Crain Hyundai of Fort Smith

Documented Material Misrepresentation & Pre-Existing Engine Failure I purchased a 2021 Honda CR-V Hybrid from Crain Hyundai Fort Smith on May 15, 2026. Prior to taking delivery, my PPI flagged a diag Engine Failure I purchased a 2021 Honda CR-V Hybrid from Crain Hyundai Fort Smith on May 15, 2026. Prior to taking delivery, my PPI flagged a diagnostic trouble code: B296E. Salesperson Tyler Accurso assured me in writing that this was a harmless "low voltage error" from a recent battery replacement. Relying on this explicit material representation, I completed the purchase. This representation was false. I drove the vehicle for less than 3 active days and fewer than 105 miles before a flashing check engine light alerted me to a blown head gasket. A forensic engine teardown by factory technicians at a Honda dealership conclusively documented a severe, long-term pre-existing head gasket failure and a warped cylinder head from chronic overheating. This structural failure existed and was actively present at the time of purchase. When confronted with the independent diagnosis, Sales Manager Ransom Chamness dismissed the claim in writing, asserting the code was for a "power steering pump." Honda CR-V Hybrids do not have power steering pumps – they utilize Electronic Power Steering. Industry diagnostics confirm code B296E targets the Electric Coolant Heater Pump circuit—a critical early indicator of a hybrid head gasket leak. General Manager Chris Attee later advanced a third narrative in writing, fabricating a claim that the code I reported pre-purchase was an "electrical short" and that his team "returned the vehicle to the dealership and completed necessary repairs." This is physically impossible based on the delivery dates and odometer timeline. The dealership has yet to produce any evidence of identifying or addressing the code prior to purchase. Three separate levels of management have now provided mutually exclusive, fabricated written narratives to hide a catastrophic pre-existing cooling system failure behind an "As-Is" shield. I have filed formal regulatory fraud complaints with the Arkansas Attorney General's Consumer Protection Division, Hyundai Motor America, and am initiating formal compliance reviews with the Arkansas State Police Used Motor Vehicle Dealer division alongside civil court action. BUYER’S BEWARE: Meticulously verify all diagnostic codes independently before signing anything with this team. More

A joke of a service department. They will bully you and lie to avoid honoring your warranty. I am incredibly disappointed with the deceptive service and lack of accountability at They will bully you and lie to avoid honoring your warranty. I am incredibly disappointed with the deceptive service and lack of accountability at this dealership. I brought my 2022 Hyundai Elantra in for recalls and four warranty issues, and the entire experience was deeply frustrating. To start, the service person complained that replacing the seat belt tensioner (one of the recalls) was a difficult and involved process. His attitude was exceptionally negative, making me feel like I was inconveniencing him by simply expecting him to do his job. Regarding the warranty issues, I did a physical walk-around with my advisor, Cathy, and clearly pointed out every single problem: 1. Clear coat flaking off one of the wheels. 2. Black chrome finish peeling off the adaptive cruise control sensor on the lower grille. 3. Plastic trim coming loose on the passenger-side rear door. 4. Lint trapped inside the rear driver-side turn signal lens. While they agreed the cheap fixes (the trim and the lint) were covered, the service department went to absurd, insulting lengths to dodge financial responsibility for the two more severe issues. First, Cathy claimed my flaking wheel clear coat was from "curb rash" and the peeling sensor finish was from a "pressure washer." Both claims are outright lies. There is zero physical damage or curb scraping on my wheel, and I am the only person who washes this car and I have never used a pressure washer. When I called her out, she backtracked and said "the warranty lady" had to get involved. A while later, I was taken to the service bay where the story completely changed. Now they claimed a "tire machine" from a previous tire change ruined the wheel, and a "rock chip" allowed water under the sensor finish. The technician and the rest of the staff had a disgusting, highly accusatory attitude throughout the entire interaction. Unfortunately, I was experiencing a medical issue at the time and was too out of it to fight back against their bullying and shifting excuses. Had I been well, I would have handed them the facts they deliberately ignored: * The Wheel: The clear coat is very obviously flaking off close to the face of the wheel. This peeling is happening in an area where a tire machine doesn't even come into contact with the surface. Furthermore, the fact that the other three wheels have no flaking clear coat and there is no road rash present, proves it is a manufacturing defect. * The Cruise Control Sensor: There are other rock chips on the black chrome finish on other parts of the grille, and none of them are peeling or flaking. If one tiny rock chip causes the entire finish to peel or flake off, it means the finish was never properly bonded to the plastic substrate at the factory. Both are clear defects in materials and workmanship. It is crystal clear that this service department intentionally fabricated multiple, conflicting stories just to see what would stick so they could deny high-cost warranty claims. What good is a 5-year, 60,000-mile bumper-to-bumper warranty if the dealership employees aggressively manipulate the truth to get out of honoring it? I didn't buy a Hyundai because I thought it was the highest quality, most reliable car on the market; I bought it for the promised peace of mind of the warranty. This experience completely shattered that trust. I will absolutely never step foot in Crain Hyundai ever again, and I will actively warn everyone I know to avoid the entire Crain corporation. They do not care about customer service, and they do not honor their word. Because of this experience, I simply don't trust this dealership or Crain's corporate office to do anything right, so I will be submitting my photos and a formal complaint directly to Hyundai's corporate headquarters instead. More

