563 Arizona Used Car Dealers

E A. - lee_anders

E A. Sierra Vista, AZ 01 5/24/2023Updated review Lawley Hyundai Service Department - May 24, 2023 A couple of weeks ago, I submitted a negative review outlining my past frustrations with attempting to get previously scheduled warranty service attended to through advance scheduling with the Lawley Hyundai Service Representative. On May 22, 2023, I appeared at the dealership for an 8AM appointment for, what I hoped, would the day the service technician would be available to attend to my warranty matter. The service representative, who had scheduled the appointment, fetched the service director, Mr. Herb Santa Maria, who advised he would write the service order for that days work, as he had been advised I had written a review earlier. First, Mr. Santa Maria, stated the technician may not be able to get to the job, as scheduled, due to a backlog having been created from the previous work day. That was disappointing, and I asked then, what was the purpose in making an advance appointment for service, if a technician would not be available to perform the work? I explained customer's time is equally important and when we make an appointment, we simply expect requested work to be attended to. I asked that the technician at least take a look at the requested matter, and then we'd have a discussion about when the work could actually be accomplished. The service director agreed. As it turned out the director did arrange for the technician to begin the warranty work that morning and despite difficulties, beyond the technician's control, the work was completed in about five hours. I left the service department at about 1:15pm, that day. In summary, I'd like to say I was most impressed with the demeanor and professionalism displayed that day by Mr. Santa Maria. Despite having a backlog of work for the Hyundai technician, he recognized a need to attend to my warranty matter. Both he, and the technician, Noah, are to complimented for dealing with unexpected frustrations experienced with Hyundai/Kia in resolving my warranty issue. The job was completed in an excellent manner and in a reasonable time. Looking forward, Mr. Santa Maria provided me with his business card, and encouraged me to contact him anytime in regard to warranty matters. As a Hyundai owner and customer, I appreciate that.

Best experience ever buying a car . - omalleyt

Best experience ever buying a car . Koren O’Sullivan was the best . I have purchased over 30 cars in my lifetime and have never had a experience. Thanks again Tom

Bruce and his son, Tyler are the best. - Mtnbkrclff

Bruce and his son, Tyler are the best. When no one else is willing to help you they will. They will work with the lenders to get in you a nice vehicle. They both are super cool and friendly. They even offer you water. Not everyone does. They willingly warranty their vehicles. Plus if you can; challenge Bruce to history trivia. Again super cool no pressure people. Thank you Bruce and Tyler. You two are the best. Cliff Campbell

Awesome buying experience - Paradise1

All the associates were very nice, they helped me get my car, the deals and payments are affordable..i recommend this place to anyone I'm a very satisfied customer.

G and Jonathan were friendly and helpful. - Michelle

G and Jonathan were friendly and helpful. Made me feel comfortable buying my car here at AZ Luxury Motorsports.

I bought a car from a used car dealership in less than 2 - Chris

I bought a car from a used car dealership in less than 2 weeks the engine started to steam and smoke on me and eventually t would not turn Thrifty car sales would not help me everytime I would call them, they would tell me they would call me back but they never did, just like they tell other people that they have robbed and sold a lemon too. I had just turned 18 and didn't live with my parents, I had to work everyday so I would use the car to get work until it died on me and starting smoking and steaming a week after I bought it then it would not start after 2 weeks of owning it. I called the store and told them what happened and they finally told me to bring it in and I had to pay 160 to tow it. I got there and they kept telling me to wait and I went outside because I yelled at the manager for not helping me sooner and he told me to wait outside. then a mechanic followed me out an kept yelling at me to leave when i could not because my car was broken then he gets in my face and is yelling slurs at me like “xxxxxx’ and ‘xxxxxx” and stated "im going to xxxxing kill you and bury you, im going to dump your body in those xxxxing trashcans'" and then pushed me hard twice and I was waiting to have surgey on my dominate arm because because it was in so much constant pain I couldn not move it so i pulled out my small 2 inch blade pocketknife because I felt threatened and scared for my life because of how he was treating me and threatening me I am disabled and he is twice my size and age then he grabbed my wrist when I was trying to put my knife away because I saw that it did not make him was to disengage in any conflict with me and he wanted it with me and then he made me cut myself then chased my and pinned me against a car a choked me and punched me while my wrist is squirting out blood. Police were called by the business and myself and when the cops showed up about 5 cars pulled up fast and hopped out with their guns pointed at me making me feel like a criminal and they made me lay on the burning hot pavement while nothing happened to the mechanic who attacked me because he did not want to fix my car. The police took me to a holding cell and I had to wait to be released. After they canceled my deal and said the credit bureau did not want to do my deal anymore and canceled it and forced me to resign a new deal and said if I didnt they would only give me 1,500 of the 6,000 and trade in car I gave them. They were trying to sell my resell my car there was even some lady and her daughter sitting in it checking it out the day I had to go re sign so I didn't lose more. Later I just could not end up getting the situation out of my head and I hated the car because of all of the problems and stress going to thrifty car sales brought into my life it is still hard to talk about it to this day especially because I've never gotten any help for the situation they have screwed over so many people thats why they only do businesses by appointments now in a tiny garage that they live in. their insurance needs to look into how much fraud they have committed over the years, I have proof that the committed insurance fraud, I was having a bad day in the rain withe the mustang that I hated the car was starting to have a problem accelerating and I was trying to see why and I lost control and spun out and and crashed and totaled the car and the police came and made a report of it. Thrifty car sales told me he would “ help me” and told me to pay a thousand dollars and he will claim that the accident happened during a test drive and then they sent a tow truck to pick it up and I never saw it again and was left with nothing but 1,500 “credit” at a dealership of his choice. STAY AWAY FROM THIS DEALERSHIP AT ALL COST!!!!!!!!!

