78 California Volkswagen Dealers

They sold me a lemon, customer service leaves more to be - yoitssean

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law.

This dealership engages in Bait and Switch and should be - santafe

This dealership engages in Bait and Switch and should be avoided. Also their online "Express Store" is bogus and the fake pricing is used to bait customers to come in person rather than actually doing an online purchase. Here's a little more on how their scam works and how disreputable they are: When you go through online their "Express Store" you are given a detailed price and given the impression that this is an actual order made that they will be bound to. Unfortunately it is just a fake offer to entice people to come into the dealership in person so they can play the typical high pressure finance dept. games to get you into a more profitable deal for them than what they initially promised. When I used the Express Store to build an order, I immediately got a text from an employee asking me when I can come in to discuss the deal. Later I found out this employee was overseas and has no authority to make deals, these remote workers only function to entice people to come into the store in person. In any case, when I told him I would not come in person, I got a message from another employee, Romy Bhardwaj, who proceeded to tell me that they couldn't honor the express store deal I created because the car had already been sold. This is where I caught him in a lie because the car was actually in stock at their sister store in Cerritos and I called that day to confirm that it had NOT been sold - it was still on the lot! When I called him out on the lie he then said ok, they can sell me the car but the price was different from what was offered online because it has $3,000 extra in dealer installed options! After refusing to take that bait and lots of xxxxxxxx back and forth SMS and emails, he offered to sell me another similar car at a higher, but still acceptable price. I was willing to go ahead with the deal but I had some questions including why the dealership was charging $1,200 sales tax up front on a lease. When I asked him to explain this he simply stopped communicating with me all together. Interestingly, I went through almost the identical process when I tried it with their sister store McKenna VW in Cerritos. Same bait and switch, same overseas sales leads, same fake prices on the Express Store, and the sales person also stopped communication after I asked about the $1,200 up front tax on a lease. I think these dealers are not used to dealing with knowledgable buyers (especially online) and are only looking for gullible people to fall for their bait and switch routines and in-store games. CUSTOMER BEWARE!

Staff was great, but car itself had problems. - PATENGINE101

The staff was great but the car had several issues I discovered after signing all the paperwork. I know you buy a used car in 'as is' condition, but I have purchased many used cars and never had this happen. I guess I took it on good faith that a dealership would fix broken things and fix egregious cosmetic issues before selling it. I never felt the need to inspect every single thing in a car before, but I guess that's on me. Again, I just had the expectation that a dealership wouldnt sell a used car in that condition for top price.

This is by far the most uncomfortable and unprofessional... - Esmeralda.romero70@yahoo.com

This is by far the most uncomfortable and unprofessional experience ever. My boyfriend and I live 40minutes away from this location we met with a couple sales people yesterday and they reassured us that they would help us out in any way possible, with that in mind we came home and decided to go back today to purchase the car we had been eyeing out. Before we started any paper work my boyfriend specifically told our sales person more than 6 times to NOT run our credit more than 1 time AND again he reassured us that he would take good care of us and that he would make sure that wouldn’t happen.. but he did the total opposite. Long story short our sales person started helping other clients and didn’t pay attention to what his finance worker was doing because HE RAN BOTH OF OUR CREDIT more than 6 times!!! After we realized they had done that we were both STILL willing to work with them and we spoke to different sales people and they all refused to help us with better pricing.

I scheduled a firmware update for my ID4, the worker - sunene23

I scheduled a firmware update for my ID4, the worker there told me oh yea code 99 is not ready yet. He did not even check my car for which version I had. I don't want to name names but clearly he didn't want to work on my car and I didn't want to waste my time there and wait forever for the service. I wrote a complain on their website and got a message on my phone an hour later with a message of trying to sell me a car, I laughed. I blame the owner or upper manager for this, it seems that they don't care anymore.

Went to Winn VW Dealer to purchase VW Passat. - Zack kyi

Went to Winn VW Dealer to purchase VW Passat. Mustafa was great to work with and really went above and beyond to secure our desired car. It was a pleasure working with him and I would highly recommend him.

