78 California Kia Dealers

We just bought a new Sorento there and the service was - snthompson08

We just bought a new Sorento there and the service was excellent. Our sales rep, Ray, was very knowledgeable and did not pressure us to make a quick decision. He explained the differences between the trim packages and helped us choose the right vehicle for us. Sarah was very pleasant to work with completing all of the paperwork. he explained all of the features and differences between trim packages.

Gave me the best price among all the local dealerships in - Puritl

Gave me the best price among all the local dealerships in the area without the long dragged out haggling process.

I was looking for a new car but not seriously when i - chriswalger

I was looking for a new car but not seriously when i stopped at El Cajon Kia. I was interested in a Kia Stinger and they happen to have three to choose from. Kelsey was great, no pressure sales tactics and polite conversation on the test drive. Negotiating went as expected, dealer add ons were offered and i declined. Paid the sticker price. I came in late and they didnt rush me out of there. I found an issue with the bumper before i left and asked if it could be re-painted. The first attempt was disappointing. Very poor quality with lots of defects. I asked them to paint it again, i liked the car and didnt want to walk away. The second time took a week but a loaner vehicle was provided. When i picked it up it looked fantastic! Very thankful for the Kia Team, Kelsy, Juan, and Tony, for working with me on this. and now i have a car i love!

My Spouse and I visited Kearny Mesa Kia over the weekend - N.T.

My Spouse and I visited Kearny Mesa Kia over the weekend to see the 2024 EV9. Our current EV is up for lease return later this year, and we wanted to check out our options from different automakers. When we parked, Ross, the Sales Manager, was out in front of the dealership, and when we told him why we were there, he immediately called Modar to have him come to show us the EV9s they had available on the lot. Modar was very helpful in answering our questions, professional, and in no way was he ever pushy during our visit. We made it clear when Modar introduced himself that we were just shopping and would not take a new car home that day. Modar said no problem and proceeded to give us a nearly 45-minute demo of the EV9. He let us both test-drive the GT he had on the lot and then showed us examples of the lower-trim models for comparison. What really impressed me (other than the EV9 itself, Wow, is it a great EV!) is how laid-back and non-intrusive Modar was; he never asked us any cringy salesperson questions like what our jobs/incomes were, our credit scores, or what our payment was on our current car, etc. Other than asking what make/model EV we currently had and when our lease was due for return, he focused solely on showing us all the many features of the EV9 and allowed us to figure out if it'd be a good fit for us. At the end, he shook our hands, thanked us for coming by, and gave us his business card to call him if we decided to go with the EV9. Again, I was shocked there was no attempt to drag us into the dealership for a sales pitch or hard sell by a sales manager. We still need to test drive a couple of other EVs before we make a decision, but if we end up going for the EV9, I will definitely give Modar, Ross, and Kearny Mesa Kia the first shot at getting us into our next EV.

Big warning! - ariel

Big warning!!! I will never buy from here again! This is my second car from this dealership. I was trying to be a loyal customer even after my family wanted to me to go to nessian because of how great they are treated over there. My salesman was great in the beginning but failed to follow through. My first car had a recall on the trunk and could not be opened. He promised me that he would get in touch as soon as they fixed the trunk because of the personal items I had in there. A week later I got in touch with him and once again he said he would let me know after the weekend was over and I never heard from him again. Three weeks after I had the new vehicle my check engine light comes on while driving it on a Saturday. I tried calling them around noon for almost two hours and never reached them. That Monday I finally got ahold of them and they told me to bring it in, it probably just needed to be reset. I took it in and I get a call from them that the vehicle is ready and that it looks like a rodent chewed a wire and its going to be 500+ dollars to replace because it messed up the c02 sensor. I live in a community that has pest/rodent control. In the four years I've lived here, I've never had a problem or have had any rodent dropping in my garage or driveway or with any of the three other vehicles that are parked here. I purchased this car because I'm a single mom...the warranty is what had sold me and the low miles. I talked to one of their mechanics, who was very sweet! I asked if there was rodent droppings inside. He said no, I didn't check nor took any photos. He also said he didn't realize what a short time I had, had the vehicle and if it was up to him he would replace it but wanted me to talk to his manager. The service manager was very rude and in his office.. I quote, "so what are you wanting from me?" He first told me that it had to have happened right then and there and I was like well wouldn't there be a dead rodent because it came on while I was driving. Then he changed it to it had to have happened last night, those sensors are sensitive. At the very end of the conversation in which the manager acted like he didn't care at all and said he could only give me 120 dollars off in which I told him I could not afford that after I put a grand down on the vehicle, I proceeded to ask about my old vehicle. He went to look the vehicle up and I explained that my salesman never contacted me and I showed him the previous message with him. They then informed me that the vehicle with my personal items in the trunk went to auction and he insured me that the salesman would contact me by the end of the day because they were in a meeting. I NEVER HEARD ANYTHING BACK AGAIN!! I went to two other mechanics and they told me not necessarily did it happen right away that it could have happened weeks ago. Come to find out the vehicle I got sat on their lot for twenty something days! This has been a very bad experience all around and I will never purchase from them again. As someone who works in customer service, I would never treat any of my customers this way nor did they try to correct any of their mistakes. And as word of mouth goes, I do not have one positive thing to say about this dealership.