Fraud! - Diane

We did a trade and purchase. This dealership has NOT paid off the vehicle in their possession. It’s been 4 months. They are now no longer answering calls, website is down and no where to be found. So I’m making 2 car payments, paying insurance on 2 cars and I’m pissed!!!! Meeting with attorneys tomorrow.

I viewed the ratings here before visiting the dealership. - Yuma Ram Purchaser

I viewed the ratings here before visiting the dealership. So, I was prepared for the worst. My experience however was far from that. Unfortunately for the dealership I didn't purchase from them - partially due to these reviews. The vehicle I looked at was priced great! I couldn't find an issue with it at all. You might say it was too good... so that combined with the poor reviews kept my wallet in my pocket. Also they did tell me they were charging $600 for the windows tinting on the vehicle, which is WAY too high and a ridiculous markup anyway. But I want to see the good in people and maybe, just maybe, this dealership is trying to rebrand itself. The young salesman I delt with was courteous and professional and seemed genuinely interested in trying to get me into the vehicle I was looking at. But they did break out the '4-square' worksheet which a little online research will tell you to walk away from if the salespeople bring it out... So maybe they have some room for improvement. But again, my experience there was nothing like I expected. Give them a chance.

Stay away from this place! - Luke D

Darin and the office staff were great. However, three months after trading my truck in, Shane Beus (the owner) had STILL not paid off the trade in. No explanation or communication from him on why. Turned into the most unprofessional and unethical business deal I've ever been part of. Wasn't just the games being played with not paying off the trade in, it was the complete lack of respect and integrity. I continued to pay on a truck 3 months after they took possession of it, and then they listed it for sale when they hadn't even got the title from the lien holder yet. Consumer fraud, breach of contract... call it what you will, it was a terrible experience.

We have purchased a vehicle with this company and we - Lydeeeee

We have purchased a vehicle with this company and we were very happy from the time we walked in to the time we left with our vehicle thank you very much we will be coming back for more vehicles if one becomes available that we are looking for Thank you Goldies!!

Worked with Holly Martin at the Peoria branch. - barbmspt

Worked with Holly Martin at the Peoria branch. Car buying experience was excellent. Everyone was professional, courteous, and helpful. I have used the car buying services in the past and this experience was just as good. I would use the car buying service again if I have the need for another car in the future.

Beware of very shady operations. Illegally repossessed my... - jls380

Beware of very shady operations. Illegally repossessed my vehicle when all payments were made early and actually paid over what was due on the bi-weekly payments. After not doing the paperwork correctly and asking things of me that I was unable to provide which they should have known because this is their line of business they're now holding my car Ransom demanding I sign a rewritten contract of course changing the payments and everything else about the deal. The only thing Annie the sales girl cared about was getting her commission check and getting out of the office as early as possible and rushing everything through. And she not been in such a rush maybe we wouldn't be in this situation. I've called numerous times to try and straighten this out with no response from the general manager. The finance company sent the general manager an email telling him to return my vehicle immediately but he is not doing so. Credit security acceptance was not even aware that he proceeded with this repossession and made it very clear that they had nothing to do with it. They advised me to speak to an attorney about the general managers actions and wanted to make it clear that they had nothing to do with it.

Great car purchasing experience from Noel Rooney at - The Fishers

Great car purchasing experience from Noel Rooney at Centennial Leasing for our last two vehicles. Interested in an hybrid and tested out the hybrid and a new model like we were turning in. Noel was very accommodating and even drove us to the credit union to get a check. Many thanks for giving us the best deal on our new vehicle.

