6 Hawaii Ford Dealers

Around mid May we wanted to special order a 2024 Ford - Dvan

Around mid May we wanted to special order a 2024 Ford Ranger Lariat. Using Ford’s online build and pricing process we built the Ford Ranger of our dreams with all our required options. I had Ford sent the build list to all three Ford dealerships on Oahu. One dealership responded but they told us they would apply a $5K mark-up over our build price. That dealership’s attitude and nonnegotiable mark-up requirement was a nonstarter! Cutter Ford’s Salesperson Bryan Chong contacted me the same day. Bryan was extremely knowledgeable and very pleasurable to work with as he used our build list to generate an Out-The-Door price with our desired options. The special order for our 2024 Ranger was placed and confirmed by Ford on 21 May 2024. Bryan told us it really depends on Ford scheduling process, but we thought we were possibly looking at a late Aug/Sept build date with our Ranger being delivered Oct/Nov timeframe. We did receive “Still trying to scheduled” status from Ford every 45 days and Bryan did confirm our Ranger was still Cutter Fords highest priority Special Order to be built. Although we were not notified, I found out that Ford scheduled the last build of 2024 Ford Rangers during the week of 16 Dec and our Ranger was not going to be build. This special-order process was not a Cutter Ford issue but a major problem with Ford’s special-order scheduling/manufacturing process. After I found out that our Ranger probably wasn’t going to be built, I contacted Bryan. Bryan quick let me know that they had a 2024 Ranger Lariat in our desired exterior and interior colors on Cutter Ford’s sales lot. It didn’t have the appearance package we wanted but at least it was something we could possible work with. Bryan went out of his way to reserve that Ranger until they got a confirmation that our original special order was not going to be built. The next day Bryan’s general manager got confirmation that our original Ranger was not going to be built. Bryan took our original build list and options and researched what optional parts could be shipped and installed at Cutter Ford and what options could only be factory installed. From his research other than the appearance package there was only one other option that had to be installed at the factory. Due to his hard work, he was able to generated an Out the Door price that was $2K less than our original estimated cost and something we would be happy with for years to come. If Cutter Ford’s Service Department is as good as their Sales personnel (like Bryan) then they will have a customer for the life of our new Ranger. Thanks to Bryan’s dedication we are extremely happy with our new Ford Ranger and without his help we would have never attempted nor recommend buying another new Ford vehicle