79 California Kia Dealers

We just bought a new Sorento there and the service was - snthompson08

We just bought a new Sorento there and the service was excellent. Our sales rep, Ray, was very knowledgeable and did not pressure us to make a quick decision. He explained the differences between the trim packages and helped us choose the right vehicle for us. Sarah was very pleasant to work with completing all of the paperwork. he explained all of the features and differences between trim packages.

When I bought my new 2023 Kia Niro a couple years back, I - Adamk

When I bought my new 2023 Kia Niro a couple years back, I was definitely happy how I was treated. Not just by the salesperson, but everyone involved like the loan guy and also the guy from the service department that came over after I had purchased to go over every feature in detail no matter how long it took. I had to write a little review to counter balance some negative reviews on here. I’m definitely going to buy my next vehicle here

Gave me the best price among all the local dealerships in - Puritl

Gave me the best price among all the local dealerships in the area without the long dragged out haggling process.

I was looking for a new car but not seriously when i - chriswalger

I was looking for a new car but not seriously when i stopped at El Cajon Kia. I was interested in a Kia Stinger and they happen to have three to choose from. Kelsey was great, no pressure sales tactics and polite conversation on the test drive. Negotiating went as expected, dealer add ons were offered and i declined. Paid the sticker price. I came in late and they didnt rush me out of there. I found an issue with the bumper before i left and asked if it could be re-painted. The first attempt was disappointing. Very poor quality with lots of defects. I asked them to paint it again, i liked the car and didnt want to walk away. The second time took a week but a loaner vehicle was provided. When i picked it up it looked fantastic! Very thankful for the Kia Team, Kelsy, Juan, and Tony, for working with me on this. and now i have a car i love!

We had a great buying experience today with Freddy. - NatalyR

We had a great buying experience today with Freddy. He was friendly and knowledgeable. It was the easiest buying experience we have ever had. We are happy with our new car and we would definitely recommend this dealership to anyone.

Beware of the Roseville Kia Dealership. - jazystorm22

Beware of the Roseville Kia Dealership. This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my husband and I purchased a Kia 2024 EV9. I met with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue. Sales managers Hurtado, Vue, Matz and finance manager Costello told my husband and I the following: It is the policy of Kia that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not Kia’s policy. We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance America. Managers submitted the customer satisfaction survey without our authorization. Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application. Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. Wells Fargo denied our application saying that the “term was excessive”. Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight. Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions regarding customer sales experience. The Roseville Kia Dealership should be investigated for conducting, in my opinion, unscrupulous business practices.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

Just bought a car last Saturday June 1st from Kirby Kia - laurie j

Just bought a car last Saturday June 1st from Kirby Kia in Ventura, CA. From our terrific salesperson John Gonzales, who helped me find the perfect car (a 2024 Sportage), to Mark Morehead, who helped us with the pricing until we were satisfied, to the very end, when we got the financing and final paperwork with David Otremba. Everything was quick and seamless! I would definitely drive a bit out of my way to shop cars there again. There are Kia dealerships closer to my home but this location had a great selection of everything. I've had Cadillacs and even a nice Maserati, but I LUV my new Sportage!! Thanx Kia Kirby team :}

Restoring my faith in car dealers! - Mark

Restoring my faith in car dealers! My retired in-laws were T-boned by an uninsured driver in Paseo Robles, and I live way down in S OC. They had planned on driving their current, spotless 2016 Kia Sorrento forever ~ and it looked the part. They didn't have "extra" funds, but I was determined to get them a new Kia ('23 or newer), which they loved. Let me tell you, there are some dealers that give the industry a black eye ~ I'm talking about you, Kia of Palmdale who trumpets "no dealer mark up" but requires you to purchase $3,500 in "manditory upgrades" like TWO different exterior paint protection packages, and $450 to etch your VIN on a catalytic converter (done free at AAA!). I was also challenged with finding a Unicorn. It had to be a hybrid (not too bad), but also had to have the grey / not black interior AND be a non-dark exterior (Yeah, I'm down down to a handfull). Oh! And I had to do all of this by phone and email. And they needed it now, as they had no vehicle. I reached out on Future Kia's website after finding one that met their specific requirements. Most of the time, website responses would be delayed, automated and slow. Not them! Future Kia of Clovis responded like a well oiled machine, while every person (and we spoke with EVERYONE through the process - from the GM down!) was honest, knowedgeable, didn't pull any punches, and willing to REALLY work with us on a challenging situation. The proof is in their performance. Not only did we get a 2024 (and a price far cheaper than Kia of Palmdale's '23 ~ with more equipment on it!) But because my 80 year old in-laws were recovering from the accident (and PTSD it seems), Michael, the GM arranged to have a team of drivers deliver the Sorrento all the way out to Paseo Robles, walk them through all the intricacies of the car (pairing of the phones, the infamous "getting the garage door opener" to respond) the very next day! And we got the deal done VERY fast without setting a foot in their door (which was 2+ hours away!). So to Michael, Juan, Derek and the entire team ~ THANK YOU for making a horrible situation so much better! I can't recommend Future Kia of Clovis strongly enough!

