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Earnhardt Ford - Service Center

Chandler, AZ

4.9
291 Reviews
Call Service Center (480) 893-0000

291 Reviews of Earnhardt Ford - Service Center

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May 30, 2024

Excellent professionalism and customer service skills. Everybody was helpful and genuinely nice to be around. I knew that my time and vehicle were being taken care of very well and has now raised my expec More

by Connor Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizbeth Galves, Joshua Perez, Allie Shuckhart
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May 31, 2024 -

Earnhardt Ford responded

Connor, thank you for taking the time to share your experience with us! We're thrilled to hear that Lizbeth, Joshua, and Allie provided you with exceptional service. We will make sure to pass along your kind words to them. We appreciate your support and look forward to serving you again! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Helpful
May 29, 2024

Quick, efficient, friendly staff. Facility is always clean. I am in and out within an hr most times. More

by aschipper68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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May 30, 2024 -

Earnhardt Ford responded

Hi Aschipper68! Thank you for the kind words and 5-star review. We are thrilled to hear that you had a positive experience with our staff and found our facility clean and efficient. We appreciate your feedback and look forward to serving you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
May 23, 2024

They got me in on time, out on time and Allie was awesome. Good crew! More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie
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May 24, 2024 -

Earnhardt Ford responded

Hi Matt, thank you for your kind words! We're thrilled to hear that you had a great experience with Allie and our team. Providing excellent service and timely appointments is always our top priority. We appreciate your feedback and look forward to seeing you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
May 23, 2024

I love Ron Q. But I have brought my 2022 Escape in twice now for an “update” on my radio. This last time they had me car for a week. Got it back and it was dirty, More

by Kristeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Qayumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Earnhardt Ford responded

Kristeen, Your satisfaction is always important to us. We haven’t washed service vehicles in over three years, due to lack of staffing. We service over 600 vehicles per week and that is a lot of extra cars to wash. I have some car wash vouchers that you are welcome to. I spoke with Kyle. He did not mistake you for another customer, he just mistakenly input the information as customer pay, instead of warranty. So, he had to quickly, reprint the invoice. I am truly sorry for the inconvenience. If you want to stop by, we can reset the clock, if you haven’t already, and we will fill your tank for you. We will also take care of your next oil change for you. If you ever need assistance, you can reach me at almost any time. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
May 20, 2024

Customer service was excellent. The whole staff was friendly and informative thx good service is much appreciated More

by gjlopez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Shuckhart. Service dept
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May 21, 2024 -

Earnhardt Ford responded

Hi gjlopez1, thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team. Providing friendly and informative service is our top priority, and we're glad it didn't go unnoticed. We appreciate your feedback! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
May 11, 2024

Joshua kept me informed and he was easy to talk to. I have a 2010 F150. I have always brought it to Earnhardt. Except for the last two years. I would rate him in the top one percent of all the people More

by dennybuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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May 13, 2024 -

Earnhardt Ford responded

Hi Denny, thank you for taking the time to share your experience with us. We're thrilled to hear that Joshua provided you with excellent service and communication. We appreciate your loyalty and hope to continue providing you with top-notch service for many more years to come. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Helpful
May 09, 2024

I had an intermittent electronic problem and they ran with it and found the problem. More

by Webergm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Earnhardt Ford responded

We're thrilled to hear about your positive experience, Webergm. Our team is dedicated to providing top-notch service, and we're so glad we delivered. Thank you for taking the time to share your feedback with us. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
May 08, 2024

The service is always very good. We are returning customers and appreciate their followthrough. Thank you! More

by 1tamarasue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon and Others in Service
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May 09, 2024 -

Earnhardt Ford responded

Hi Tamara, thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience. It means a lot to us that you're a returning customer, and we look forward to serving you again in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
May 04, 2024

Great service by Filip and Service Crew. Fixed my issue quickly and right the first time. More

by David K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip
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May 06, 2024 -

Earnhardt Ford responded

Hi David, thank you for sharing your positive experience with us! We're thrilled to hear that Filip and our service crew were able to quickly resolve your issue. We appreciate your feedback and hope to continue providing you with excellent service in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
May 02, 2024

Allie was an emerald, everything was great. Had a nail in my tire and it was patched More

by Jordan.Dyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Vinesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Earnhardt Ford responded

Jordan, We're happy to see our team was able to take care of your tire and you drove home satisfied. Should you ever need anything else in the future, please don't hesitate to let us know. We're here to help. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

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