40 California Lexus Dealers

Stay away from this dealership, service was horrible. - rajnichaudhari59

Stay away from this dealership, service was horrible. They said that you can bring your oil change coupon but after oil change did not take the coupon. I never asked for tire rotation but they did it and charged us extra money. Manager and staff were rude and aggresive, No one should use this dealership, we bought out Lexus from them but they did not care. I had worst experience of my life. These people should be fired, they did not want to communicate. service staff even did not want to connect me to someone who could help us. We were helpless, had to pay extra to get our car back after oil change. worst experience of our life !!!!!

Great deal on the price on my 350 RX. - Oceanic15

Great deal on the price on my 350 RX. Sales reps and managers are patient and helpful. Thanks to Greg and Andrew for taking care of us. If you need a car reach out to these two. Awesome job!!!

BUYER BEWARE! - 4hazelis

BUYER BEWARE!!! All the things you hear about and hope don’t happen when working with dealerships happened when buying my Lexus from Lexus Santa Monica dealership. Given lots of attention and calls when considering purchase then, once paperwork is signed, zero follow up. Customer service is disappointing, felt sucker punched in gut having just paid a huge amount for my car, and overall incredibly frustrating experience. Bought brand new 2024RX+ in first week of May, 2024. Paid full price plus additional $3k dealership required paint and interior protection options. Signed paperwork with 4 miles on it. Had ahipped to Oregon and arrived with 56 miles on it and a door ding type of dent on front passenger side. Transport driver provided pic of car with dent from pick up at dealership. I called immediately and spoke to Naz the sales person who reassured me that they would take care of it. No contact from them for 6 weeks! I called and left messages, tried to contact managers by phone and email…no response. 2 months in I call, Naz answers. Told to get estimate and let them now how much and they will take care of it. I do that. EST is $208. Again radio silence! Another month goes by and I get Naz on phone. She says that her manager won’t let them pay for the whole amount. WHAT!!! That they will pay for half of the amount and I will need to file a report with the transit company so that they learn to be more responsible when picking up car and doing inspection. 😳 😡 as if I haven’t been patient enough or put in enough effort getting them to do anything!!! So not worth the frustration! EXTREMELY POOR CUSTOMER SERVICE….especially by MANAGERS!!! To this day, I have received $0 reimbursement. While I do love my Lexus, and I swear by our LEXUS Dealership in Eugene, I would not work with Santa Monica Lexus again.

I knew what features I was looking for when I walked in - SARAH JIMENEZ

I knew what features I was looking for when I walked in the dealership early Jan 2023, I was determined to get what I wanted. My sales rep Corey didn't push to sell what was in available inventory. He helped get my car ordered with the exact specifications. They told me it would take 6 months to get and I understood since I also work in manufacturing and saw the excessive lead times for many components. This weekend after 4 months I had my car delivered and I was beyond excited. Thank you Corey and all the support staff at Lexus of Santa Barbara. I love the car and the service each and every one provided during the purchase and delivery process. I never felt that pushy sales vibe it was he was very informative and setup my vehicle to my needs before I drove off. When I'm ready to purchase another vehicle I will make sure to return to Lexus of Santa Barbara. <3

Dealership is excellent. - william_sutliffe

Dealership is excellent. Service department is thorough and courteous. Workmanship is top notch. Service writer Ruben is outstanding!

Fantastic - Shelley

My experience at Lexus of Westminster was exceptional. I purchased an used Toyota Sienna, and still received top-notched treatment. Michael Huh was our salesman. He was attentive, comprehensive, and honest. The deal was quick and painless. Thank you

EXCELLENT service by everyone at Coliseum Lexus of - Julie L.

EXCELLENT service by everyone at Coliseum Lexus of Oakland. I recently purchased a new ES350 and traded in my old Lexus. From my first contact with Chimgee Shatar (Master Certified Sales Consultant) through my conversations with Ron Fortt (General Manager) to finance paperwork and contracts with Sayed Massoud (Finance Manager) I could not be more satisfied with their service. Chimgee answered all of my calls, texts and emails promptly and accurately. Even though I repeated several questions, she was so patient and kind to continue to answer them and explain the auto features to me. Upon delivery of my immaculate car, she went through the set up and even sent me some videos to watch at a later date. This sales woman is tops!!! We all know there is a lot of important paperwork involved when making an auto purchase and Sayed is efficient and responsive while getting you through all the papers. And guess what, no tricks at the end! Lastly, I would like to thank Ron Fortt as he is definitely the consummate professional. When you work with folks that are professional and happy it shows me that the people that lead must be doing a great job. Thanks again Coliseum Lexus for all your help.

I have had multiple visits here. - xmarc999

I have had multiple visits here. The staff are all friendly. I had an initial great experience with Chris Samler, who sold me a Certified PreOwned Lexus. Shout-out to Lars also, who plainly discussed the pros and cons of various service packages. My subsequent visits were all with service personnel, mostly for maintenance, thank goodness. All the service personnel are knowledgeable, professional, competent, and friendly. Freeman Lexus (and Freeman Toyota) are family-owned, and the pride of ownership shows. I highly recommend this dealership both for sales and service. I read some of the negative reviews here and they are so far off of my experience that they make no sense to me. In all my contacts with Freeman Lexus, they have always spoken and acted with integrity.