Worst dealership to work with. - alioghabian

Worst dealership to work with. Unprofessional sales people and sale managers. They sold me a car that was CPO. 2 days after buying it, I brought it back due to shaky breaks. I had to take a day off and rent a car so they can inspect. When I got the car back, same issue. I told them the rotors needed to be replaced due to them being warped. I left numerous voicemails for my sales person Gabrial and sales manager Sean, all got ignored. I even took it to another shop to inspect the issue and they validated my concerns. Still no call back or resolution from the dealership. In the process of getting my attorney involved to get this issues resolved. If you are looking for a VW, DO NOT GO HERE. After the sale, you are not respected or cared about. They move on to the sale.

Jerry is awesome. He is friendly and helpful and has been... - CC2019

Jerry is awesome. He is friendly and helpful and has been friendly, personable, professional but most importantly made sure any work that has been done, was done correctly and met VW standards.

One of the best dealership experiences that I have had in - frmrmarine1999

One of the best dealership experiences that I have had in a long time. Rico was a fantastic salesman along with the Finance Manager and finally with Gaston Diaz. The entire experience was great and would recommend them to anyone that is looking for a new car or used one...!

Thanks for the opportunity of a new car, everything was - marydanh

Thanks for the opportunity of a new car, everything was very easy, thanks to Dominic Gomez for the help he was awesome.

Service advisor was very pleasant, quick to call back and - JOHNKNAUSS@WNG.COM

Service advisor was very pleasant, quick to call back and say my car was done that afternoon.

I've been going here for nearly 10 years and the service - gfalvo3

I've been going here for nearly 10 years and the service has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charged for the service. I had to follow-up 4 times over 2 weeks before someone called me back to address it (when I was told they would get back to me the next day). Just really poor service, expectations, etc. I will never use them again

Central Valley VW did what they promised. - Oakr8rs

Central Valley VW did what they promised. We negotiated a deal and there were no changes in the end

Tiguan - Molly

We were looking for a white Tiguan with 3rd row for our nanny - they didn’t gave one in stock, but within minutes were able to get approval to trade one from another dealership. I wasn’t able to go the next day to pick it up, so they delivered it to our home on Carmel. They beat Seaside an Salinas lease deals and were much much more pleasant and responsive.

Great dealership and sales personnel. Very hard working... - John k

Great dealership and sales personnel. Very hard working salesman and women. See Fatima and Vlab, they both did a great job in showing myself and wife what we wanted and drove over from Sacramento to see and buy. We bought our 2016 ram 2500 from them on Sunday. They both worked hard on cleaning the truck up before sending us on our way home with our new truck. We are very grateful for their good deal as well. We would buy from them again if they have what we want again when ready to buy our next auto.

My last service wasn't that great - but that was - THIS_LOW23

My last service wasn't that great - but that was definitely a fluke because service has always been top notch. I'm having major issues with my car right now but I feel confident having my car in their care. Lilly is the BEST - goes above & beyond what I would expect from a Service Advisor - keeps me updated & makes sure I am happy with how things are going.

Kristina Ho and Sunnyvale Volkswagen were very responsive - curtjohnson59

Kristina Ho and Sunnyvale Volkswagen were very responsive and easy to work with. They were all very polite and didn't pressure me into options that I didn't want. So much so, that they allowed me to consider the extended warranty for a short period after the sale was finalized. If you are searching for a car, I recommend paying them a visit.

I purchased a used 2019 VW Jetta SEL for my son in... - Michael

I purchased a used 2019 VW Jetta SEL for my son in August. This was one of the most pleasant and satisfying experiences I have had buying a car. I am thrilled with the salesman (Nick D'Amico), the company, the finance department (Frank the tank), the car, the service department (especially CJ), and the entire process. The price was fair, the purchase was painless, and the car is absolutely magnificent. There is not a single negative comment that I could make.

