70 Arizona Ford Service Centers

Service adviser JR provided a clear understanding of the - Joe

Service adviser JR provided a clear understanding of the service expectation and kept me informed throughout the process

By far the best customer service experience. - Yvette

By far the best customer service experience. They updated me consistently on my vehicles status and went above and beyond to ensure I understood the process of the repairs. Truly an overall positive experience. Thank you Luis

Jonathan was great - communicated regularly and answered - joshduncan1018

Jonathan was great - communicated regularly and answered all questions I had. It did take a little longer than first estimated but that’s because there was an additional issue to repair. Overall great experience.

Was very satisfied with AutoNation Collision Center - steve

Was very satisfied with AutoNation Collision Center Tempe. Bryant was my contact and he did an excellent job of keeping me informed at least once/wk as to the progress of the repair. AutoNation did a great job in repairing & matching the paint.I would definitely recommend them

Late yesterday afternoon, it was my pleasure and good - srwapon

Late yesterday afternoon, it was my pleasure and good luck to meet Service Advisor, Richard P... I had a rear inside sensor-controlled light that would not turn off. As a walk-in customer, Richard took the time to solve and fix my problem. The acid from an old battery had leaked and shorted the battery cable effecting the sensor... Problem solved! It is nice to see there are a few "old school" individuals, who will make time to attend to an immediate problem. A light that remains on all night would have most likely result in a dead battery! Thank you Richard! Your efforts, "above & beyond" the call of duty are greatly appreciated! Have a wonderful Holiday Season! Warmest Regards, Stephen W.

I travel for work, so I really appreciate the ease of - iceguyblake

I travel for work, so I really appreciate the ease of scheduling service online. This allows me to the ability to make arrangements for my truck maintenance when I return to Phoenix, no matter where I am in at the time. The available appointment times and drop off options are always the most convenient. Evan is always prompt and professional when I drop off my truck for service. He is thorough when discussing the recommended Ford Maintenance options and pricing. He always assures me, as best he can, the service timing, and maintains text communication to keep me updated on completion time. I appreciate Evans patience and attention to detail. I never feel like I am being rushed in or out following service. I will continue to rely on Surprise Ford for all of my Ford Truck Maintenance.

Extremely pleased with your technician, very - ldjaqua

Extremely pleased with your technician, very knowledgeable answered all my questions and explained everything very well.

Consistent in Service Delivery. - FRED.WENGRZYNEK

Consistent in Service Delivery. Had problem with Parts dept that I do not consider resolved.

My service was great, Chris was awesome! - Noelle.Dunn

My service was great, Chris was awesome! He kept in communication with me and was able to get my car finished quicker than expected.

I had an outstanding experience at San Tan Ford, and it - cia_gar86

I had an outstanding experience at San Tan Ford, and it was all thanks to Colby Ward! From the moment I walked in, Colby made me feel like a priority. He was incredibly personable, taking the time to understand exactly what I was looking for and ensuring I was comfortable throughout the entire process. What stood out the most was Colby’s attention to detail and his commitment to keeping me informed every step of the way. He made what can sometimes be a stressful process smooth and enjoyable. I truly felt taken care of from start to finish. If you’re looking for a dealership that values customer service and professionalism, San Tan Ford is the place to go—just make sure you ask for Colby Ward! He’ll make sure you leave feeling confident and happy with your decision. Five stars all the way!

a friendly, fast service. - juniorbegay642

a friendly, fast service. would recommend worker “Calvin S”, very friendly and welcoming to the place.

Sanderson Ford Service is a Class Act! - eddie1george

Sanderson Ford Service is a Class Act! THANK YOU SCOTT HILL!!!! I had a Huge Problem with the Air Conditioning in my 2013 Ford F150, after getting the Run Around by other Dealerships and Independent Repair Shops with Outlandish quotes to fix the AC I went into Sandererson Service and was introduced to SCOTT HILL. Scott is one of the Finest and one of the Few Service Advisors I have ever dealt with that took a Personal Interest in seeing that my F150 would again have a Reliable Cold AC. Scott took it on himself to work with the Extended Service representatives to Make sure everthing that was covered by Extended Service was indeed covered and paid for. Like all Extended Coverage Insurance, they get very Flakey when they have a Claim, however have no problem taking the monthly premiums paid. Scott took on my Extended Service Company Head On with the many rabbit holes the insurance company tried to create. Scott helped me with a Loaner Vehicle and made Sure every part that was causing the problem was replaced by a new part. The problem with the AC was not an easy fix and I did have to return to Sanderson Ford on followup visits. It seemed that when one area of the AC was repaired the problem would default creating additonal problems and freon leaks. Unlike so many Dealerships and Independents who only make excuses, Scott Addressed each and every problem with extreme Professionalism, Knowledge and the Very Best Customer Service that could be provided. Service can Make or Break a Dealership, Example, we purchased a Infinity QX60 from a dealership in Peoria, the Service was xxxx poor, bad attitudes, and when the car had 58,000 miles on it being pushed into having the 60,000 service done which I rejected wanting only oil change. The service advisor in an attempt to sell a $2,000 service told me the "Differential Oil would be changed as well". I told the dummy, the QX60 was front wheel drive and did not have a "Differential" Wow!!! Also at the time of purchase QX60 was sold a insurance policy for paint and door dings, Infiniti GM said the coverage only covered small dents but not the chip in the paint resulting with a dent. The Service Advisor at Infiniti wrote on my receipt that I refused 60,000 mile service when the vehicle was not at that milage which could screw up the extended warranty with Infiniti. Now we deal with Scottsdale Infiniti who is Totally Awesome. Bottom Line, the Infiniti Dealership in Peoria I would not purchase a vehicle from ever. Infiniti of Scottsdale has an Awesome Service Dept like Sanderson and has our business. As for my Next Truck Purchase Sanderson Ford will have my business moving forward which was the result of Service Advisor Scott Hill.

