Carlos Crurz | Page 2

The service was done in a professional way and the service advisor was very polite, great service service advisor was very polite, great service More

by rfrankrodri1 Verified Customer Verified Customer

Print

I received very polite and efficient service. All of my recall issues were handled promptly. All of my recall issues were handled promptly. More

by JAMES.MCCLEAN78 Verified Customer Verified Customer

Print

Service is exceptional, staff are responsive and followed up on my request. Very approachable and considerate. up on my request. Very approachable and considerate. More

by KYLEWHOLMES Verified Customer Verified Customer

Print

As always the service was awesome I'm always treated like family they always check with me before they change any parts. I love Volkswagen Bakersfield . family they always check with me before they change any parts. I love Volkswagen Bakersfield . More

by sandersoncharlene4 Verified Customer Verified Customer

Print

I like it because appointments is easy to get. The customer service is wonderful to. The customer service is wonderful to. More

by Arturo Alvarado Verified Customer Verified Customer

Print

A simple oil change turned into a 7hr ordeal due to negligence. I was scheduled for an oil change on Thursday and when I was contacted to confirm the day before, I was told they were overbooked and it negligence. I was scheduled for an oil change on Thursday and when I was contacted to confirm the day before, I was told they were overbooked and it would be several hours, so I agreed to move it to Friday. I'm not sure what the point of an appointment is, as the oil change took 2.5 hours on Friday. This should only take about 60 minutes with an appointment. No more than 5m after I leave the dealer, the splash guard falls as soon as I get on the freeway and I return to the dealer to spend another 45m only to have them poorly try and secure it, never offering to replace it. It was only when I asked if it was a new splash guard that Manuel, the service rep I was working with, agreed to order a replacement and got me "scheduled" for Tuesday at 8:30 am. Fast forward to Monday, as I start heading out of town at 6 am, the splash guard falls again once I get on the freeway, forcing me to return home and delay my trip to LA. At this point, I'm beyond frustrated and have invested a total of 4 hours for what should have been a "simple" oil change. Yesterday I arrived for my appointment (10m early as always) I asked to speak to the manager as I'm looking to request a full refund for the service and was told he would be notified. I spent another 2 hours waiting around for something that should have taken no more than 20 minutes and have yet to speak to the manager. At this point, I’m beyond frustrated and I ask for an ETA on the repair to be completed and also ask again about speaking to the manager.  Brian finally appears and offers to comp my next oil change but will not refund my service costs. I advise him that I am not interested, as I would not be returning to this dealership for service. On top of poor SLAs this service department is reactive instead of proactive in how they operate. It’s clear they do not respect their customers' time, which is priceless. Please keep in mind that this is my 3rd vehicle that I have purchased from this dealership throughout 2 different owners and service has only gotten worse, which is why I will never purchase a vehicle from this dealership, let alone return for any service work. While this might fall of deaf ears, I hope the VW Owner gets to read this review. More

by MKVI Verified Customer Verified Customer

Print

Intake was exceptional, from there service fell off. I had to initiate the calls as to status and work to be done. I had to initiate the calls as to status and work to be done. More

by LBTRAINMAN Verified Customer Verified Customer

Print

Even though I was just there for an oil change, tire rotation and a recall, the service department listened to my concerns and checked everything out. I was treated respectfully and I appreciated the vi rotation and a recall, the service department listened to my concerns and checked everything out. I was treated respectfully and I appreciated the video they sent of the service. I just wished they called or texted me when my car was ready for pickup. More

by muddaof3gs Verified Customer Verified Customer

Print

Raul is amazing and very good at what he does. Excellent service and excellent pricing. I will keep buying cars from VW Bakersfield bc of Raul. Excellent service and excellent pricing. I will keep buying cars from VW Bakersfield bc of Raul. More

by SUNRISE.NV775 Verified Customer Verified Customer

Print