Volkswagen Bakersfield

Purchased SEL R-Line Atlas that was supposed to be new and it was delivered by the dealership. When I went to drive the vehicle the service light went on (since miles were higher than represented by sale and it was delivered by the dealership. When I went to drive the vehicle the service light went on (since miles were higher than represented by sales person) and the tire pressure light went on. It was missing interior pieces, weatherproof mats, cargo cover, and the rear tire bad and continued to lose air (I have to fill tire w/air 2xs a week). The miles were misrepresented and batteries in FOB needed to be replaced. Picked up car to fix issues and service did not fix the issues (nor was it detailed as promised). I had to contact them for the third time and will have to bring the car in for repair. They did not tell me it was a "loner car". More

Having VW of Bakersfield as my home town VW dealer has been great after I moved here a year ago, Erick has been wonderful to work with, it seems like I've known him for a long time and he takes extremely been great after I moved here a year ago, Erick has been wonderful to work with, it seems like I've known him for a long time and he takes extremely good care of my Tiguan. I like having a certified VW service center to keep it maintained More

Eric provided me with the most competent and professional customer service in my experience. He listened to the issues involved with my 2012 Passat. Asking questions to ensure that he fully understood the pu customer service in my experience. He listened to the issues involved with my 2012 Passat. Asking questions to ensure that he fully understood the purposes for my service call. Key issues included oil and filter change, 27-point inspection, and action on safety recalls. Each received successful and timely attention. Your organization would be well served to model future Customer Service Writers using Eric’s communication skills and attitude when dealing with customers. No doubt, other customer’s feedback provided similarly positive comments. Finally, having such stellar customer service would be an incentive to customers purchasing both previously owned and new vehicles. That could generate productive conversions among present and future prospects. More

Great service overall , they get everything done in a timely manner Erick is great service advisor timely manner Erick is great service advisor More

Angel was prompt, courteous, and professional. He kept me informed the whole way. They did an excellent job fixing my car. He kept me informed the whole way. They did an excellent job fixing my car. More

Very friendly and quick dependable service. Our car was promised in a little over an hour and it was delivered under an hour. Our car was promised in a little over an hour and it was delivered under an hour. More

They do a great job servicing and repairing. And on time with your car washed up. And on time with your car washed up. More

Dislike how I take it in to get something fixed and a day later when I’m driving another things breaks out of no where and I had to take it back in o was without a loner for a few days do I had pay for Uber later when I’m driving another things breaks out of no where and I had to take it back in o was without a loner for a few days do I had pay for Uber and I had to call off of work More

Angel was so helpful by helping us to know about a warranty on the vehicle we were not aware of and helped us see some pricing options. warranty on the vehicle we were not aware of and helped us see some pricing options. More

Took my car for a service tire rotation and inspection 360. Every time I go in for a service something ends up being damaged. This time my water reservoir cap was broken.😑 360. Every time I go in for a service something ends up being damaged. This time my water reservoir cap was broken.😑 More