I have been buying cars from this company for 20 trs and - patrick.sandoval29

I have been buying cars from this company for 20 trs and the service has gone downhill. I bought a car within te last 6 months that had to go in te shop 4 tiimes in that time frame. One of the times it was a 2 week timeframe after I had just bought the car becsue they were trying to put a band aid on something and not actually go out and get the part. The service manager is very rude and doesnt car. he kind of tells you oh well. The most recent incident was this week when my key faub died and I went to replace battery only to find out they never gave me a key from the key faub. I tell them and they blmae it on me saying basically oh well. I had to pay $135 out of my pockect when if I would have the key in the first place that woud never have happened. All asked was for a reibursment or taken off my bill and i was told no. This was not my fault by any means and I was told it was. I just want a refund I dont have an extra $135 to spend when this wast my fault. I am very upset I have been a VIP customer and this is how I am treated.I would like this fixed.

Sell Garbage - Cory Linnenkamp

DO NOT PURCHASE witout having the vehicle checked out by a professional mechanic. 2004 chevy colorado purchased with no parking brake, failing power steering pump, fried brake rotors, headlight falling out, missing air box ( air filter held in with set screw), automatic door locks not working and check engine light disabled. $1800 worth of issues to be repairs. The owner never onced spoke with my over the phone or at the store. Repairs denied, truck returned. Mario is a great salemans just works for a horrible owner. This place should be shut down.

Came. - TheGuyWiththemoney

Came.in today to look at, test drive and buy the Escalade. I looked at it outside..looked decent underneath. Walked in and the first gentleman to say hi was extremely nice. He stated some one will be right with you. He asked the attendant ladies upfront to summon sales. That's when it went DOWNHILL fast. I called my wife to advise I came up up there and if everything goes well, I'll buy it for her. Roy comes out while I was talking to her and says hello can I help you.. I told her I'd buzz her back. He had turned around and went into his office - good stuff as the client (me) wasn't ready. I walk in and he's aggressive with his tone out the gate. He says how can I help you. I reply depends on what you tell me. He got a messed up look on his face and says, well I do t do t why you're here. I said hey man, I'm here to look at the Escalade. He says well I don't know why. I said listen man, Im just evaluating your customer service, I didn't mean too.. and he bust out with "I don't have to listen to xxxx." I said what? I'm just trying to say that..he cuts me off and says sorry you got your feelings hurt. Let me tell me, he was an a complete xxxxxx and I replied..well, you're dumbazz and I walked out. Roy, your ego isn't your amigo. I had $14k CASH to buy it outright but because you let your pride and ego get in the way of communication even when I was attempting to say hey man, that's not what I was saying. I said to him while looking this ego manic in his eyes, I'm just trying to tell him that I was evaluate your customer service so we can get on the same page.and trying be friendly and I apologize..and he went left. I went online and advised the attendant and of course they were professionals. Gave me the Three A's - Roy has NO clue what that acronym means so I'll spell it out. A - acknowledge there might be an issue, A - apologize and lastly Act on it. Instead he had his chest out like he was tough selling cars. Well, that cost you $14k off the rip because you judged me before you gave me a chance to say what I was attempting to say above. The attendant online asked me if I wanted the manager to call me etc. I said no..NO WAY..I'm not coming back up there to even look at him. If I do and he says something to me like he did on sight - immediately issue like he's never seen. I'll humble that ego. I never once stepped out of line nor raised my voice. I'm more than that. I took my money elsewhere. Roy - you treated me like you are daily. An complete and utter ...hole and I'll never EVER make a drive down to that dealership again. Too bad the first guy in the grey shirt who said hi couldn't help me. He was upbeat, smiling and in a great mood. I put money on the fact that he would not have judged a book by its cover not responded as such.

Great shop/buy experience!! - JD49

Our vehicle was declared "total loss" in accident so had to rent a vehicle. Miranda, at speedway enterprise rental office mentioned that their car sales dealership had great buys on low mileage vehicles. Just went to look and ended up buying a 2015 MKZ. Vehicle had more mileage than we planned on, but a very nice & new looking sedan for a great price. Great buying experience at this dealership!! Thanks Miranda, Tim & Mark.

