82 California Volkswagen Dealers

Had an appointment but vehicle sat for 1 hour and 30 - Tomsd2az

Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left.

Outstanding Sales Experience with Rod Joyner We - Signmeupbillyboy

Outstanding Sales Experience with Rod Joyner We recently purchased an ID.4 from Kearny Mesa Volkswagen and wanted to express our sincere appreciation for our sales representative, Rod Joyner. Rod was an absolute pleasure to work with. He was incredibly knowledgeable and helpful throughout the entire process. When he didn't have an immediate answer, he diligently researched the information and promptly got back to us. We were particularly impressed by Rod's commitment. He even went above and beyond by responding to our inquiries on his day off! Rod was articulate, concise, and extremely polite throughout our interactions. His professionalism and dedication made our car buying experience truly enjoyable. We reached out to several dealerships during our search for my wife's perfect ID.4. Rod quickly emerged as our clear choice. He expertly guided us through the process of purchasing our first all-electric vehicle, making it a seamless and straightforward experience. In fact, this was the shortest car buying experience we've ever had – from test drive to driving off the lot with our new car! We highly recommend Rod Joyner to anyone considering a VW purchase. He is a true asset to Kearny Mesa Volkswagen.

I had a very positive experience at this dealership. - YOLO79

I had a very positive experience at this dealership. Every staff I interacted with was very nice.

Fantastic service! - chriswadman57

Fantastic service! While this is not my regular dealership I got a tire pressure warning light while on a nearby freeway so I pulled off and did a search for Volkswagon service. Even though they were very busy the service representative came out and checked my tires, showed me how to re-set my tire pressure indicator and even gave me a VW tire pressure gauge! Highly recommend!

One of the best dealership experiences that I have had in - frmrmarine1999

One of the best dealership experiences that I have had in a long time. Rico was a fantastic salesman along with the Finance Manager and finally with Gaston Diaz. The entire experience was great and would recommend them to anyone that is looking for a new car or used one...!

We had an excellent experience with Sean Vakili helping - nonin

We had an excellent experience with Sean Vakili helping us buy our 2023 ID4. No nonsense and respect for our time. He was genuinely excited about the car he was selling us and got us in and out as quickly as possible. I would definitely buy from him again.

AVOID this dealership like the plague. - SH

AVOID this dealership like the plague. The finance manager, Inez Carrillo, is an extremely unprofessional individual. DO NOT lease from these people, let alone deal with their incompetent sales and management teams. An FTC complaint was filed against them for attempting at $850 for a "safety check" even though they presented me with a document that clearly stated "NOT REQUIRED BY THE STATE OF CALIFORNIA - OPTIONAL" - which I have a photo of. On top of the $850 to "inspect the car" - they wanted me to leave the car for 4 hours so they can find things to fix. After their laundry list that I was told I'd need to get repaired there, THEN they'd release it to me. LOL, it's a three year old car. After some questions which were then overpowered, she stated that some dealerships charge up to "$4,000 to certify cars before they release it". I've confirmed with an attorney that that's a load of xx. If you must purchase your VW, call corporate and have them walk you through the process. Somehow the "safety check" is not required when you do this over the phone with corporate yet they are the same company ;) They will try to sell water to a fish if they could, just DON'T BE FOOLED! Volkswagen is a disgrace for running such a poor and fraudulent franchise business! VW needs to take responsibility for these rogue dealers.

Our salesman was Alvaro and he did everything for us to... - Mommyofdamian

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

I had had a bad experience buying my last car - Wyatt and... - Ellen W.

I had had a bad experience buying my last car - Wyatt and the team were understanding of my anxiety and patient when I needed time. I’m now the owner of my first brand-new car and confident that I made the best choice for me.

This is the second vehicle I've purchased from Pacific - sheanak

This is the second vehicle I've purchased from Pacific Volkswagen and James was incredible to work with from start to finish. He understood that I was looking for a specific trim and interior and was quick to notify me when one became available. After purchase, there was an issue with the transmission and James took care of everything immediately and advocated for me to ensure I got my car back as quickly as possible. Having James on my side made the entire transaction better and helped me feel secure in a very expensive investment.

I had a wonderful experience leasing my new vehicle at VW - Karen

I had a wonderful experience leasing my new vehicle at VW Mission Bay. The process was stress free and pleasant. Rod was very thorough and knowledgeable and was able to find me a vehicle that suited my needs. Joe was very kind and attentive in helping me close my old lease, thank you both for assisting me in this whole process.

They sold me a lemon, customer service leaves more to be - yoitssean

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law.

Thank you Eddie Del Angel for the exceptional service I - edgerchik

Thank you Eddie Del Angel for the exceptional service I received at McKenna Volkswagen! From our first conversation to the final handshake, your professionalism, honesty, and dedication made the entire process stress-free.I truly appreciate the effort you put into securing me such a great deal. Also, many thanks to John Apodaca for his time and attention! It’s rare to find someone who combines deep product knowledge with genuine care for their customers, and John exemplify both. I feel confident and happy with my purchase, and I will gladly recommend you and McKenna Volkswagen to friends, family, and colleagues. Once again, thank you for going above and beyond to make this a positive experience. I look forward to doing business with you again in the future.