One star only because I can't leave zero starts. At first everything was good. But, after returning to the dealership to pick up the truck that I bought, which was a Ford L8000 mini Semi, they park At first everything was good. But, after returning to the dealership to pick up the truck that I bought, which was a Ford L8000 mini Semi, they parked it on the grass OUTSIDE of the dealership. And, the batteries were dead. So, after trying to jump it with my vehicle, all the while multiple salesmen drove by me in the literal freezing cold, I had to leave it until the weather warmed up, and until I could get back to Ft Smith (I live over an hour away.) During that week, the dealership called me and said that they had batteries to put in it, but were going to charge me $1200, because it takes 3 batteries. I, in my most professional tone, told them to pound sand. I went and bought my own batteries, at a $600 hit. Installed them, by myself, and left the dealership. I will not, nor will anyone in my family, ever step a single foot near that dealership. We're actually driving all the way to Rogers to purchase the car that Crain had. That's how much I despise Crain Hyundai. More

Sebastian V. has sold me two cars and both times my experience has been outstanding. has sold me two cars and both times my experience has been outstanding. More

Sabastion V sold me my first ever newer car on June 2021. He was fabulous but the finance guy was a jerk and they let me almost drive off the lot without lug nuts. He was fabulous but the finance guy was a jerk and they let me almost drive off the lot without lug nuts. More

Don't buy anywhere but here! They are the Best! We moved out of the area and we still come back here to buy our cars. We haven't found another dealership that treats us like family. From the moment We moved out of the area and we still come back here to buy our cars. We haven't found another dealership that treats us like family. From the moment you walk in you feel welcomed. This goes for the service department too. Joe Pulliam is the best! Timmie Minks(finance guy) was a pleasure to work with. Josh(sales guy) was very knowledgeable and went above and beyond. I will always buy from Crain Hyundai, because satisfaction after the sale is just as important and Joe Pulliam has never let us down.If you are new to the area or even if you live in NWA like us take the trip I promise you won't be disappointed. More

Great dealer. We had a great experience. Doug Aston our salesman was very polite and honest. The experience went smoothly working with our salesman, sales manager, We had a great experience. Doug Aston our salesman was very polite and honest. The experience went smoothly working with our salesman, sales manager, and business manager. We love our Tucson. More

Great Value, Nice choices, Excellent customer service ! Came in today to find a new used vehicle for my mother! She and I were very delighted with all the choices, and the great job that Zachary did helpin Came in today to find a new used vehicle for my mother! She and I were very delighted with all the choices, and the great job that Zachary did helping us! Additionally meeting Joe Pulliam the general manager who is very cordial and accommodating, everybody did a great job to make our deal happen! Heard about it on KTCS 99.9 live broadcast... Jeff More

Excellent I had a very difficult deal that they made happen. I love my new car and I will definitely return for my next vehicle purchase. I had a very difficult deal that they made happen. I love my new car and I will definitely return for my next vehicle purchase. More

Hayden Ohm I was helped by Noah who actually helped my mother a few months before we bought our car. How he handled my mom was the reason we came and bought from I was helped by Noah who actually helped my mother a few months before we bought our car. How he handled my mom was the reason we came and bought from your dealership. More