I purchased a vehicle on May 18 with Saul. - Chris Juarez

I purchased a vehicle on May 18 with Saul. Everything seem to go well other than the second key for the vehicle was not available. I purchased the vehicle because I was promised to be given the key in the next couple days. Little did I know that this key situation was going to be become a two month long process. Saul reached out several times within the next couple of days so that I could complete the customer satisfaction survey. I reluctantly agreed to do it even though I had not received my second key. Saul made sure to be on the phone with me as he COACHED me on what I should answer for every survey question. I ended up giving a perfect score due to the COACHING I received throughout the survey. I reached out to Saul several times within the next couple of weeks in order to find out when I was going to get my second key. First I was told it was missing and then I was told it was lost and they would have to order a new key. June 25 was the last time I reached out to Saul without getting a response as to where the 2nd key situation stood. I waited and waited and on July 15 I decided to take it up with management. I called and ask to speak to the sales manager and I got transferred to Edwin. He listened to my concerns and said he would take action. He called me an hour later to tell me that he had actually found the key and it turns out he had found the original key. Even though Saul told me about a month earlier that the second key was lost. Edwin told me that he was going to FedEx the key, which I felt was a little risky being that it could get lots in the mail. I asked if they could personally deliver it being that this key had been lost for two months and I didn’t want to risk the key being lost in the FedEx process. I asked them to please contact me with their decision to either FedEx the key or hand delivery it. I didn’t get a call back. The next day, July 16 I called and asked to speak to Edwin and I was told he was not available and that he would call me back. I called a second time a couple hours later, and I was told he wasn’t available either. The next day July 17 I called again because Edwin never called me back. So for the third time I called again and asked to speak to Edwin and I was told by the person who answered the phone that they didn’t have Edwin extension so they couldn’t transfer me over. This sounded like a flat out lie. They said they would rely the message to Edwin so that he could call me back. July 17th came to an end and I never received a call back. At this point I’m about to make my second payment, and still no second key.

We had a great buying experience today with Freddy. - NatalyR

We had a great buying experience today with Freddy. He was friendly and knowledgeable. It was the easiest buying experience we have ever had. We are happy with our new car and we would definitely recommend this dealership to anyone.

Thrilled with the Ford maintenance! - Explorer24

Thrilled with the Ford maintenance! My car runs great. Friendly service, highly recommend, the staff are friendly and professional.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

Just bought a car last Saturday June 1st from Kirby Kia - laurie j

Just bought a car last Saturday June 1st from Kirby Kia in Ventura, CA. From our terrific salesperson John Gonzales, who helped me find the perfect car (a 2024 Sportage), to Mark Morehead, who helped us with the pricing until we were satisfied, to the very end, when we got the financing and final paperwork with David Otremba. Everything was quick and seamless! I would definitely drive a bit out of my way to shop cars there again. There are Kia dealerships closer to my home but this location had a great selection of everything. I've had Cadillacs and even a nice Maserati, but I LUV my new Sportage!! Thanx Kia Kirby team :}

Thank you Steven and all sales managers for the best... - JONLIZZARD

Thank you Steven and all sales managers for the best service best price best of knowing what is going on!! They even threw in a couple free oil changes! Nah only kidding!