We stopped by this dealership 2 months ago to look at - Joe

We stopped by this dealership 2 months ago to look at potential cars to lease. We were greeted by Afifeh who was patient and informative. Even though we didn't get a car that day, we had already decided we would return and work with her when we were ready to sign the lease. 2 months later we returned and were greeted again Afifeh who not only remembered us, but our circumstances. She worked tirelessly to get us the best deal and was honest about the process throughout. She made sure we were comortable and happy with everything before we signed. It was because of her that we finally settled on a new car. We couldn't recommend her enough if you are interested in any VW

Carson. - Alaumikhail

Carson. Arsalan. Noah. Dominic. From the first phone call to the last signature, the team at Volkswagen Pasadena is truly phenomenal. I was in an emergency situation, and I was able to drive off with a dream of a car, at a price I could afford, in less than 24 hours… the day after Christmas!!! I’m 100% certain that any employee at this location will offer the same 10 star service. The positivity cultivated in this work environment is palpable, and this team was able to turn around my entire day (a feat which seemed impossible). They were more excited for me about my new car than I was! As a woman coming from NYC only on my second car, walking into a dealership can be so daunting. I’ve previously felt very skeptical and defensive. I did not feel like I was being taken advantage of AT ALL at Volkswagen Pasadena. They’ve gained my trust and respect with genuine customer service. I look forward to working with these guys for as long as I’m a driver. 10/10 recommend.

I have a new 19 jetta and have taken this vehicle to... - Ivalentine

I have a new 19 jetta and have taken this vehicle to Folsom Volkswagen a few times now and feel so disrespected, disappointed, discriminated against, harassed and just taken advantage of. The first time was for my 20k service and upon picking the vehicle up I noticed a dent on the passenger front fender as well as my mirror being scratched. However the did offer to fix the dent they denied scratching the mirror. Mind you that my vehicle only had 20k miles at the time and had no previous damages (I deeply inspect my vehicle every time I wash it and know of every scratch and ding there is) dent was fixed but the mirror was not he last time I brought the vehicle in was for it’s 3rd service to be done and once I brought the car in I was greeted by the regular service advisor I’ve dealt with but everything was very unclear. A form was laid out in front of me with 3 options of service ranging from $300-$700 and I assumed the cheapest one was regular servicing and the higher priced were recommendations. Nothing was explained to me about what exactly would be done on my car and I had no idea there was a difference from an oil change and regular service as in the last they have used both terms when describing what’s going to be done. I left there with only one form stating a 30k service and tire pressure check but nothing else. I looked online and found out a service from them should only be $153 and some change. I emailed the advisor to stop repairs and only do the oil change nothing else. I would have called but it was a very busy morning at work for me. He did not respond until about 5 hours later saying the repairs were already about to be finished and sent me a copy of the $300 service. The major charge was a brake fluid exchange which it states should be done every 2 years regardless of mileage. Mind you this is a 2019 vehicle and we are barely in the first month of 2020. Why would they be doing this service if it is not time to do so. I questioned the advisor on the phone because he had called approximately 15 minutes after the email was sent to me and he just laughed when I questioned him. He told me I’m not reading correctly so I read word for word what was on the page he emailed me which clearly states 2 years (regardless of mileage) so does this not mean no matter what my mileage is that every 2 years I need my brake fluid exchanged? Because what I get from that is even if the car had 10 miles on it that the fluid should be changed on the vehicle in December of 2020 the earliest as I’ve had the vehicle since December of 2018 which means I’ve owned the vehicle two years hence the “every 2 years”. Again he just laughed and said he spoke to my manager and they will no longer assist me in any way ever again without giving me any explanation as to why I am now “banned” from getting service done at this location as the advisor said and repeated over and over which made me feel pressured, bullied, and harassed into accepting this unfortunate, undefined, unreasonable outcome. The only good thing that came out of this is that I only paid what should have been done to the car which was a basic service/oil change and I paid for fuel additives they put in the fuel system which I did not even know was going to be done and if so I surely would have opted out on that part since I only run premium gas with Techron which is an additive and cleanser itself. I am just purely ashamed to have even been seen at this dealership as it is a sorry excuse for a business. The Whole service office is smaller than a living room in a 1 bedroom apartment. The sales room is just sad and makes you depressed and feel sorry for the location for even attempting to be decent it’s literally comparable to the worst motel 6 you can thing of. There is just a huge empty pool like structure in the front that’s filled with dirt, grime, and a whole bunch of just green substance. Clearly seems like a health violation or something. I do not recommend this location what so ever unless you like being taken advantage of, abused, bullied, and harassed.