Tad is a great guy,he help me all the way , twice! - Chuckray17

Tad is a great guy,he help me all the way , twice! And I like my soul

Update as of 7/8/2024 This place has seized all contact - Juan

Update as of 7/8/2024 This place has seized all contact with me. I have already contacted the DMV and they are initiating an investigation into this place. I am also in the process of contacting their Surety Bond issuer and filing a claim for failure to fulfill obligations. All this could be avoided if the company pays me the roughly $3k they owe me in car payments and fulfilling their end of the contract and paying off the trade-in vehicle. If you are reading this review and have purchased a White 2021 Honda Accord Touring from this place between December and now, please contact me as I am filling a stolen vehicle report and do not want this to further affect you. Update as of 6/26/2024 This place has refused to answer my calls or emails and also reimburse me for the trade off vehicle they still have not payed off. Update as of 5/22/2024 The person i have been dealing with (Jessica) is sporadic in answering calls or email. They have not replied to my emails requesting reimbursement for this months car payment that they still have yet to pay off. I have filed a complaint with the Arizona AG, AZDOT and am in the process of filling a police report for a stolen vehicle since in essence, that's what they have done with the vehicle they have refused to pay off. AVOID THIS PLACE! Update as of 3/27/2024: The person I have had the only contact with at the dealership (Saraya) has deleted her email account and will not answer the phone. Still no payoff on the trade in. I also received a letter from the extended warranty I got through the dealership that they will be canceling the warranty due to not receiving payment from the dealership. On 12/10/2023 I purchased a used 2020 Mustang GT from Arizona Specialty Motors. In doing so, I traded in my car at the time, a 2021 Honda Accord. I was instructed to cancel any additional warranties the Honda had so that they could pay off the vehicle and complete the transaction. I did so and provided proof of cancellation by email to the finance manager (Dana) in which I received no reply to. I was able to reach them by phone a week later and was told the pay off check was sent out. As of today (2/23/2024) the Honda remains on my credit report and has not been paid off. Any attempt I have made to contact this business have been difficult as the phones are never answered and emails are rarely replied to. I was told on one of the rare occasions by an employee in the finance department (Saraya) that they would Zelle me any money I would spend on paying off the monthly car payment for the Honda. I find this highly unlikely but have already made two payments on the Honda since 12/10/2023. I just want my trade in paid off and to be refunded for all additional payments I’ve had to make in order to preserve my credit history and so that I can be done with this horrible business.

Quick, easy, clean, friendly, accessible. - caseykotz

Quick, easy, clean, friendly, accessible. Could have had better hours. Closing at 6pm is a little tight when you work full time.

Dave was awesome to work with. Our initial interest... - pfeifersm

Dave was awesome to work with. Our initial interest vehicle was sold by the time we got there, but he stayed 2 hours after closing to help et us what we wanted

If you need a car use this dealership to get approved ! - Nicki

They were great small staff huge place very friendly and customer service and experience was Great they are really good at helping with a low payment and good rates even with credit issues and no approvals they got me approved and driving home in a little over a hour and always help me with any questions needs or concerns and overall months later I recommend this dealer to anyone and everyone sign and drive with very low down payments

Love these guys! - richmonds

Love these guys! had us in and out so fast and had the only quality diesel under $20,000.00 in Phoenix! Super, Friendly,Honest and hard working. They even watched our puppy fir us while we shopped! Bought a 2002 Chevy 2500HD So clean! Complete with built in Grill LED's and refinished bed tough coating. Would highly recommend! These people know Trucks!

I went to look at crew cab trucks test drove a dodge 1500 - grisn00

I went to look at crew cab trucks test drove a dodge 1500 though Dennis let me know it was only a v6 which would not pull the weight of the RV so he ask me to give him a few days so i did within 3 to 4 days Dennis called me with a 2015 Dodge 1500 with a hemi that would pull what I want it to I bought it found it had a couple small Issues that needed attention like the drivers head light leaked and the fog lights didn't work they took care of that for me I also ask about runners so I bought the runners and they put them on for a decent price Dennis is a great Guy to work with it was all pretty smooth Thank you Dennis

They charging more for used land cruiser than for a new - sundman2007

They charging more for used land cruiser than for a new one ! No deal thete.

Robert leyvas is the man went above and beyond for me to - Halaoneone676

Robert leyvas is the man went above and beyond for me to give me another chance on building a relationship with them to rebuild my credit history everything went way better then I expected

I have bought several cars Arash starting in 2003. - Big Andy

I have bought several cars Arash starting in 2003. I have had a Volvo, several Mercedes and a BMW. My experience has been great every time! Arash made the process easy and fast. I greatly appreciate not having to sit at a dealership for 4 plus hours to buy a car! The service has been top notch! I would not hesitate to buy another vehicle from Arash.

I'm very pleased and happy, with my purchase--Mike and - maidermayo1

I'm very pleased and happy, with my purchase--Mike and Dave went above and beyond to help me--I can't thank you enough---Sincerely--Catherine Smith

Sam is a very helpful prompt and honest guy. - doragallardoromo

Sam is a very helpful prompt and honest guy. I will recommend this place to my family

Steve was salesman. - Dawn Wolff

Steve was salesman. He was very easy to talk to and helped me get what I meeded. Such a laid back easy process through them. Much better than a big dealership.