I didn't test drive the vehicle before purchasing it, - Chadhampshire
I didn't test drive the vehicle before purchasing it, unfortunately. However, as soon as I drove the truck
home, I noticed it was pulling to the passenger side. I immediately contacted the sales rep, who told me I
could take it to any dealer. Despite my request to bring it back to him, he never responded. I took the truck
to Lithia, where they said they performed an alignment and told me it was good to go. When I picked it up,
the issue persisted. I called on my way home, and Justin, the service advisor, mentioned they had been
having problems with the alignment rack and were expecting a technician to fix it the following week. Not
wanting to wait, I took the truck to a reputable alignment shop. They inspected it and said it was fine. I
returned to Lithia and explained that the alignment rack likely wasn't the issue and that something more
serious was wrong. They inspected the truck and concluded that the axle welds were off, so they ordered
a new axle. After several weeks of waiting and follow-ups, they installed the new axle, but the truck still
pulled to the passenger side. They then replaced the steering gearbox, but the issue persisted. They
mentioned having an "old timer" look at the alignment, but even after that, the problem remained. They
decided to bring in a specialist from Billings, which took several months. After the specialist aligned the
truck to 2025 specs, it still pulled to the passenger side. I asked to see the specs but have received no
documentation and continue to be given the runaround. Since then, I've test-driven other new trucks,
which don't have this issue, and my 2018 model doesn't either
Went through arbitration and they stated the Truck hasn't seen the dealer enough times despite sitting to in parking lot 83 days to get fixed. I reached out to Dave Smith a bunch and never got a response after purchased. Us Customer care did nothing
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