The only place recommended by cars. - mr.acl2013

The only place recommended by cars.com that isn't pushy or didn't contact though I didn't go through them for my car the communication was perfect

My husband and I went to Stevens Creek Volkswagen to look... - mrscourtneyreed

My husband and I went to Stevens Creek Volkswagen to look at a new Atlas. We live in Santa Cruz, but the Santa Cruz Volkswagen dealership is awful, so for us it was worth the drive. The first day we met with Bang and he was wonderful! He showed us a few different Atlas’ and they were great but didn’t have exactly what I was looking for. It was late so we decided to come back the next day. When we came back, we worked with Alex and again, he was wonderful! He found a new Atlas with everything that I wanted. As we were talking he asked if I would be interested in a CPO lease return. I said yes and he showed us a top of the line Atlas with every bell and whistle. Since it was a lease return, it was close in price to the new lower model we had been looking at. We were sold! Alex made the negotiation process a breeze and never pressured us of made us feel uncomfortable. He was upfront and laid back the whole time. I would HIGHLY recommend making the trip to San Jose to go to Stevens Creek Volkswagen if you’re in the market for a VW. Everyone was so nice and professional. We’ll be making the drive to have our Atlas serviced here because they’re so great.

We bought a pre-owned Hyundai Elantra and were very - perla

We bought a pre-owned Hyundai Elantra and were very pleased with the experience. RAZ ADAMIAN was very helpful from the initial online inquiry about the vehicle to the actual purchase. He was very professional and friendly. He was able to offer us exactly what we had asked for and didn't try any of the dealer tactics. We would definitely work with him again.

Outstanding experience with Herman Cook! Let me start by... - Rice

Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either of them when we bought a used RAV4. But after that amazing experience (they trusted us to hold the car while we drove five hours to go get it!) we knew we wanted to lease our Tiguan from them. In this day and age, customer service is, at best, an 8 out of 10. But JoJo and Linda gave us 10 out of 10 and we couldn't be more pleased! Who doesn't loathe buying a car? Well with JoJo and Linda it was stress-free and dare I say "easy"! If you want to be treated like you have brains, like you might be intelligent and even savvy and that your time is super valuable-- go to Herman Cook VW. And, oh, btw, they have great inventory-- who doesn't love a VW? :) Thank you thank you! Can't wait for three years to be up so we can lease another Tiguan from y'all!

Royal motors has the best customer service team. - deidreelliott99

Royal motors has the best customer service team. AJ and Sam went far and beyond to guarantee that my experience was stress free. I highly recommend royal motors for anybody in need of a vehicle.

The best car buying experience ever - Sarah

My boyfriend bought his GTI from Amir, he was so indecisive about the kind of car but Amir spent time and helped him to find the car suited him the most. Process was easy and we didn’t feel any pressure. Thanks VW Boardwalk for the exceptional service.

Very Satisfied - nksandoval4

Bought the VW Jetta '14 at a reasonable price. Thanks to Dominic Diaz I know my little family will be safe. Great choice of car and excellent customer service!

Decided to purchase a vehicle from Cardinale Volkswagen - Kyliefujiapple

Decided to purchase a vehicle from Cardinale Volkswagen since we are HUGE MBFC Union fans. They treated my wife very poorly and I should’ve walked away then, but came back that weekend with my father who has bought all his vehicles here for the past 30+ years, and decided to purchase a car. Bought a $22k mini van with 60k miles. It had a chipped tail light and minor dents on the tail gate discovered once we got home, but vehicle was sold as-is apparently and there was nothing they can do. Fine- A month later my transmission went out. $6k fix and I have called the dealership three times. Can’t even get a call back. Times have changed. Will never be doing business here again.