Great service overall , they get everything done in a
timely manner Erick is great service advisor
timely manner Erick is great service advisor
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by Darrenhamilton04
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2026 -
Volkswagen Bakersfield responded
Your mention of getting everything done promptly for your Jetta GLI shows how much our service department prioritizes efficiency. Hearing your praise for our service advisor and your five-star rating means a lot to our team.
Very friendly and quick dependable service.
Our car was promised in a little over an hour and it was delivered under an hour.
Our car was promised in a little over an hour and it was delivered under an hour.
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by histeach
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Angel
Sep 19, 2026 -
Volkswagen Bakersfield responded
Your note about returning your Volkswagen Atlas in under an hour highlights our service team’s commitment to prompt support. Knowing our friendly, dependable approach met your expectations is truly rewarding.
Good customer service and knowledgeable feedback from
employees. Answered all my questions that I had for them.
employees. Answered all my questions that I had for them.
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by MDONCURTIS
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2026 -
Volkswagen Bakersfield responded
Thank you for recognizing our team's knowledge and customer service. We appreciate your feedback from Volkswagen Bakersfield.
When I call the dealership, a person answers the
telephone. Friendly, professional customer service. Excellent service department.
telephone. Friendly, professional customer service. Excellent service department.
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by VIKINGDAVE57
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2026 -
Volkswagen Bakersfield responded
Hearing that you find our phone support friendly and professional means a lot to us. We’re here whenever you need service on your Volkswagen Tiguan.
Took our VW in for a simple oil change and ended up being
robbed of $1300 for crap the car never needed. I’m furious and will not be returning to this dealership EVER!! If you think checking tire pressure an
robbed of $1300 for crap the car never needed. I’m furious and will not be returning to this dealership EVER!! If you think checking tire pressure and fluid levels constitutes $1200 then you guys are out of your minds!! I want my money back!!
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by terrye1
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2026 -
Volkswagen Bakersfield responded
Hello,
Please know we take your feedback seriously. I would appreciate the opportunity to speak with you about your experience with our Service Team when bringing in your Volkswagen. At your earliest convenience, would you reach out to me directly so we may discuss this?
Sincerely,
Brian Yates
Service Manager
byates@cardinaleway.com
(661) 459-1511
Like many dealer service departments, the cost is way
more than reasonable.
$550+ for a so-so battery that lasted less than 4 years?
On the plus side, when we declined the service, we were advised
more than reasonable.
$550+ for a so-so battery that lasted less than 4 years?
On the plus side, when we declined the service, we were advised suitable replacement brands and warned that adaptation was necessary.
We went to a local battery replacement store and had the service recommended by the dealership accomplished without an appointment, on a Saturday, in about 15 minutes, for $200 less.
Dealer recommended brand battery, while we waited, including adaptation for $200 less.
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by RKTERRY1958
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2026 -
Volkswagen Bakersfield responded
Hello,
We take your feedback seriously. We would like to discuss your overall service experience. Please contact me at your earliest convenience.
Best,
Brian Yates
Service Manager
byates@cardinaleway.com
(661) 459-1511
The team was efficient and I knew what to expect with the
service process. I loved that I had a video review showing the items they looked at during my 20k service.
service process. I loved that I had a video review showing the items they looked at during my 20k service.
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by kristizmail
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Volkswagen Bakersfield responded
Providing transparent updates is central to how our service department operates. Knowing that the video review of our inspection during your Volkswagen Jetta’s 20,000-mile service kept you informed and met your expectations is rewarding. We’re also glad our efficiency made the entire process easy for you.
I was very happy that the process from making the
appointment to completing the service this time was painless compared to other visits at the same dealer in the past. Much smoother. Thank you!
appointment to completing the service this time was painless compared to other visits at the same dealer in the past. Much smoother. Thank you!
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by aosnower
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2026 -
Volkswagen Bakersfield responded
Thank you for sharing your experience. We're glad this visit went smoothly for you. If there's anything more we can do, please contact us directly at Volkswagen Bakersfield.
Easy to schedule and the servicemen were helpful.
The whole process was convenient and simple.
The whole process was convenient and simple.
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by Mamagolla96
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Volkswagen Bakersfield responded
Hearing that scheduling was easy and that our service team was helpful means a lot to us. We’re glad the entire service process felt convenient and straightforward for your Volkswagen ID.4.
Very quick and very professional.
They also explained everything well. They were very nice and patient as well.
They also explained everything well. They were very nice and patient as well.
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by happybertrand80
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2026 -
Volkswagen Bakersfield responded
It’s wonderful to know Carlos and our team delivered quick, professional service on your Volkswagen Atlas. We’re glad everything was explained clearly and our staff was patient and courteous. Thank you for sharing your experience.