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

warning!!! deceiving and dishonest people - yanni

so sorry i walked in this place they gave me false promises to convince me sign the contrect when i came back 1 day after i found out i wad frouded the dealership manager was agressive and scary and didnt care to hear what i had to say. be carfull from this people... i already file a complain with department of viacle investigations just wanted to warned you all before making my mistake

I am a very experienced car buyer, have worked with - happycamper54321

I am a very experienced car buyer, have worked with countless sales reps, and Alex Pernia is up there with the very best. I worked with Alex on an EV9 and had a stellar experience. We discussed details over the phone. The entire exchange was very transparent - I was upfront in giving him the numbers I was looking for, and he was honest in letting me know which levers he could pull and what was possible or not. When I met him in person on the day of my appointment, I got to see how genuine of a person he is. He didn't try to adjust the numbers we agreed on. He didn't try to upsell me on packages I didn't need. He executed the transaction honestly and efficiently. When the Finance office was taking too long to process my contract, Alex hustled to get my new car detailed, inspected, and every minor issue addressed. He did this on a day when the building's A/C wasn't working, and he was sweating but working happily to get me into my new car. I hope to buy every car from Alex.

I’ve traded in my car here a couple times and had no - pbandi012

I’ve traded in my car here a couple times and had no issues whatsoever, the best staff and easily the best experience I’ve had with a dealership ever.

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

This was my first vehicle purchase, and I had been - DocBrock

This was my first vehicle purchase, and I had been dealing with dealers playing markup games, ad-ons, etc. while trying to find an EV I wanted. Steven's Creek had good reviews online and was nearby, so I gave them a shot. I started with Abe K, who setup my test drive and got me started on my purchase, including initial negotiations. While I clearly stated I was not looking or able to walk out the door with a vehicle that day, he did rush me to the finance office. However, when I reiterated I was not ready to close a deal, he and the finance manager immediately backed off and let me put a deposit on the vehicle, as I wanted to take a day to think things over. I came back and worked with Kevin Hong to go back over the numbers of the deal, who was very nice, but felt I would be better off speaking with the GM, Tony Khatib. Tony took time with me to go over every number, explain everything, and even sweetened the deal to make it so I walked out with what I felt was a good purchase. Low-pressure, friendly staff, no games. If I stay in the market for a Kia later, Steven's Creek will be my first stop.

Great customer service - snyds31

David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.

Amy had helped us . - easters3909

Amy had helped us . Start with she had a great personality.and was so helpful .had all the answers to any questions we had . Thank you Amy for all your help. The Easter’s

Excellent customer care, excellent service, excellent - Mel@Deb

Excellent customer care, excellent service, excellent communication. I have absolutely no complaints about my services with them for 7 years now and I used them from 2002-2004 in the past. I will continue to bring my needs here.

Kia dealership, the service department Grant and the guys - Scooby-Doo 1989

Kia dealership, the service department Grant and the guys work really hard pease know they are trying their real hard to help go in with a better attitude I had a miscommunication and we all were respectful to each other they are people to that work hard for us god bless everybody

I purchased a vehicle on May 18 with Saul. - Chris Juarez

I purchased a vehicle on May 18 with Saul. Everything seem to go well other than the second key for the vehicle was not available. I purchased the vehicle because I was promised to be given the key in the next couple days. Little did I know that this key situation was going to be become a two month long process. Saul reached out several times within the next couple of days so that I could complete the customer satisfaction survey. I reluctantly agreed to do it even though I had not received my second key. Saul made sure to be on the phone with me as he COACHED me on what I should answer for every survey question. I ended up giving a perfect score due to the COACHING I received throughout the survey. I reached out to Saul several times within the next couple of weeks in order to find out when I was going to get my second key. First I was told it was missing and then I was told it was lost and they would have to order a new key. June 25 was the last time I reached out to Saul without getting a response as to where the 2nd key situation stood. I waited and waited and on July 15 I decided to take it up with management. I called and ask to speak to the sales manager and I got transferred to Edwin. He listened to my concerns and said he would take action. He called me an hour later to tell me that he had actually found the key and it turns out he had found the original key. Even though Saul told me about a month earlier that the second key was lost. Edwin told me that he was going to FedEx the key, which I felt was a little risky being that it could get lots in the mail. I asked if they could personally deliver it being that this key had been lost for two months and I didn’t want to risk the key being lost in the FedEx process. I asked them to please contact me with their decision to either FedEx the key or hand delivery it. I didn’t get a call back. The next day, July 16 I called and asked to speak to Edwin and I was told he was not available and that he would call me back. I called a second time a couple hours later, and I was told he wasn’t available either. The next day July 17 I called again because Edwin never called me back. So for the third time I called again and asked to speak to Edwin and I was told by the person who answered the phone that they didn’t have Edwin extension so they couldn’t transfer me over. This sounded like a flat out lie. They said they would rely the message to Edwin so that he could call me back. July 17th came to an end and I never received a call back. At this point I’m about to make my second payment, and still no second key.

