51 Illinois Land Rover Service Centers

Adam was excellent. - ORROCK

Adam was excellent. Service was done in 2 days and I picked up my newly washed car

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

Incredible service again. - jason.stuckwisch

Incredible service again. Aaron, Amanda, and Luke were incredible! Communication and service execution is top notch!! They go above and beyond! Highly recommend!!

They answered my questions and understood that I wanted - kmatj

They answered my questions and understood that I wanted the job done as soon as possible.

Very nice dealership, clean, organized and they take care - CJDEMORY@SBCGLOBAL.NET

Very nice dealership, clean, organized and they take care of you Go the extra distance to make things go well!

Lee is THE reason Knauz propers. - LJH

Lee is THE reason Knauz propers. From start to finish Lee, is courteous professional attentive and indeed is a shining example of The Golden Rule. Lee checked in with me, making sure I was aware of the progress and time remaining for my appointment. I give my highest 5 Star recommendation and please give Lee Brownstein a raise! Lynn Hughes 2021 Discovery Sport

Met Kevin, a customer service driver while attending a - C.Estelle

Met Kevin, a customer service driver while attending a conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointment and drove 50 miles to the dealership. Ernie Bonilla the service manager was a great communicator. Charles Vyse the service technician made a video as he was inspecting my car, showing me all the items that required attention. A checklist was sent to me, allowing me to select all the repairs that i approved of. A loaner vehicle was provided. Two days later Kevin dropped off my vehicle which was detailed inside and out. This amazing experience occurred because Kevin approached me and indulged in a wonderful conversation about range rovers and the good service provided by Patrick Land Rover Thanks a lot Kevin, Ernie and Charles

Service was timely and completed well. - Njmayer10

Service was timely and completed well. All staff was welcoming and knowledgeable Courtesy car available

The service was extremely well done and I could not be - jake.roggensack

The service was extremely well done and I could not be more thankful for the work they put in

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Akrim A. His thoughtfulness and genuine care averts disaster - medicine hat

Akrim A. deserves a great dept of gratitude from me. I had what seemed like a very minor condition materialize with my Jaguar the night before I had a very long drive for a client meeting. Akrim's care revealed an unrelated but extremely dangerous condition with one of my tyres. He insisted I leave the vehicle as he did not think it was safe for me. I would never have noticed this condition on my own. I had no reason to check. Without Akrim's genuine concern for me personally, my long drive could have ended very badly. Instead, I was driving a very nice and very safe vehicle provided for me as a courtesy at Akrim's insistence. Akrim and everyone at Howard Orloff, you've been great to me for 26 years!!!! THANK YOU SO MUCH for keeping me safe this time. I'd say this one is in the "Extraordinary" category. Efren Molina Loyal Howard Orloff customer

I regret bringing my vehicle to Jaguar Land Rover Chicago - cmastio1

I regret bringing my vehicle to Jaguar Land Rover Chicago (Howard Orloff). After a CVVL part was replaced under warranty, my engine ultimately failed due to a cracked intake valve in the same cylinder that had a documented misfire at the time of service. Yet that misfire code mysteriously disappeared from my final invoice and was replaced by a different one that was never referenced anywhere else. At this time, the dealership has refused to answer questions about this inconsistency or provide documentation required by Land Rover’s own service protocols. Critically, that protocol (TSB SSM75724) requires an engine oil sample to be taken to screen for underlying damage — a step that was never completed. This omission eliminated the opportunity to catch early signs of engine distress, which could have prevented a catastrophic failure. I now have an engine that has failed, on the very same cylinder whose diagnostic code was omitted from my final service invoice. At this point, I have written confirmation from the service manager that they will not respond further. It’s extremely troubling to see a luxury dealership dismiss this level of concern — especially when proper procedures likely would have prevented the damage. I encourage anyone considering service here to proceed with caution and get everything in writing.