Mike Rodriguez is a real credit to Jim Click and does a - chstevers

Mike Rodriguez is a real credit to Jim Click and does a GREAT JOB! The follow up and explanations are excellent.

I brought my 2024 Maverick in for it's first service and - dl3az2017

I brought my 2024 Maverick in for it's first service and had a great experience I love working with these people. What a pleasure from sales to service and parts. Well done!

The Quick Lane, with Carl, Lana, and the technicians are - jem

The Quick Lane, with Carl, Lana, and the technicians are top notch. I have a 25 year old vehicle, and they have been consistent in treating her with detailed care. Been coming here for 5 years, not even thinking of changing. The clear, concise, up-to-date information, throughout service, is a peace of mind. Always asking, first, before doing any additional work. Thank you ALL!

My local dealerships in the Reno and Carson City area - Whosalive

My local dealerships in the Reno and Carson City area could not repair my truck, So this left me with one option to drive 12 hours to Yuma, Arizona to get it serviced at Alexander Ford. Scheduled an appointment with the Service Advisor Jesse Bravo, I arrived. My vehicle was taken in and questions were asked pertaining to the repair. parts were in stock and the repair took approximately 45 minutes. I was back on the road with my vehicle fully functioning. Thanks again to Jesse Bravo and Chad Pearson. As I was leaving, I was greeted by the owner of Alexander Ford who thanked me for my Patronage, to his business, doesn’t get any better than that does it?

Bradley Ford is usually spot on. - jack.fazio56

Bradley Ford is usually spot on. Last visit however the technician got in a hurry or was distracted and neglected to replace the filler cap. I made it about 100 miles and pulled off the freeway, stopped at a gas station and was greeted by smoke from under the hood. Usually I check that stuff before leaving the dealer but I was trusting their work as this was my 4th visit to Bradley. Never been an issue. I was also supposed to get a tire rotation in my maintenance package and that didn't happen either. So check your work folks. Luckily nothing caught fire but it made a mess. Service writer was to report it to management and I was told I'd receive a call from him/her. Nothing happened but this review request.

Eric greeted me as soon as I arrived. - Mbuechner

Eric greeted me as soon as I arrived. Explained everything that was to be done. Asked if it was okay to text. Texted me as soon as it was done. Pickup was very quick and easy.

I scheduled a service appt online for 2:00PM. - Teece694

I scheduled a service appt online for 2:00PM. We arrived an hour early and they got us in. Great customer service by our “handler” sorry I can’t remember his name, he was polite, pleasant & professional! The service we got was thorough, complete & informative for future services and all around great! We are ready for travel to another state!

We appreciate the service and the expertise they display. - Bbri000000

We appreciate the service and the expertise they display. The employees are courteous and friendly.

Very good and timely service. - Dave

Very good and timely service. Well done. Good people and pay good attention to detail.

Lyle was very professional, considerate and helpful. - trdbarkley

Lyle was very professional, considerate and helpful. The entire experience was fast and effective. I’m very satisfied and will be back and WILL recommend a friend. Sincerely, Theresa

Tabby is the greatest to work with. - californiapoodabear

Tabby is the greatest to work with. She is very informative and very caring when working with customers. Her traits are very awesome being a single women.

I stopped in for a cruise control problem while on a - Brian

I stopped in for a cruise control problem while on a family trip and their service department got it diagnosed and repaired within about 24 hours. I was very pleased with the quick turnaround and service.

I took my Ford Edge into Jim Click East for service and - Michelle

I took my Ford Edge into Jim Click East for service and representative Peter Quezada was great. I had to wait almost 3 weeks but that was because of the Warranty company, which finally came through and took care of everything. Peter was great and I am very happy with the repairs. This was my first visit to service dept, and appreciate all of the work that was done on my vehicle.

In October 2022, we bought a 2018 Ford Raptor from a - cruiser_nancy

In October 2022, we bought a 2018 Ford Raptor from a small car dealership. It had 75,000 miles on it. We bought an extended warranty with the truck. At the end of May/June 2023, the truck went into limp mode on my way home, from out of town. We had the truck towed to Anderson Ford Kingman. Lacie Korson, Assistant Service Manager handled all the details for getting the truck repaired. As it turned out, the engine had to be replaced! Since it is a Raptor, every thing is more expensive. We have the extended warranty through ASC Warranty. This company was the easy one we have ever worked with. Lacie did all the contact with them and they contacted me via text with the status of the repair. The only thing they did not pay for was taxes, diagnostic, filter and fluids and there was no deductible. Lacie kept me informed as to the status. If I did have to call her and she didn't answer, I would leave a message and she would call me back, usually the same day. We had zero problems with Kingman Ford. I was skeptical after reading some of these reviews, but the latest one was from a year ago. I wouldn't hesitate to use them again for service or buying a vehicle.