Turn in leased vehicle - Benthomas00

Went to turn in a lease vehicle and look for a replacement car. Sales people said their system had been down for a week and could not accommodate us. Suggested we go to Irvine Kia. Why have a dealership? Very unimpressive

Awesome staff and service! - Nathan1

I absolutely love my new Kia! The staff was very helpful and possesses excellent customer service skills! Highly recommend! The process was easy and the paperwork was much faster than I expected.

crankshaft pulley bolt - R&T

I am consistent about maintaining my car and when things come up. Had a weird vibration in the steering wheel that was diagnosed as nothing. This happened just prior to the 100,000 mile warranty expiration. I took it in again when it persisted, just slightly after the 100,000 mile warranty expired and the problem was diagnosed as a broken crankshaft pulley bolt. They also gave us the impression that they knew if was probably this problem when we brought it in originally. I was furious but what can you do. Now, years later, I receive a class action lawsuit notice about this very problem. Bad news is that I have sense tossed the receipt to prove that I had to pay the $1,000+ repair bill. Very, very frustrating.

I bought a used car from B.S. (Sales Consultant) for... - jianyun

I bought a used car from B.S. (Sales Consultant) for >$10,000 and accepted the high loan interest they provided. Car died on the freeway on the same day while I driving back from the dealer. It was very dangerous because the car suddenly died on the freeway, and my pregnant wife was also in the car. I barely managed to pull it over and called AAA for help. The car was towed to an auto repair recommended by AAA. They found that the alternator was dead, and the battery was newly replaced so that the problem of alternator could not be found immediately while I test drived the car (a new battery could sustain for a while even with a bad alternator). The dealer also covered the fact from me that the bumper of the car had been replaced, for reasons unknown. I had to replace the alternator for over $1,000. We went to the dealer for an explanation on Saturday. B.S. and R.S. ( Sales Manager) promised to contact their mechanics and get back to us on Monday. But they did not. When I called R.S. several times on Tuesday, he said he would definitely reply me on Wednesday. But he did not come back at all (nor did he reply my call) within the whole week. All the above are pure facts. You can make your own judgement now.

Huge shout out to Essa Karimi at Dublin Kia! - Nikki

Huge shout out to Essa Karimi at Dublin Kia!! Thank you for being you & truly helping us find what’s right for our family & works within our budget.

jacob was great. - Artemanes

jacob was great. straight shooter. kept his word on phone conversations. we got the car we wanted at the price we expected. nice experience!

We did find a KIA Forte my son liked but we wanted to - virginia9223

We did find a KIA Forte my son liked but we wanted to look at other dealerships. I had asked the salesman to get me their best price out the door and to call or text me. He never got back to me so I texted him and asked again. Told me he got busy but he would check. Then instead of Checking with the manager in best pricing he sent me the paperwork on the windows of the 2 autos. I already knew the MSRP. Didn’t seem to be interested in selling an auto. We went to Visalia and bought a Toyota. If he had gotten back to me we probably would have never went to a Visalia and my son would be driving a KIA instead of a Toyota.

Awesome - Stefca37

I had an amazing experience at Fuller Kia the sales consultant Elise Luna was professional and honest I recommended 3 of my friends to purchase a kia.

Mother "Load of Poo" Motors - Jan.Stock

Buyer beware! I drove 750 miles (one way) to look at a used car that had been on their lot 113 days. When I arrived, I found out the cruise control didn't work (their description said everything was in working order). The repair would cost me $500, so I offered them $500 less than the fair market value of the car. They refused, and would only lower the price $100. But even then, their price was still $300 above the fair market value! Their condescending tone made me feel just awful. Furthermore, if I HAD decided to buy the car, they were going to send me out the door with nothing more than a receipt for the purchase. I asked why they didn't offer a temporary registration to get me home to Utah, and they said they don't do that. What?! I will never do business with them. Ugh!