendous pride in what they do and truly values their customers. I would recommend Tom Wood Nissan’s service department without hesitation. They have absolutely earned my trust and my continued business!
Thank you, Katie, Ken, Erin, and the entire Tom Wood Nissan team, for consistently providing such an exceptional experience! ⭐⭐⭐⭐⭐
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