11 Arkansas Hyundai Dealers

Salesman confirmed price at $35k, after confirming price - Sossi

Salesman confirmed price at $35k, after confirming price over the phone I drove back to dealership where the manager decided he was not going to do the deal if I did not pay an additional at least $1,000.

So I was looking for another EV to downsize into. - cchappell

So I was looking for another EV to downsize into. I saw that Crain Hyundai of Fayetteville had what I was looking for. Smaller but fun EV, a 2022 Mustang Mach-E. I’ve had bad experiences with Crain twice now, so maybe 3rd time is the charm, right? Man, I was wrong. So I went there on Monday, the 22nd, and traded my 2025 EV Equinox. Sounds pretty simple, right? Nahh. There were some paint imperfections on the hood and back driver fender that were agreed to get fixed, along with me getting them the 2nd car key to my car, and they would give me a 2nd key to the Mach-E.  They told me to come on Thursday because their paint guy works then. Okay, no big deal(at least right now). My salesperson says either come at 7 so that service can give me a loaner, or come at 9, and he can take care of getting me a loaner. So I enjoyed the car for a few days.  Thursday rolls around, I get there at 8, and the service department tells me that if it sells, they’re going to give me a loaner, and they will have to take care of it. I’m like, ok, I’ll wait till 9 then. Thinking to myself, all this is Crain Hyundai, that they're supposed to work as a team, but it seems like they're just working in their own section, not helping others.  An hour later, it’s 9, and sales start rolling in, so I walk over through the inside of the building from service to sales. I opened the exterior door that goes to sales, and boom, the door hits something, and I almost hit myself with the door. The side of the building where they are doing construction has a board at the top of the door that stops the door from opening all the way. Another salesperson helps me get through the construction zone to the sales. I get up at the trailer, and they ask me who I am waiting for, and I tell them TD. I wait… still waiting, and 15 minutes still waiting… So then, a nice person told me that TD was not going to be there and he would take care of me. They didn’t know where the 2nd key was to the Mach-E, and my garage door opener to come back on Friday for those, but they can go ahead and get me a loaner while waiting for the paint to get fixed. So while waiting for the loaner, the paint guy sees me and says my car will be done in 30 minutes. Then the salesperson got me a loaner, saying I could take it for a while, so then I did. I came back after a while, returned the loaner, went back to service, and looked for my car, and I found it. I saw that the drive back fender was still not repaired. The paint guy said it’s going to take a little bit more time for that, so you can come back some other Thursday to get it repaired, and I would have to pay for it. I’m like, xxx, that's the whole point of me getting a loaner. So I took back my partially completed car and left.   I ended up working all Friday and called around 6:45ish, and he answered and he would talk to his manager about the brake fluid and see about my 2nd key, and he said he did have my garage door opener. So I said I would come by Saturday for all that, and he said he will be there and wait for me. So now Saturday. I got there, and they had my garage door ready for pickup, which another salesperson had given me. I almost told him I was here about my 2nd key and brake fluid checked or topped off. He said ok, please wait at the service, and they will look at it. So I waited in service for a while and saw TD there, and he said he would check about the 2nd key. I’m like great. So after some time passes, TD comes back and says my car is ready. The brake reservoir was indeed empty, and they checked the brakes and topped it off. Then the bad news that they didn’t have a 2nd key, nor would they pay to get one made, and that came from his manager, even though from the beginning I would get a 2nd key. So that’s why I am making this review of Crain Hyundai to warn others about this, and not to agree to anything without them proving that they do, and I won't be coming back again.

Love everything about this dealership. - Beautiful

Love everything about this dealership.. so helpful, friendly, and knowledgeable.. Would recommend to my friends

Sebastian V. - Wdead2019

Sebastian V. has sold me two cars and both times my experience has been outstanding.

Couldn't have asked for better! - eddieboles

Both Jeremy and Justin went above and beyond in making this experience as good as possible for me! Christmas came early thanks to those two!

One would think that since this is a big Hyundai - JH

One would think that since this is a big Hyundai dealership that integrity and honesty would not be something of concern with this business. At my last two oil changes I was told that my rear brake pads were down to less than a millimeter each and they offered to change them for over $300. My brakes were not even squeaking so I thought it was strange. I ended up buying rear brake pads from AutoZone for under $40 and my husband took care of changing them in our driveway. He showed me that both rear brake pads still had 1/4 of an inch each so they didn't even need to be changed yet! Additionally, at my last oil change I asked Cavanaugh to refill my windshield wiper fluid and top off any other fluids needed. I was told at checkout that the fluids were topped off. Less than 2 weeks after the appointment both my radiator fluid light and windshield fluid lights came on. Again, I went to AutoZone and bought the fluids and topped them off myself. Both bottles were empty after I filled things up so once again Cavanaugh was proven to lack integrity for a quick buck. I also didn't appreciate the oil residue on my steering wheel after I got my car back at the last oil change appointment. They don't wipe down or even vacuum. I remember when Hyundai dealerships offered that plus a free car wash with oil changes. They charge almost $80 for an oil change so I don't get how a quick vacuum and wipe down or complimentary car wash aren't offered anymore. Corporate businesses have definitely gone down hill in the customer service department in recent years. Cavanaugh also doesn't offer a military discount when most other vehicle service garages in the area do. I won't be servicing my car here anymore. I value integrity and unfortunately they failed me twice.

I had major service work done on my vehicle while - Rehoward41042

I had major service work done on my vehicle while traveling — the motor in my Tuscan was replaced. The car was shipped to a local dealership afterward, but no paperwork was ever provided. Fast forward: the vehicle was totaled, and that missing documentation would have made a $2,800 difference in my insurance payout. I contacted the service department, but they couldn’t locate the records. I tried multiple times to reach the General Manager with no response. Because of this lack of follow-through, I was forced to accept a reduced settlement. Even if the service happened years ago, I know paper records are kept — but it felt like they simply didn’t care. The experience made it clear I wasn’t a priority, likely because I wasn’t a repeat customer. The lack of accountability and poor communication was disappointing, especially for something so significant. I cannot recommend this service department or the leadership behind it.

So I tried buying a Tucson from Crain Hyundai in North - Anonymous7399

So I tried buying a Tucson from Crain Hyundai in North Little Rock, they told me it would be $5,000 OVER MSRP. I called Smart and they were only $996 over and that was for a package of items I actually wanted to purchase anyway. So I was pleased. They made the process super easy process and they even delivered it to me after their work hours! I cannot recommend them enough. Thanks to the team that helped me!

2016 Santa Fe - skylerkuettle

Great service really didn't like the price but the dealer worked with us until we got our payments were we wanted them. Very friendly