Truely the most dishonest car sales practices I've ever - suebaru
Truely the most dishonest car sales practices I've ever encountered and a complete waste of time. Found a truck on their website I wanted to buy last Friday, clicked on the tab to apply for financing through them, filled out all information for for my trade, filled out my application information and got a message saying I had been approved for financing which included the payment amount, term (72 mos - prefilled), interest rate, trade deduction, minimum down payment and final price including fees. I clicked on the button to "accept this deal" and then was asked to select a date and time to "pickup my new vehicle", which I scheduled for the following Monday. I received 6-8 emails all saying "Thank you for buying from Fletcher Honda, your scheduled pickup time is ... let's gather up the essentials you'll need to pick up your new car: Valid Drivers License, Proof of Insurance, Check or Banking Info" I opted to use the upload feature on the website to save time and finalize the deal and sent my drivers license, insurance card and bank statement to them, received 2 videos from a car salesman there, one of which showed the truck I was purchasing in the shop with the salesman saying " getting your new truck inspected and ready for you to pickup...", I proceeded to get a cashier's check for the down payment from my bank and my husband and I took off work for Monday to make the 2.5 hr drive to pick up the truck. Saturday I logged in to the website to see if our documents had been received and if we needed to do anything else before Monday and noticed the truck not only still was listed for sale, but the price had been raised by $1200. Messaged the dealership to find out what was going on and the salesman called me soon after to tell me that the financing application and trade valuation and payment detail features on their website were "simulation only" and didn't actually mean anything, then actually had the nerve to laugh at me and say "there's no WAY you're going to get approved for a 72 mo loan on that truck!" and when I said we'd shared our personal details with them, been told we had a deal, bought a cashier's check and taken off work to pickup the truck we were told we had bought he didn't even bother to apologize, just said again very sarcastically that it was all just a "simulation" and they didn't actually do any of that until the appointment. He refused to even address the fact they raised the price after offering me a "deal" to accept or show any indication he wanted to sell me the truck. Fraudulent business practices start to finish, data mining and completely unethical sales tactics - I've bought 40+ cars in my life from various dealerships and never been treated worse or seen a shadier car lot than this one - buyer beware all the way.
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