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

warning!!! deceiving and dishonest people - yanni

so sorry i walked in this place they gave me false promises to convince me sign the contrect when i came back 1 day after i found out i wad frouded the dealership manager was agressive and scary and didnt care to hear what i had to say. be carfull from this people... i already file a complain with department of viacle investigations just wanted to warned you all before making my mistake

I am a very experienced car buyer, have worked with - happycamper54321

I am a very experienced car buyer, have worked with countless sales reps, and Alex Pernia is up there with the very best. I worked with Alex on an EV9 and had a stellar experience. We discussed details over the phone. The entire exchange was very transparent - I was upfront in giving him the numbers I was looking for, and he was honest in letting me know which levers he could pull and what was possible or not. When I met him in person on the day of my appointment, I got to see how genuine of a person he is. He didn't try to adjust the numbers we agreed on. He didn't try to upsell me on packages I didn't need. He executed the transaction honestly and efficiently. When the Finance office was taking too long to process my contract, Alex hustled to get my new car detailed, inspected, and every minor issue addressed. He did this on a day when the building's A/C wasn't working, and he was sweating but working happily to get me into my new car. I hope to buy every car from Alex.

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

This was my first vehicle purchase, and I had been - DocBrock

This was my first vehicle purchase, and I had been dealing with dealers playing markup games, ad-ons, etc. while trying to find an EV I wanted. Steven's Creek had good reviews online and was nearby, so I gave them a shot. I started with Abe K, who setup my test drive and got me started on my purchase, including initial negotiations. While I clearly stated I was not looking or able to walk out the door with a vehicle that day, he did rush me to the finance office. However, when I reiterated I was not ready to close a deal, he and the finance manager immediately backed off and let me put a deposit on the vehicle, as I wanted to take a day to think things over. I came back and worked with Kevin Hong to go back over the numbers of the deal, who was very nice, but felt I would be better off speaking with the GM, Tony Khatib. Tony took time with me to go over every number, explain everything, and even sweetened the deal to make it so I walked out with what I felt was a good purchase. Low-pressure, friendly staff, no games. If I stay in the market for a Kia later, Steven's Creek will be my first stop.

Great customer service - snyds31

David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.

Amy had helped us . - easters3909

Amy had helped us . Start with she had a great personality.and was so helpful .had all the answers to any questions we had . Thank you Amy for all your help. The Easter’s

I am 70 years old and in all my years, I am failing to - jwinters

I am 70 years old and in all my years, I am failing to remember a time where cusotmer service by any company has been as bad as what I am experiencing with Perris Valley Kia. Last week, I received a notification from Kia America stating that my car qualified for a theft deterrent installation at no charge and that I should make an appointment with my local Kia dealer to get it done. So, of course, the next thing I did was go to the Kia Perris Valley website, where I already have an account as I have had work done on my car done before and when I signed in, it stated that there is no recalls on my car and then if I need to bring it the initial estimate would be $169!! xxx??? So, I called them at the number provided for service on the dealer's website. Young lady answered the phone and I briefly told her what the issue was and was told I had the wrong department that i wanted service (well, that is the number I called so already there is a problem) and she transferred me. The phone rang multiple times until answered by an automated system which said that there was no one available to take my call and then it just hung up on me. So, I called again, this time calling the general number as listed on the website. I pressed "2" after being prompted, for the service department and person answered it in the service department. I explained about the notice, the no recall notation on the website and about no online appointments for 30 days at least when trying to make an appointment online. He told me that it was the website policy to not accept appointments within a 30 day period (GREAT way in my opinion to chase customers away) and then he told me that I needed to make an appointment and he would transfer me to the appointment desk. The call was transferred and again, no human, phone was answered by automated system which said There is no one available to answer your call and then just "beeped". Nothing about leave a voice mail, a number after the beep or anything, just the beep. I left a message anyway not even knowing if that is what was expected. so, after that, I completed the contact form on the Perris Valley KIA website at https://www.perrisvalleykia.com/contactus and explained my situation. The only responses I have received so far is from the sales department. My situation has had nothing to do with sales, I have never mentioned sales and believe you me, I never will mention sales at this dealer even if they were the last dealer on the planet. I would rather walk than buy a new car from this place. I received no less than 7 or 8 emails and texts combined from the dealership sales department including from the general Sales Manager himself. Obviously their contact system does nothing more than create auto-responses from their sales and marketing department and that no one reads the information or requests provided in the initial contact. This morning, I took the chance by calling the phone number that was on one of the many emails I received from a Mr. Adam Awwad of the sales department in hopes it was a direct line. He answered, it was a direct line. I asked him why he was contacting me and he said he was responding to my inquiry (Yes, that is what he said) about a new car. I told him I wanted to talk to the general manager or the dealership owner. He said hold on, I could hear him in the background talking to someone saying that there is a (my name) on the phone with a complaint. The phone was picked up by the an person saying he was the Sales Manager,, I did not catch his name but I believe it was Jose Salgado, who, believe it or not, was one of the people who sent me an email that said, "My name is Jose Salgado General Sales Manager, I see that you have been in communication with Alexander Niebla about the Kia Full Line. If there is anything that I can do to earn your business please let me know." I have more but limited by character count

Excellent customer care, excellent service, excellent - Mel@Deb

Excellent customer care, excellent service, excellent communication. I have absolutely no complaints about my services with them for 7 years now and I used them from 2002-2004 in the past. I will continue to bring my needs here.