Staff was great, but car itself had problems. - PATENGINE101

The staff was great but the car had several issues I discovered after signing all the paperwork. I know you buy a used car in 'as is' condition, but I have purchased many used cars and never had this happen. I guess I took it on good faith that a dealership would fix broken things and fix egregious cosmetic issues before selling it. I never felt the need to inspect every single thing in a car before, but I guess that's on me. Again, I just had the expectation that a dealership wouldnt sell a used car in that condition for top price.

This is by far the most uncomfortable and unprofessional... - Esmeralda.romero70@yahoo.com

This is by far the most uncomfortable and unprofessional experience ever. My boyfriend and I live 40minutes away from this location we met with a couple sales people yesterday and they reassured us that they would help us out in any way possible, with that in mind we came home and decided to go back today to purchase the car we had been eyeing out. Before we started any paper work my boyfriend specifically told our sales person more than 6 times to NOT run our credit more than 1 time AND again he reassured us that he would take good care of us and that he would make sure that wouldn’t happen.. but he did the total opposite. Long story short our sales person started helping other clients and didn’t pay attention to what his finance worker was doing because HE RAN BOTH OF OUR CREDIT more than 6 times!!! After we realized they had done that we were both STILL willing to work with them and we spoke to different sales people and they all refused to help us with better pricing.

This dealership has horrible customer service. - Ryanhult78

This dealership has horrible customer service. Octavio Aguirre is non responsive leaving me out 6200 dollars for over 9 weeks now. Stay away from this dealership if you know what’s good for you

Went to Winn VW Dealer to purchase VW Passat. - Zack kyi

Went to Winn VW Dealer to purchase VW Passat. Mustafa was great to work with and really went above and beyond to secure our desired car. It was a pleasure working with him and I would highly recommend him.

Jerry is awesome. He is friendly and helpful and has been... - CC2019

Jerry is awesome. He is friendly and helpful and has been friendly, personable, professional but most importantly made sure any work that has been done, was done correctly and met VW standards.

Thanks for the opportunity of a new car, everything was - marydanh

Thanks for the opportunity of a new car, everything was very easy, thanks to Dominic Gomez for the help he was awesome.

I've been going here for nearly 10 years and the service - gfalvo3

I've been going here for nearly 10 years and the service has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charged for the service. I had to follow-up 4 times over 2 weeks before someone called me back to address it (when I was told they would get back to me the next day). Just really poor service, expectations, etc. I will never use them again

Sales staff were professional, caring and patient during - robnettey

Sales staff were professional, caring and patient during my experience in purchasing a 2023 VW Atlas.

Erik V helped me Lease a new 2025 Audi Q3 and it was a - mrsacparker

Erik V helped me Lease a new 2025 Audi Q3 and it was a pleasure doing business with him. This is our 5th Audi we have purchased and we have never had a bad experience. I recommend Audi Bakersfield to anyone looking to purchase or lease a new vehicle.

Kristina Ho and Sunnyvale Volkswagen were very responsive - curtjohnson59

Kristina Ho and Sunnyvale Volkswagen were very responsive and easy to work with. They were all very polite and didn't pressure me into options that I didn't want. So much so, that they allowed me to consider the extended warranty for a short period after the sale was finalized. If you are searching for a car, I recommend paying them a visit.

I have a new 19 jetta and have taken this vehicle to... - Ivalentine

I have a new 19 jetta and have taken this vehicle to Folsom Volkswagen a few times now and feel so disrespected, disappointed, discriminated against, harassed and just taken advantage of. The first time was for my 20k service and upon picking the vehicle up I noticed a dent on the passenger front fender as well as my mirror being scratched. However the did offer to fix the dent they denied scratching the mirror. Mind you that my vehicle only had 20k miles at the time and had no previous damages (I deeply inspect my vehicle every time I wash it and know of every scratch and ding there is) dent was fixed but the mirror was not he last time I brought the vehicle in was for it’s 3rd service to be done and once I brought the car in I was greeted by the regular service advisor I’ve dealt with but everything was very unclear. A form was laid out in front of me with 3 options of service ranging from $300-$700 and I assumed the cheapest one was regular servicing and the higher priced were recommendations. Nothing was explained to me about what exactly would be done on my car and I had no idea there was a difference from an oil change and regular service as in the last they have used both terms when describing what’s going to be done. I left there with only one form stating a 30k service and tire pressure check but nothing else. I looked online and found out a service from them should only be $153 and some change. I emailed the advisor to stop repairs and only do the oil change nothing else. I would have called but it was a very busy morning at work for me. He did not respond until about 5 hours later saying the repairs were already about to be finished and sent me a copy of the $300 service. The major charge was a brake fluid exchange which it states should be done every 2 years regardless of mileage. Mind you this is a 2019 vehicle and we are barely in the first month of 2020. Why would they be doing this service if it is not time to do so. I questioned the advisor on the phone because he had called approximately 15 minutes after the email was sent to me and he just laughed when I questioned him. He told me I’m not reading correctly so I read word for word what was on the page he emailed me which clearly states 2 years (regardless of mileage) so does this not mean no matter what my mileage is that every 2 years I need my brake fluid exchanged? Because what I get from that is even if the car had 10 miles on it that the fluid should be changed on the vehicle in December of 2020 the earliest as I’ve had the vehicle since December of 2018 which means I’ve owned the vehicle two years hence the “every 2 years”. Again he just laughed and said he spoke to my manager and they will no longer assist me in any way ever again without giving me any explanation as to why I am now “banned” from getting service done at this location as the advisor said and repeated over and over which made me feel pressured, bullied, and harassed into accepting this unfortunate, undefined, unreasonable outcome. The only good thing that came out of this is that I only paid what should have been done to the car which was a basic service/oil change and I paid for fuel additives they put in the fuel system which I did not even know was going to be done and if so I surely would have opted out on that part since I only run premium gas with Techron which is an additive and cleanser itself. I am just purely ashamed to have even been seen at this dealership as it is a sorry excuse for a business. The Whole service office is smaller than a living room in a 1 bedroom apartment. The sales room is just sad and makes you depressed and feel sorry for the location for even attempting to be decent it’s literally comparable to the worst motel 6 you can thing of. There is just a huge empty pool like structure in the front that’s filled with dirt, grime, and a whole bunch of just green substance. Clearly seems like a health violation or something. I do not recommend this location what so ever unless you like being taken advantage of, abused, bullied, and harassed.

