Worse customer service and customer loyalty I’ve ever - 5k lifespan on used cars
Worse customer service and customer loyalty I’ve ever dealt with. Purchased a car from the Waukegan location. Within the first week the vehicle had several issues, safety was a huge concern. Had several emails from the waukegan finance manager telling me he would fix the issues but parts were on back order. Waiting 2 months heard nothing. Upon contacting him back, he attempted to act as if he had been waiting on me all this time (Even though the emails proved otherwise) He has something against dealing with a Female,He refused to contact me directly and would constantly interrupt my husband at work. Tried to put me in a “complimentary” loaner that wasn’t fit or safe for the road (the entire steering wheel moved about and was broken) after I refused to put my life in danger, he refused to fix my car at all. He then provided an estimate and expected me to pay for the issues. I’m not paying for issues that his lack of attention caused. They then passed my calls around like a hot potato. They will block you out completely and accuse you of being irrational in order to avoid fixing their lemons. The only assistance I was able to get was from the head of Chicago Acceptance.
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