i.g. Burton BMW

My experience was good,Andrew had a lot of knowledge as he helped me navigate the system in my car. he helped me navigate the system in my car. More

Disappointed in my treatment when recall repairs needed. Dealer now refuses loaners — even when car has a recall notice— to Progressive customers. This benefits the dealership, NOT the customer. Accidents w Dealer now refuses loaners — even when car has a recall notice— to Progressive customers. This benefits the dealership, NOT the customer. Accidents with loaner cars are probably a very low incidence event, and those accidents that happen to customers with Progressive insurance coverage even a tinier percentage. But IG Burton doesn’t want to bother to report anything to their own insurance company first?! Not even for a recall repair? These are luxury vehicles and i don’t feel like a valued — or trusted— customer. Further, while the valet driver was very nice, he hadn’t driven a manual transmission in a very long time. You have the ability to know that my car has (or doesn’t have) an automatic transmission. Please provide experienced valet drivers who are very familiar with a stick shift, at least for those of us who still own them. More

Service was provided in a professional manner. I was given an immediate appointment under my tight deadlines. I was given an immediate appointment under my tight deadlines. More

We really enjoy working with Andrew at IGBurton in Milford. He is helpful and always makes our experience there even better. Thank you Andrew!! Milford. He is helpful and always makes our experience there even better. Thank you Andrew!! More

I brought my car in for 4 new tires on Wednesday, October 16. My appointment was for 8am and I arrived at 7.45. I was the first customer to arrive and the dealer knew I was going to wait. It took 3 hours f 16. My appointment was for 8am and I arrived at 7.45. I was the first customer to arrive and the dealer knew I was going to wait. It took 3 hours for this service. This is a long time and I should have been told before I decided to wait. This morning I noticed I was billed twice on my credit card. I called the credit card company and was told that I was double charged. I had to have them reverse one. I felt the service was weak, the service attitude indifferent at best, and then I almost got overcharged by $1,622.95. My wife will need a new car soon but it won’t be from IG Burton. More

The service department is terrific! Everyone was courteous, professional and timely. Communication was excellent as always! Everyone was courteous, professional and timely. Communication was excellent as always! More

Angie, one of the service advisors, is awesome and very detail oriented which I like! detail oriented which I like! More

Outstanding, Professional, Courteous and Efficient. Nathaniel was Phenomenal. IG Burton is very fortunate to have this gentleman represent this dealership. His knowledge base, customer service truly Nathaniel was Phenomenal. IG Burton is very fortunate to have this gentleman represent this dealership. His knowledge base, customer service truly exceeds outstanding. His overall demeanor and personality was magnetic. I would also like to acknowledge the general manager Scott, Karen, the young man in the finance office that finalized our sales and the two gentlemen that came to my home today October 18th to pick up my vehicle and bring it back to because of an emission issue were wonderful. Giving thanks to all of your employees including your general manager for exemplary customer service. Thank You Guys! Earl Wright More

I have 4 BMWs from this dealership. The salespeople have all been exceptional. The service department also efficient and easy to work with. The salespeople have all been exceptional. The service department also efficient and easy to work with. More

From start to finish, a terrific place. Great finance manager, service staff and sales staff. Definitely be back and will not stop recommending. Thanks for everything! Great finance manager, service staff and sales staff. Definitely be back and will not stop recommending. Thanks for everything! More