eCarOne

eCarOne responded

Thank you for sharing your experience and for choosing eCarOne for your BMW purchase! We're glad to hear that Tanner provided top-notch service and that, overall, you had a great experience. We apologize for the wait to meet with the finance manager and appreciate your understanding. Your loyalty and plans to buy from us again in the future mean a lot to us! Enjoy your BMW, and we look forward to assisting you with your future car purchases.

eCarOne responded

Thank you for sharing your feedback and for choosing eCarOne for your Mercedes purchase! We're thrilled to hear that Jared made the transaction fast and efficient and that the car met all your expectations. Your satisfaction is our priority, and we’re glad everything promised was delivered. Enjoy your Mercedes, and feel free to reach out if you need anything in the future!

eCarOne responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us, particularly regarding your trade-in and the business side of the transaction, was disappointing. We strive to provide exceptional service in all aspects of the car-buying process, and it’s clear that we fell short in this instance. You are absolutely right—there was an unacceptable delay in processing your trade-in payoff, and we regret any stress this caused. This situation was made worse by our failure to send the full payoff amount, and I completely understand how frustrating this must have been. We had internal staffing challenges at the time, which unfortunately affected our ability to respond as quickly and effectively as we should have. However, this is no excuse, and we take full responsibility for the inconvenience you experienced. Please know that we have addressed these staffing issues internally to prevent this from happening again. While we can’t undo the frustration caused, we sincerely apologize for not providing the level of service you deserved. We value your feedback and are committed to improving our processes moving forward. If there is anything we can do to make things right or if you would like to discuss this further, please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

eCarOne responded

Thank you, Paul and Adam, for sharing your experience and for choosing eCarOne for your BMW iX xDrive purchase! We’re thrilled to hear that Paul Adkins and his team made the transaction smooth and that the vehicle exceeded your expectations in both appearance and condition. It’s great to know that everything went exactly as expected, with no surprises. We appreciate your kind words and hope you enjoy your 2023 iX xDrive! If you need anything in the future, don’t hesitate to reach out.

eCarOne responded

Thank you for taking the time to provide your feedback. We are truly sorry to hear that your recent experience with us did not meet your expectations, especially in regards to the customer service you received. We strive to provide a seamless and enjoyable process for every customer, and it’s disappointing to know that we fell short during your visit. We apologize for the delay you encountered, especially after requesting that the paperwork be prepared in advance. We understand how valuable your time is, and we regret that we didn’t meet your needs in that regard. Additionally, it’s clear that the vehicle not being ready for you, as well as the lack of a proper walk-through, contributed to your dissatisfaction, and we are taking this feedback seriously to ensure that these areas are addressed with our team. Regarding your interaction with Jared, we are sorry if the experience felt focused on the transaction rather than your satisfaction. We strive to prioritize the needs and comfort of every customer and regret that you did not feel valued during this process. Your feedback will be shared with the team to help us improve how we engage with customers in the future. If there is anything we can do to address your concerns directly or to improve your experience with us, please don’t hesitate to reach out. We truly appreciate your business and would love the opportunity to restore your confidence in eCarOne.

eCarOne responded

Thank you, Michael, for your continued trust in eCarOne and for sharing your experience! We're thrilled to hear that Johnny and the team provided you with another seamless and pleasant car-buying process. It’s great to know that our friendly and professional service has made both of your BMW purchases enjoyable. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Enjoy your new BMW!

eCarOne responded

Thank you, Johnny, for sharing your feedback! We're glad to hear that the process of purchasing your Lexus was quick and efficient, allowing you to drive away the same day. We strive to make the car-buying experience as smooth as possible, and it’s great to know we met your expectations. Enjoy your new Lexus, and feel free to reach out if you need anything in the future!

eCarOne responded

Thank you for your review. So happy to hear Bryan and the team took great care of you. Congrats on your new Lucid. We hope to see you again in the future!

eCarOne responded

Thank you for your review. We love this type of feedback. I am so happy to hear Tanner and the team took great care of you during your second purchase. Congrats on your new BMW. We hope to see you again in the future!

eCarOne responded

Thank you for your review. So happy to hear Bryan and the team took great care of you. Congrats on your new car. We hope to see you again in the future!