Worst car purchasing experience. - mjbenz

Worst car purchasing experience. Purchased a CPO 2019 Tiguan on 1/5/25 for our son to use while in school. The process took forever, they also would not give me the purchase agreement and let me register the car in my home state; they said it had to be registered in California. I understand California requires sales tax to be paid if you drive a car off the lot, but nothing in the California vehicle code says you have to register it in California. The DMV held the title and registration pending a smog check, the dealer failed to complete it before selling the car, and to top it off, they submitted the DMV paperwork with the wrong middle initial, so I am not even the legal owner. I pointed this issue out at signing, and was told it would be corrected before submitting it to the DMV. When I received the title, I took it to the North Carolina DMV to reregister it and was told I need to get the title corrected before I can register it. I called and emailed the finance person (Armen Apayan) multiple times about the issue with no reply. I also emailed the salesperson, and he replied, saying he spoke to Armen, and Armen would get the issue resolved. It is now April 28th, and nothing has been done. I am also now outside of the 90-day grace period the state allows from the date of purchase to complete registration, and will now have to pay sales tax when I register it. I should have stopped everything and said fix it now, or I'll walk but we were in a rush; we only had five days to move our son from NC to LA, get a car, set up an apartment, and get him settled before starting classes. The car is great, but the sales customer service and management sucks. Guess we should have bought the Nissan we looked at down the street.

The only place recommended by cars. - mr.acl2013

The only place recommended by cars.com that isn't pushy or didn't contact though I didn't go through them for my car the communication was perfect

My husband and I went to Stevens Creek Volkswagen to look... - mrscourtneyreed

My husband and I went to Stevens Creek Volkswagen to look at a new Atlas. We live in Santa Cruz, but the Santa Cruz Volkswagen dealership is awful, so for us it was worth the drive. The first day we met with Bang and he was wonderful! He showed us a few different Atlas’ and they were great but didn’t have exactly what I was looking for. It was late so we decided to come back the next day. When we came back, we worked with Alex and again, he was wonderful! He found a new Atlas with everything that I wanted. As we were talking he asked if I would be interested in a CPO lease return. I said yes and he showed us a top of the line Atlas with every bell and whistle. Since it was a lease return, it was close in price to the new lower model we had been looking at. We were sold! Alex made the negotiation process a breeze and never pressured us of made us feel uncomfortable. He was upfront and laid back the whole time. I would HIGHLY recommend making the trip to San Jose to go to Stevens Creek Volkswagen if you’re in the market for a VW. Everyone was so nice and professional. We’ll be making the drive to have our Atlas serviced here because they’re so great.

Outstanding experience with Herman Cook! Let me start by... - Rice

Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either of them when we bought a used RAV4. But after that amazing experience (they trusted us to hold the car while we drove five hours to go get it!) we knew we wanted to lease our Tiguan from them. In this day and age, customer service is, at best, an 8 out of 10. But JoJo and Linda gave us 10 out of 10 and we couldn't be more pleased! Who doesn't loathe buying a car? Well with JoJo and Linda it was stress-free and dare I say "easy"! If you want to be treated like you have brains, like you might be intelligent and even savvy and that your time is super valuable-- go to Herman Cook VW. And, oh, btw, they have great inventory-- who doesn't love a VW? :) Thank you thank you! Can't wait for three years to be up so we can lease another Tiguan from y'all!

Royal motors has the best customer service team. - deidreelliott99

Royal motors has the best customer service team. AJ and Sam went far and beyond to guarantee that my experience was stress free. I highly recommend royal motors for anybody in need of a vehicle.