Kia dealership, the service department Grant and the guys - Scooby-Doo 1989

Kia dealership, the service department Grant and the guys work really hard pease know they are trying their real hard to help go in with a better attitude I had a miscommunication and we all were respectful to each other they are people to that work hard for us god bless everybody

Turn in leased vehicle - Benthomas00

Went to turn in a lease vehicle and look for a replacement car. Sales people said their system had been down for a week and could not accommodate us. Suggested we go to Irvine Kia. Why have a dealership? Very unimpressive

Awesome staff and service! - Nathan1

I absolutely love my new Kia! The staff was very helpful and possesses excellent customer service skills! Highly recommend! The process was easy and the paperwork was much faster than I expected.

crankshaft pulley bolt - R&T

I am consistent about maintaining my car and when things come up. Had a weird vibration in the steering wheel that was diagnosed as nothing. This happened just prior to the 100,000 mile warranty expiration. I took it in again when it persisted, just slightly after the 100,000 mile warranty expired and the problem was diagnosed as a broken crankshaft pulley bolt. They also gave us the impression that they knew if was probably this problem when we brought it in originally. I was furious but what can you do. Now, years later, I receive a class action lawsuit notice about this very problem. Bad news is that I have sense tossed the receipt to prove that I had to pay the $1,000+ repair bill. Very, very frustrating.

I bought a used car from B.S. (Sales Consultant) for... - jianyun

I bought a used car from B.S. (Sales Consultant) for >$10,000 and accepted the high loan interest they provided. Car died on the freeway on the same day while I driving back from the dealer. It was very dangerous because the car suddenly died on the freeway, and my pregnant wife was also in the car. I barely managed to pull it over and called AAA for help. The car was towed to an auto repair recommended by AAA. They found that the alternator was dead, and the battery was newly replaced so that the problem of alternator could not be found immediately while I test drived the car (a new battery could sustain for a while even with a bad alternator). The dealer also covered the fact from me that the bumper of the car had been replaced, for reasons unknown. I had to replace the alternator for over $1,000. We went to the dealer for an explanation on Saturday. B.S. and R.S. ( Sales Manager) promised to contact their mechanics and get back to us on Monday. But they did not. When I called R.S. several times on Tuesday, he said he would definitely reply me on Wednesday. But he did not come back at all (nor did he reply my call) within the whole week. All the above are pure facts. You can make your own judgement now.

Huge shout out to Essa Karimi at Dublin Kia! - Nikki

Huge shout out to Essa Karimi at Dublin Kia!! Thank you for being you & truly helping us find what’s right for our family & works within our budget.

jacob was great. - Artemanes

jacob was great. straight shooter. kept his word on phone conversations. we got the car we wanted at the price we expected. nice experience!

We did find a KIA Forte my son liked but we wanted to - virginia9223

We did find a KIA Forte my son liked but we wanted to look at other dealerships. I had asked the salesman to get me their best price out the door and to call or text me. He never got back to me so I texted him and asked again. Told me he got busy but he would check. Then instead of Checking with the manager in best pricing he sent me the paperwork on the windows of the 2 autos. I already knew the MSRP. Didn’t seem to be interested in selling an auto. We went to Visalia and bought a Toyota. If he had gotten back to me we probably would have never went to a Visalia and my son would be driving a KIA instead of a Toyota.

Awesome - Stefca37

I had an amazing experience at Fuller Kia the sales consultant Elise Luna was professional and honest I recommended 3 of my friends to purchase a kia.

Mother "Load of Poo" Motors - Jan.Stock

Buyer beware! I drove 750 miles (one way) to look at a used car that had been on their lot 113 days. When I arrived, I found out the cruise control didn't work (their description said everything was in working order). The repair would cost me $500, so I offered them $500 less than the fair market value of the car. They refused, and would only lower the price $100. But even then, their price was still $300 above the fair market value! Their condescending tone made me feel just awful. Furthermore, if I HAD decided to buy the car, they were going to send me out the door with nothing more than a receipt for the purchase. I asked why they didn't offer a temporary registration to get me home to Utah, and they said they don't do that. What?! I will never do business with them. Ugh!