i.g. Burton BMW

Worse dealership Bought a BMW 5 series from I G Burton on 9/8 /18. As we were signing papers , they took our car to cleaning only to bring it back with damaged bumper Bought a BMW 5 series from I G Burton on 9/8 /18. As we were signing papers , they took our car to cleaning only to bring it back with damaged bumper. Their response was that it is not a big deal and they can paint it . I just paid $52000.00 for this and Manager Kurt don't understand why I wouldn't want it be paintef. They also lied to me that I couldn't get out of my loan because BMW wouldn't allow it , which is not true according to BMW. More

Horrific customer service They ran my credit 16 times. I ended up have any put $20000 down. I will never ever go back there I'm going to have corporate chance for my contract t They ran my credit 16 times. I ended up have any put $20000 down. I will never ever go back there I'm going to have corporate chance for my contract to another BMW dealership. Don't go to this place. The manager couldn't even apologize he just kept making excuses even though I was standing in front of him. For hrithik experience I was gonna buy a Jeep next door but never will I ever deal with ID Burton again More

Easy Transaction Bob G. was helpful and patience with me and all of my questions the entire time it took me to make a decision. Staff was knowledgeable and helpful. I Bob G. was helpful and patience with me and all of my questions the entire time it took me to make a decision. Staff was knowledgeable and helpful. I would definitely return. More

Great Experience Just purchased a 2018 BMW X2 from this dealership and I am thrilled with my new vehicle!!! I highly recommend Alex Portnoff, he was very knowledgeable Just purchased a 2018 BMW X2 from this dealership and I am thrilled with my new vehicle!!! I highly recommend Alex Portnoff, he was very knowledgeable about the product, professional and attentive. He was also extremely patient, as I was somewhat indecisive on what I wanted. Overall a pleasant experience and I will be back!!! More

Untrustfull dealer They offer me new tires to change i bouth new tires few mints ago they haven’t checked just try to sell you and rip you off , also customer service is They offer me new tires to change i bouth new tires few mints ago they haven’t checked just try to sell you and rip you off , also customer service is bad I waited there too long and not happy with service don’t respect customer want go back I ll drove rather philli or Annapolis for service . More

Tricksters *and* untrustworthy Drove down from Newark for a used car they'd advertised. Reached an agreement (cash deal) within a few dollars of their asking price, contingent on my Drove down from Newark for a used car they'd advertised. Reached an agreement (cash deal) within a few dollars of their asking price, contingent on my mechanics inspection. (A) They tried to get me to sign a promissory note for the full price before I took it to my mechanic. A promissory note is equivalent to agreeing to a loan, that's payable on demand, oh, and BTW, the note said nothing about the car, I would just have owed them the money, technically with nothing in return. (B) They reneged, in written agreement, on making some paint repairs. "Oh, we'll take care of that anyhow, don't you worry" ....With these guys, you'd better worry! I finally walked away from the transaction. Wasted time, raised blood pressure, overall bad taste in mouth. IG Burton, G_D bless them, and keep them, *far away* from me. More

Thank You Tom Kashner Tom spent his day off helping me go over all the options on my new car and programmed my garage door opener for two cars. Super service, super nice😊 Tom spent his day off helping me go over all the options on my new car and programmed my garage door opener for two cars. Super service, super nice😊 Barbara McCoy More

Costly parts body shop upsell???? Terrible customer service and parts are 4x what you would pay ordering them from BMW yourself. Body shop told insurance company I got upset cause Terrible customer service and parts are 4x what you would pay ordering them from BMW yourself. Body shop told insurance company I got upset cause she tried to "upsell " me so I took my car to another BMW dealer you should as well High price. Low effort. More

BEWARE!!!! They are sneaky and will rip you off. My car broke down in Rehoboth Beach and rather than having it towed to Philadelphia I decided to use the closest BMW Dealer. (That was my first mistak My car broke down in Rehoboth Beach and rather than having it towed to Philadelphia I decided to use the closest BMW Dealer. (That was my first mistake). One coil replacement turned into all the coils being replaced, along with the spark plugs. ($1500.00) As if I did not learn my lesson, I went back to have my air serviced a few weeks later. All I needed was a charge, it was blowing hot air ($250.00). The minute I drove it off the lot it started acting up. I called to complain that it was not working properly, and I wanted to bring it back. The first appointment was a week later (No air and it was 100 degrees). When I brought the car back, I was told that I need to replace the blower part. I said to the service agent, that nothing was wrong with the blowers when I brought it in, her response to me was......"It was an inconvenience coincidence". ($500.00) I asked to speak to the service Manager, .they were not available to speak to me, but I was given a 10% off coupon. Should have gone to Pep boys, it would have cost $50.00 tops. A few days later they had the audacity to call and ask about my experience, I explained that I was not happy, and again requested to speak to the service Manager....I'm still waiting. (Two months later). Don't fall for the glitz and glamour THEY WIll RIP YOU OFF!!! I have been driving BMW's for the past 35 years, and have never been treated with such disrespect. More